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Your Monro Location:

(585) 466-8085

2055 Nine Mile Point Road
Penfield, NY 14526

Change Location ( nearby)

Hours of Service:


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 6:00PM


9:00AM - 5:00PM

What People Are Saying:

  • I researched and Monroe was the best deal for the quality tire I wanted.
    Rob - March 2018
  • The Penfield location is the best!! Tom, Brent, and company are very professional, honest, and fair. Will never take my car’s anywhere else.
    Lisa - February 2018
  • Got an oil change and they called to alert me to the condition of my rear tires and brakes. They seemed genuine and offered solutions that made sense. The guys there know there stuff and treat me with respect.
    Mike - February 2018
  • Service was good
    Jennifer - January 2018
  • With coupons or specials it can’t be beat
    Fred - January 2018
  • The technician showed me the broken pipe under the car -- right on the side of the exhaust pipe with the catalytic converter on it. Since the muffler was also headed for failure in the next year, we chose the option of a temporary splice. Especially since I was headed out on a long trip and the pipe with the converter is a dealer item. Thus getting us back on the road.
    Ed - December 2017
  • They did exactly what they agreed to - and that was an oil change
    Mark - November 2017
  • I was very impressed with the whole experience.
    Ted - November 2017
  • Taken on time and finished promptly
    Dave - November 2017
  • I have used Monro several times and never been disappointed. They have always been fair; communicating clearly and spelling out options and costs. They have always told me not only the work I need done, but also what will be needed soon, and most importantly what I don't need when I thought I did.
    Lauren - November 2017
  • My wait time was very reasonable
    Brad - November 2017
  • Easy to make an appt and very timely
    Janice - November 2017
  • I will come back
    Anthony - October 2017
  • Been going to this location for years. Always can count on them being honest
    Michael - October 2017
  • Monro had us in and out in record time. They were very polite and more than professional.
    Martin - October 2017
  • I went to Monro Muffler in Penfield even though the reviews were not positive and I met the District Manager, Tim, who said it was under new management. The customer service was outstanding! They gave me an excellent deal. They went over my car with a fine tooth comb and made some recommendations for additional work that should be done with some excellent pricing. The only reason I did not give them 5 stars is because they quoted 45 minutes and it took 1.5 hours and I had chosen to wait. Tom was very apologetic and it would not have been an issue had I not chosen to wait. I will be returning very soon to have additional work done.
    Connie - October 2017
  • Very convenient and quick Coupons are confusing with the drive card
    Steve - October 2017
  • New tires are great.
    Bill - October 2017
  • I was first greeted with a smile at the front desk. The man there was very helpful and friendly. The workers are also kind, and explained every thing that was wrong with my car face to face. My overall experience was awesome, and they even gave me advice with what I should do to fix my car. I would highly recommend Monro Muffler to all of my friends and family. (I already have)
    Liam - September 2017
  • Called because we had a break light out. Brandon said we could come right over, got our car in and out quickly!! Great service, great people. Reliable, friendly, always go here! Thank you!!
    Harry - September 2017
  • I brought the car in for an inspection. 1) was told all 4 tires were worn and could buy 3 and get the 4th for free. The 2 rear have about 5k left, but the fronts had lots of tread. 2) I was told the wipers needed replacement and I asked how much BOTH were. I was told they were $14. They charge me $15 each. 3) when I went to pay the bill, there was a charge for an oil change. I did not request an oil change and when they checked their records they agreed I was correct but said I got an oil change for free anyway. Upon closer inspection of the oil it did not look like there was an oil change, so I brought it back and asked again and they apologized that there was in fact no oil change done.
    Mark - September 2017
  • Monroe Muffler and Brake has given me prompt service, never sold me anything I did not need, and been prompt, thorough, competent and fairly priced.
    Lauren - August 2017
  • Got me in quickly and did a great job. Fair price. Professional staff.
    Paul - August 2017
  • Tom shift manager was excellent and inmediately helpful. Checked my daughter's car for Maintenance Required light and reset it. Then had the car inspected in a matter of hours. Excellent job and sense of urgency. Highly recommended. Thanks Tom!
    Phillip - August 2017
  • I went in for an inspection on my vehicle. Had no issues all went smoothly and the staff was beyind helpful and kind
    Rachel - July 2017
  • The car passed NYS inspection without getting a repair "shopping list".
    Ed - July 2017
  • Service remains very good.
    Ed - July 2017
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    test - July 2017
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    test - July 2017
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    test - July 2017
  • Got my car inspected. They were quick and efficient. Didn't try to Howell me or say I needed work done when I didn't
    John - July 2017
  • Quick and easy
    Ellie - June 2017
  • They were very helpful and gave great advise.,
    Monica - June 2017
  • I needed a quick oil change as i was going to be traveling. The appoint was quickly made and the change made faster than I requested!! Highly recommend this location.
    Gary - June 2017
  • Always helpful, work done when promised.
    Lena - June 2017
  • Oil change done
    Ruth - June 2017
  • oil change
    Mitch - June 2017
  • Price was high for 6 plugs and a coil pack that only takes about 2hrs to replace. Diagnosis charge was same price but another location offered a deal if work done there should have gone there but this location was right across the street from me
    Chris - June 2017
  • Oil change as required
    Bob - May 2017
  • Great service, extremely helpful staff.
    Joseph - May 2017
  • Recommend shop, very clean
    Tina - May 2017
  • I always get good service from the 'boys' at Monro. However, they should more thoroughly check the service records on the vehicle before making recommendations. In my case, their recommendation was for a coolant flush that had been previously done by them within the past 18 months.
    Terry - May 2017
  • Bought a car battery. Good deal. Fair price.
    Mike - May 2017
  • I made an online appointment which was confirmed quickly. I dropped off my car first thing in the morning and it was finished in a timely manner.
    Amy - May 2017
  • I had to call the main office to receive the correct discount on the purchase of 4 tires; store gave me $80, should have been $160. I also received a $5 off inspection post card in the mail, did not bring it to the store and did not get the $5(not a big deal). I did receive a discount($20) on the alignment and $10 on the oil change without asking. Service from the office was excellent, very quick and no hassle. We go to Monroe almost all the time, will continue to do so, with a watchful eye.
    Jim - April 2017
  • I needed a quick fix for the exhaust system for my car, which I am trading in AiO, and they accommodated me.
    Dan - April 2017
  • Excellent service. I made an appointment online, dropped my car off, and walked across the street and ran a few errands. About 40 minutes later I received a call that my car was done. They accepted a coupon off my mobile device and I was all set. I would definitely go back again.
    Erica - April 2017
  • The staff was friendly and helpful. Service was provided quickly. They also informed me of what should be done next
    Michele - April 2017
  • Excellent fast, courteous service. Tyler was my technician and he did a great job. No leaks, and truck runs great. Both Tyler and Bob the Manager went above and beyond to make sure my truck was done right and on time.
    Lisa - April 2017
  • I've been here a few times and always get an honest opinion and suggestions from the team. Always look for coupons out there but they usually will include any active ones for the best price.
    Garrett - March 2017
  • Excellent service, and didn't take as long as expected.
    Tracey - March 2017
  • The team a Monro Mufffler in Penfield, NY are hard working, honest and friendly. They got my car's repairs done correctly, even though some of the parts were hard to get and the installation was tricky. They stayed on it until it was done right.
    Matt - March 2017
  • I had two tires replaced and also a NYS inspection. Everything went smoothly. I appreciate the good service I have had from this location over the years.
    Gary - March 2017
  • Brought car in for inspection. Needed tires, they were able to install by end if day
    Kelly - March 2017
  • The workers at the Penfield, NY store are always pleasant, competent and friendly. Being able to make appointments online is a great time saver and I like being able to set my own appointment time.
    Leigh - February 2017
  • The customer service at my store in Penfield, NY is amazing. Bob, Tyler, Zac, Mike, Sean, and Lloyd are the best. I will never take my car to any other shop again. They go above and beyond to help everyone and they are amazingly talented. I love this place.
    Lisa - February 2017
  • I was happy with the service. I had to get a last minute oil change and inspection and they found the time to get it done.
    Jeff - February 2017
  • State inspection on our 2005 Toyota Camry
    Tim - February 2017
  • needed a headlight fixed and they got it right in and did it...
    Rich - February 2017
  • Monro Muffler mechanics noticed my check engine light was on 10 months after they had replaced the catalytic converters. They inspected the exhaust system flanges and oxygen sensor mounting gasket and found minor leakage. After they repaired it for free, the check engine light disappeared for good.
    Robert - February 2017
  • On time scheduled and fast and complete inspection.
    Ken - February 2017
  • Was caught in a bind ... my anti-freeze reservoir was near empty. Received quick service, a check of the anti-freeze system that simply required adding a small amount.
    Jerald - February 2017
  • Very happy with the top notch service and friendly service at the Penfield, NY location. Thank you!
    Tim - January 2017
  • When I first came I didn't have time to get the puncture repaired, they just filled it with air and quoted me, didn't pressure to make an appt or anything. Then when I had time I came back and the repair was done in a timely manner.
    Erica - November 2016
  • Mechanic identified potential future wear items and showed me where they were located.
    Robert - November 2016
  • They took care of both of my car's repairs and inspection in an afternoon!
    Ed - August 2016
  • They got me in quickly for an appointment, completed the job well and quickly, and let me know what I can do to keep the car running at its top performance. They were friendly too.
    Kelly - August 2016
  • I've been taking my car to this location for years. They are honest and friendly.
    Christine - June 2016
  • The mechanic showed me on the car what was wrong with the front bakes and what was needed for repair.
    Mike - June 2016
  • Ready by noon when I thought it'd be done by the end of the afternoon.
    Josh - May 2016
  • The Penfield guys are great to work with and wouldn't think of going anywhere else. Thanks for everything!
    Brian - April 2016
  • I had a new head light installed. I was told it could take up to a half hour to install and to my delight it was done in about 10 minutes or so. I was thrilled .
    Kathy - April 2016
  • Gary and the team at the Penfield Monro Muffler are very customer orientated. Never an issue with these guys.
    Nikki - September 2015
  • They were able to help us without having made an appointment. Very grateful.
    Alan - August 2015

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2055 Nine Mile Point Road Penfield, NY 14526
Phone: (585) 466-8085
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Monro Muffler Brake
| All Rights Reserved