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Your Monro Location:

(315) 866-2187

300 E. State Street
Herkimer, NY 13350

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

7:30AM - 7:00PM

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

9:00AM - 5:00PM

What People Are Saying:

  • Asked to have maintenance light turned off aa they forgot last time, took additional 35 minutes
    Anthony - December 2017
  • Great customer service
    Pierre - December 2017
  • Received friendly and efficient service at the Herkimer NY location.
    Ted - November 2017
  • N/A. Vehicle Inspection
    James - November 2017
  • Good Service
    Daniel - November 2017
  • We can always count on Monroe for honest, knowledgeable, and prompt service.
    William - November 2017
  • Great customer service. Dropped off my vehicle for tires and was called not long after that it was ready for pickup. Couldn't ask for better service.
    Carol - November 2017
  • I am treated with understanding and respect every time I am there. They try to answer my questions as well as expedite the repair process. Thank you for all you do to keep me safe on the roads!
    Kimberley - November 2017
  • Very pleased with Herkimer Monroe
    John - November 2017
  • Service was very prompt
    Sandra - November 2017
  • As always, (I’ve been coming here for years) these guys are the best. They are honest and always friendly, even when you know they are exhausted! Highly recommend!!
    Patti - November 2017
  • Friendly service and explanation of what was being done.
    Sandra - November 2017
  • the crew in the Herkimer store were very helpful with my oil changes and tire rotations.
    robert - November 2017
  • Great service
    Shirley - November 2017
  • I came in for a routine inspection and oil change, but they found some problems. The service manager, Bill Sutherland, was very kind breaking the bad news. I needed an expensive part, he suggested getting the Drive Safely credit card that would let me pay over time.
    Susan - October 2017
  • Good customer service, great work. Been going there for years
    Holly - October 2017
  • manager is always prompt,courteus and informative
    Tom - October 2017
  • EEasy to make appointments and convenient for me as I never know when I can get a day off from work.
    Caren - October 2017
  • excellent service
    Mark - October 2017
  • courteous friendly service
    Donna - September 2017
  • They got me scheduled for the same week and the work was done the same day... normally I do all my own work but didn't have the time and needed to get it done so was very happy with the turn around time
    Thomas - September 2017
  • But, Ya know? I do. Back about 1992 I had some work done at your shop in Rome, NY. I respected what they did. It was fair. In 96 I accepted a job as a tech teacher in Mohawk, NY. Among other things I taught kids auto tech. Life led me on occasion to your shop in Herkimer. NY. I have referred students to you as trust-worthy. Don't betray that. Really. I don't don't give cred where it is not earned. Jamie, Bill, Earl, and the rest of this group have just done a good job for the buck paid. That is what regular people look for and return to. Safe guard that above common capital gain. If you do, then gain likely follows. You know this. I'm self employed know. No cushions. I'll be back because trust is earned.
    Earl - September 2017
  • I can always count on prompt and knowledgeable service at Monroe!
    Jennifer - August 2017
  • I always have good luck at this Monroe. The guys are great and very knowledgeable.
    John - August 2017
  • Everything great and efficient
    Nancy - August 2017
  • They were friendly, clean and professional.
    Kathy - August 2017
  • Service was great. Greater with a smile, and very fast. Took me right in without an appointment and was very pleased with my experience.
    Mike - July 2017
  • The mechanics did a great job replacng my brakes, and doling the oil change. But every time I go to Momro I end up spending a lot of time there. Wish it could be less.
    Mike-Joan - July 2017
  • Went for my routine oil change.
    Courtney - July 2017
  • I've been going here for many years now for basic work (oil change, tire change, rotation, etc.) and have never had any concerns. Efficient and friendly staff!
    Angela - July 2017
  • The guys are always friendly and always get me in in a timely manner.
    Jeff - July 2017
  • Jamie and his crew always do a great job. Car was ready when promised.
    Judy - July 2017
  • Always work hard to please u very accommadating
    Bernie - June 2017
  • Fast, courteous and very reasonably priced oil change.
    Tim - June 2017
  • This is the only place I trust to get work done on my vehicle I'll drive a hour to get my car worked on there instead of going else where
    Leona - June 2017
  • I always go to monro
    Ceta - June 2017
  • They looked my vehicle over and made me the list and pricing I requested for repairs. Only issue with my oil change was they forgot to reset the tracker for it. I did that myself. Also was informed of a charge if I wanted to know why my check engine light was on. Only place I know of other than a dealership that charges for that.
    Kalene - June 2017
  • Bill was quick to inform me of repairs needed and price to expect.
    Stephen - June 2017
  • Store manager is always great and pleasant to deal with. We have confidence in him. Bought 4 Kelly tires and oil change, had $60 off 4 tires coupon and oil change coupon as well. Gave us all the discounts no problem. The tires were 129.99 each. I was disappointed to receive a Monro email the very next morning that said buy 3 Kelly tires and get one free. Wish I had known about that as that would have been a better deal.
    Lillian - June 2017
  • Yes, decreased noise
    Mark - June 2017
  • used for lubes, oil changes, brakes, tires, batteries, you name it!
    Charles - June 2017
  • Oil change
    James - June 2017
  • Jamie is very profession, courteous, and completes work in a timely fashion
    Keith - June 2017
  • Monro in Herkimer, NY is the only place me and my husband take our cars. We have been other places and they always seem to be more expensive and quality is iffy at best, but Monro always fixed everything great! And they are all so nice, they never have any problems looking at my car if my husband isn't in town and I think something isn't quite right.
    Nicole - June 2017
  • I know I can drop my truck off and go about my life worry free and return with everything done correctly!
    Tara - June 2017
  • Price & service was great. Also got the card, cheaper yet.
    Steve - June 2017
  • I feel that their estimates are accurate
    Susan - May 2017
  • i was pleased to see the tech due all four tires to take care of a pulling left issue after driving for a few days i am happy with the results.
    eric - May 2017
  • alignment for one of our sold units
    altrux - May 2017
  • The service team at Monro has made every car problem I have had so much easier. They do all the work in a timely manner and never leave me hanging. Helpful in any way they can be!
    Melissa - May 2017
  • Do a great job, have never had any issues with them.
    Holly - May 2017
  • Good job on my brakes
    Henry - May 2017
  • Great job as usual.
    Judy - May 2017
  • Always dependable
    Gregory - May 2017
  • in and out fast
    Chris - April 2017
  • Great service
    Shirley - April 2017
  • My truck was inspected. Clean bill of health. Confident in driving to work every day.
    Jay - April 2017
  • Monro has chnged my oil in all of my vehicles forover 10 years.
    Kimberely - April 2017
  • Fine
    Doug - April 2017
  • They do a great job here. Excellent service
    John - April 2017
  • The thing I appreciate is the honesty exhibited by Monroe employees. They do what is necessary to repair your vehicle without the high pressure, high estimate procedures of most of their competitors.
    Joe - April 2017
  • The guys at Monro are always thorough and very friendly. I only take my car to them!
    Kristina - April 2017
  • I called on my day off as I needed to get my state inspection done. I was told to come right down. I was checked in and only had to wait a few minutes and it was done.
    Sherry - April 2017
  • thank you for taking a look at my car and showing me what was wrong with it
    bobbiejo - April 2017
  • Excellent work, reasonably priced. Friendly staff. What more could you want?
    Tim - April 2017
  • That store has great service , mechanics know their business and tell you the truth, safe place to get your car done due to the manager.
    Marcia - March 2017
  • The techs are prompt, courteous, and very friendly. Always go the extra mile to take care of all my concerns and to make sure I leave satisfied.
    Carol - March 2017
  • The guys at this Monroe are great and very knowledgeable.
    John - March 2017
  • Set appointment and was able to get in before the set time . Worked out for me great
    Linda - February 2017
  • Always accommodating
    John - February 2017
  • I am satisfied.
    Joe - February 2017
  • Good oil
    Greg - February 2017
  • we are a dealership and rely on monroe for some of our outside repairs
    Al - February 2017
  • They are very honest and wouldn't go anywhere else!!!
    Todd - February 2017
  • Company Fast And Friendly
    Wayne - February 2017
  • Done in a timely manner, brake job done and seems to be working great!
    Sue - January 2017
  • Fast%20professional%20courteous
    Vivian - January 2017
  • Fast%20professional%20courteous
    Vivian - January 2017
  • Jayme came right to the car and replaced the tire for us. We were only around the corner from the shop. I appreciated that very much. He got the tire off quickly and professionally and replaced it just the same.
    Dave-Joan - August 2016
  • The person working on my SUV took time out to do extra things such as checking and buffing the corrosion on the back of my wheels. No place has ever done this before.
    Kyle - July 2016
  • Everyone there is so very friendly, I like doing business there.
    Ted - April 2016
  • The staff is very knowledgeable, professional and friendly, especially Jamie. I have been at this Monro for over 25 years and have recommended Herkimer Monro to many family members and friend. All are very satisfied with their service. Would not change to any other garage.
    Vera - September 2015
  • Have been coming for years with a variety of vehicles, have always been treated good.
    Philip - September 2015
  • I know most of the mechanics by their first name because over the years I have become confident in Monro's service. In addition, they always let me know what they see developing that I need to be aware of for future service.
    Guy - September 2015
  • The people there are easy to talk to and explain any questions I may have.
    Shaun - August 2015
  • I stopped in with no appointment and was taken care of in a timely and courteous fashion.
    Beverly - August 2015
  • Jamie has always done right by me, and he is the only reason that I keep coming back.
    Amy - August 2015

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Monro
300 E. State Street Herkimer, NY 13350
Phone: (315) 866-2187
© 2017
Monro Muffler Brake
| All Rights Reserved