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Your Monro Location:

(614) 901-9495

5956 Westerville Road
Westerville, OH 43081

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

7:30AM - 7:00PM

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

9:00AM - 5:00PM

What People Are Saying:

  • I got a head light replaced in less than 10 minutes.
    Trevin - January 2018
  • I made an appointment online for new tires. When I arrived 5 days later, they didn't have the tires in stock. After an oil change that took 2 hours, I made an appt for the tires. At that appt, the asst mgr had the wrong tires put on. When I realized it, I went back, and they put the write tires on, but they couldn't change the invoice, so I had to go back a 4th time.
    Tim - January 2018
  • These tires are amazing, I had to drive that night up north and they handled well in the snow.
    Don - January 2018

  • Jessica - December 2017
  • Forgot my main appointment, but the severity of my issue can explain it
    Marc - December 2017
  • They were very fast and professional, and didn't even try to sell em on anything. I would definitely return to this location
    Carol - December 2017
  • I just went for an oil change. I only waited 45 minutes on a Friday, so that was amazing! Comfortable setting, the man working just wasn't very personable.
    Emily - December 2017
  • I just went for an oil change. I only waited 45 minutes on a Friday, so that was amazing! Comfortable setting, the man working just wasn't very personable.
    Emily - December 2017
  • These guys are amazing and efficient. I had new front breaks and new tires put on. My 2014 Acura RDX is driving great now!
    Monica - December 2017

  • Susie - November 2017
  • Staff was friendly... Got my car in on time.
    Michele - October 2017
  • It seems as if there's never a good time to have your brakes changed but the gentlemen at Monroe made the entire time expedient and even recommended an area restaurant for a good meal.
    Renee - October 2017
  • Bob greeted my sister and I warmly and immediately connected with us. He let us know cost up front, and suggested a place to grab breakfast while we waited. He called on each of our cars when they found issues and explained what needed to be done and why, never pressuring us. He was one of the most genuine people I’ve met in this town (just moved here) and I will be taking my car to this location in the future because of him. It’s hard to find great service anymore, it’s much appreciated.
    Emily - October 2017
  • Brian, the Monroe service technician was hands down the BEST! Helpful, knowledgeable and most importantly HONEST! Everything you would expect from one who served his County honorably.
    Chris - October 2017
  • These guys are keeping my 2000 Nissan Maxima alive... I'm not even sure how they do it!
    Keith - October 2017
  • I have never been into a Monro store prior to yesterday. I had just come back from another auto shop and they told me I needed full rotor and pad replacement; cost $811.00. I happen to drive by the Monro store in and they had a sign saying, "Brake Sale". I decided to stop in and see if the would take a look at my breaks.David Huffman and John Farley, were great! Not only did they take my care right away to do the check up, with no appointment, my breaks were fine. John went through all the details and gave me a report of his findings on my breaks. I am so grateful for this shop. I recently lost my job due to downsizing, so the $811 wasn't exactly in my budget. Thank you David and John for all your help, you made my day!!
    Susan - September 2017
  • I was quoted a price over the phone, and yes i understand things can change if need fixed. But without my permisson i was charged and extra 50$. The manager was not there the guy talking to me at the counter had no idea what to say. Very disappointed in this company. And i will NEVER bring my car or tell others about this company/or store. Something needs to be done. Thanks. I will be contacing the manager 1st thing in the morning.
    Dick - September 2017
  • ALIGNMENT SERVICE...Excellent customer service, from on-time appointment in-take to speed in service delivery, parking my car ready to drive away! Friend service manager doing in-take and mechanic feedback after work completed.
    Lynn - September 2017
  • I had an oil leak and they fixed it the day I brought it in (which was a holiday)! My car has been perfectly fine ever since.
    Eric - September 2017
  • I noticed my car's horsepower picked up after getting the recommended air filters need. The cost was more then I expected but I'm glad I made the decision to get my oil and filters changed at Monroe.
    Antonio - September 2017
  • Got in quick, very accommodating of my hectic schedule, very pleasant staff from the first monent they answered the phone!
    Laura - September 2017
  • Fast service , all staffs are great. Superb
    David - August 2017
  • Repairs are always timely and service is always great.
    Ryan - August 2017
  • Great experience with oil change. It was very quick and great customer service.
    Sarah - August 2017
  • Everythings good
    Mike - August 2017
  • Car is running nice.
    Andy - August 2017
  • Had a great service and excellent customer service
    Kulina - August 2017
  • Diagnosis , review ,projected time of repair(s) and cost have always been presented in a understandably professional manner. Questions answered in detail to my complete satisfaction. Excellent service!
    Mike - July 2017
  • Bob and Brian took care of both of my cars!! They are very reasonable and have great prices. Recommend coming here!!! Thank you again!!! Will see ya in the future for any other repairs
    Tim - July 2017
  • They were quick and thorough. I had somewhere to be and they made sure I was out in time.
    Daneiaka - July 2017
  • I had an issue with a tire leak that the guys at the Westerville store were willing to stay late to attempt to fix, and when the tire failed the next day, they got me in ASAP and did everything possible to get me back on the road quickly and with a minimum of hassle. I appreciated their hard work and their willingness to make things right!
    Matt - July 2017
  • The service has always been great
    Michael - July 2017
  • I brought my off road truck in for service. The exhaust is completely custom so other shops turned me away since it is not a factory setup. Monro fixed the hole in less than 2 hours and even reinforced the bracket so I won't have the same issue again on the trails. Great job, I was very happy with the service/price.
    Jason - July 2017
  • good service and very responsive with information
    Bill - July 2017
  • Bob is great in the front and always helps me with all my car needs!
    Chelsie - June 2017
  • I use Monro for all my oil changes because I love the fact that they include services that other places charge extra for -- tire rotation, fluids check, brake check, etc. This month they told me my rear brakes and rotors needed to be replaced. I am so glad they did, because we were about to go on vacation, and the change in my brake action was incredible.
    Janice - June 2017
  • Great brakes
    Jeff - June 2017
  • I always get my oil change at Moro. I would never go else were
    Ladan - June 2017
  • The mechanic, Dale, was courteous and professional. He had my vehicle repaired on time.
    Jennifer - May 2017
  • Excellent service!
    Gabriella - May 2017
  • Need to have struts replaced and they were able to complete the install while I waited
    Michael - May 2017
  • Went in for check engine light, ended up being a bigger problem than I thought. Bob, manager, was super friendly and worked with me on a time to get the work done.
    Jeff - May 2017
  • I wasn't pressured into purchasing anything additional. I did purchase a new pair of wiper blades and they are exceptional.
    Ty - May 2017
  • Bob's a great guy. Always gets me in and out on a short notice and accommodates my needs.
    Josh - May 2017
  • Nothing more to say, great service and completed in a timely manner.
    Richard - April 2017
  • They were able to find the right size tire for my car to replace a destroyed one, thank goodness!
    Susan - April 2017
  • Very good service and was very quick. Definitely would recommend to anyone. Very fair pricing.
    Hunter - April 2017
  • I love coming here. When i get an oil change and they may see something is wrong with my car tjey are very honest in telling the problems that are going on. The thing is that im not forced into fixing it. However they do make suggestions on how long i can go without it being fixed and when i need to come back.
    Naomi - April 2017
  • The car is running great
    Maria - April 2017
  • The store computer had lost past records of service. Had to pay for brake pads that had life time warranty, and return with past invoice. Then wait for refund. Manager does not have my confidence to return
    Frank - April 2017
  • they forgot to rotate my tires
    Dwayne - April 2017
  • The mechanics explained the problem with my tires & what needed to be done. I felt that they were honest & genuine in their concerns, which prompted me to have them do the work.
    Karen - April 2017
  • I love going to monro it's fast service good quality and friendly people and always willing to answer any questions or concerns
    Omar - April 2017
  • Oil change and new belts
    Alex - April 2017
  • Employees there are nice, helpful, and informative! From a female standpoint, they are NOT condescending! When getting an inspection the parts listed needing attention were a lot and added up to a good amount of money. However having said that, my car legitimately needs work, I was given some discounts but it still is a business. So... like at any place just be careful and research priority of parts needing repair and what can legitimately be put off for later. Take employee recommendations, shop around, do your own research them make your own decision that's best for you and your finances. Overall, good experience, will go back to them, and recommend them to friends.
    B - March 2017
  • Most of time can schedule the appt for the day I need it
    Sonia - March 2017
  • Oil change was quick and price was right.
    Ryan - March 2017
  • Service was fine though tried to add items I didn't immediately need running up the bill with three serpentine belts and fluid flushes
    Garrett - March 2017
  • Fast service
    Emily - March 2017
  • I like the Service
    Such - March 2017
  • Thanks
    Jim - February 2017
  • I always come here to get my oil changed. I am always treated with respect. They let me know about other things they see wrong with my car, and make sure to explain why that part of the car is important and what it does for the car. These guys are very nice and willing to help.
    Devan - February 2017
  • They changed the oil pretty quick and got rid of the warning lights on my car. The thing i did not like was some residue left on my shift knob and emergency brake lever.
    Allen - February 2017
  • My car is running smooth again thanks t the great work of the crew
    Leon - February 2017
  • I have never left this place with a good feeling. This last time, I schedule an appointment online for 8:00, with a backup appointment time of 8:30. I receive an email confirmation of my 8:00 time slot. My car was in for an oil change and tire rotation. No matter where I take my car, I always mark my tires so I would know if they actually rotated them. Of course, they didn't. Well they rotated the rear ones. When confronted, the guy behind the counter stared blankly at me for a few seconds then tells me "well they other two had an even wear pattern, and we don't normally do hem all". He then acts offended that I called him out. He calms down and asks me if I want them all rotated. So he has them done, reluctantly. Just before handing my keys to me, the guy behind the counter says "next time give me a call to confirm your appointment". I said I received my confirmation and as far as I knew, it was good to go. He said corporate doesn't know his schedule and that they were super busy today. When I dropped my vehicle off that morning there were 4 cars in the lot and one on the lift. When I picked up at 4:30, there were fewer than that. I'm done going to Monroe, I've seen too many of their shops like this. Different location, same experience.
    Zachary - February 2017
  • Great Customer Service
    Albert - February 2017
  • Very accomodating for scheduling and good at providing explanation of services.
    Oren - February 2017
  • I went in for an oil change, but I also had a strange noise coming from my car. I took them a little while to find the source of the noise, but they didn't stop until it was found and fixed. The entire time I was there, they updated me regularly.
    Ariel - October 2016
  • Quick and staff was very kind and professional. They were not pushy on additional work recommended.
    Doug - June 2016
  • Every time I come here the workers are always honest and their customer service is excellent every single time. I'm always very pleased with the service from this location.
    Naomi - May 2016

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Monro
5956 Westerville Road Westerville, OH 43081
Phone: (614) 901-9495
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