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Your Monro Location:

(740) 653-4298

930 N. Memorial Drive
Lancaster, OH 43130

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

7:30AM - 7:00PM

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

9:00AM - 5:00PM

What People Are Saying:

  • I am thankful for the service provided when it comes to my oil change. I am highly dissatisfied that I was told my van need another $1500 in parts and labor that it does not. I have taken my van to a second garage for a second opinion and was told the only thing my van needs is brakes. My struts and shocks are just fine. I understand that I am a woman but that does not mean I am going to be taken advantage of.
    Tonya - January 2018
  • I love getting my oil changes at Monroe's I've been gettin my Oil changes since I bought my suv in 2007 still running. I like the tire rotation & other things checked.
    Jeannette - January 2018
  • Needed our vehicle serviced quickly. As always I felt like I could trust the crew at Monro. I've been using Monro more since my local Sears Auto Center is closed it's doors. Wish I would of used Monro way before this. Excellent service and super nice crew. I trust that they will only repair and charge me for what is needed. Thanks Guys keep up your great work.
    Chrsitopher - January 2018
  • They are very friendly .
    Julie - December 2017
  • Customer focused work will always win in the end.
    mumbles - December 2017
  • The gentleman that took care of my paperwork, etc. was very friendly and nice. I waited while my brakes were replaced. I didn't have to wait too long.
    Maria - December 2017
  • To keep my car in good working order
    Jackie - December 2017
  • Was able to make an appointment easily and in the time frame that I needed. Service was thorough and well done.
    Steven - December 2017
  • Josh Grey manager was great came in early and got me an appointment.
    Tom - December 2017
  • They quoted me a price and didn't honor it.
    Carrie - November 2017
  • Just need to be faster.
    Gerson - November 2017
  • Saying that the mechanic that did the struts and all the other work on my car put the struts in wrong they only go in one way went somewhere else and got my alignment done there
    Jesse - November 2017
  • My son was left without a vehicle for 43 days because of incompetent mechanics and/or defective aftermarket parts!!! On top of that... manager and assistant manager repeatedly lied to saying it was turned in to their insurance company since they couldnt fix what they screwed up. The car sat for 3 weeks and THEY HAD NOT EVEN MADE AN INSURANCE CLAIM!!!!! Couldn’t even get call backs when we would call to inquire the status. Filed a small claims case to get action! Mad as Hell MOM!!!!!
    Mad - November 2017
  • I am unfortunately not the most cautious driver in the world. I put my car through a lot, and Monro is always able to put it back together. Whenever I call, I’m greeted by a friendly voice who always answers my questions no matter how obvious they are. I’m always able to get in fast, and out even faster. I trust Monro with all of my car issues and will be a life long customer.
    Maggie - October 2017
  • My spark plugs were not properly installed in a previous visit and they installed new plugs and wires. They didn’t charge me for the plugs, which tells me how honest the mechanic was.
    Amy - October 2017
  • I expected the worst but they assured me and showed me the real problem and or problems!! Didn't even stuck me with more repairs even when I was sure the problem was even more extensive!! More parts etc...
    Larry - October 2017
  • Muffler had lifetime warranty, went bad, made appt to have it changed. When I got there, they looked at muffler and said they didn't stock it, would be another 4 or so days to get it in. They knew what kind it was prior to service date. Were not pleasant at all to deal with. Will go to Monro again, but never this one.
    Eddie - October 2017
  • Just labor was performed ...excellent communication with a good worker working on my car.
    Dan - September 2017
  • very informative
    Mario - September 2017
  • Easy in & out with no issues
    Jeni - September 2017
  • The repair was done in a timely manner by courteous tech. The issue reappeared after 2 days.
    Connie - September 2017
  • They shot out to me straight and didn't over charge me. Even checked extra things that bothered me about my vehicle!!! Totally set my mind at ease!!
    Larry - September 2017
  • They used Original Equipment parts and had my truck done in record time!! I haven't had a problem since! Great value as well! They all said they'de fix any problems in the future!!
    Larry - September 2017
  • good fast srevice
    Dennis - September 2017
  • I came into the shop thinking I needed my entire exhaust replaced. When my SUV was pulled in, the tech showed me that the repair needed was far less than I imagined. I was told and showed only what I needed and there was no pressure to replace more. Staff was also professional and friendly. I would highly recommend!
    Kim - September 2017
  • Customer service was great
    Dicky - September 2017
  • Too expensive and I found out later by another mechanic that parts you wanted me to purchase were not necessary.
    Linda - September 2017
  • fast friendly
    Julie - September 2017
  • Great experience with checking brakes for replacement. Had the brake pads replaced by another service provider in town in November and just didn't feel they were right. Squeeked and pulsed. Monro got me in right away and inspected and found rotors need replaced. Great service, great product and excellent braking power!!
    Kelly - August 2017
  • The gentlemen at the local Monroe were very professional and helped me discover that nothing is wrong with my new vehicle lol
    Ryan - August 2017
  • Both gentlemen there were extremely helpful and thorough. They broke down exactly what was wrong with my car, spoke with me and explained the best way to fix it. Would highly recommend
    Alysa - August 2017
  • Monro always services my car quickly without a lot of hassle and upselling. I never feel taken advantage of and I'm always confident they are doing the best job possible.
    Kim - August 2017
  • Great service
    Curtis - August 2017
  • Oil change and everything that comes with it was done very quickly and professionally!
    Joe - August 2017
  • The guys were friendly, however I took my kids with me to wait, and a shop employee was watching the Jerry Springer show, very inappropriate for a 9 year old to watch. I also paid 55 dollars and got an oil change for an extra charge to determine what was going on with my brakes and back end and when the vehicle was fixed the issue they told us was wrong, was not the problem. So the 55 I spent on the inspection was a waste of money.
    Jennifer - July 2017
  • Monro is genuine and reasonable! I'm a customer fo life.
    Alyson - July 2017
  • always friendly and quick and thorough to answer any questions you may have.
    Alyssa - July 2017
  • Was disappointed that no mats were used by employees; I have grease marks on my carpet! = {
    Pat - July 2017
  • They found a problem that I knew something was wrong but not sure what it was. They fixed it and while looking over the underneath of the vehicle they found a smaller problem and fixed it. J Gray was very professional and a pleasure to deal with. I will be back.
    Michael - July 2017
  • I always get great service there! I have been going there for oil changes for over 5 years and have never had a problem. The manager, Josh Gray, is also very nice and helpful.
    Mary - July 2017
  • I arrived for my 8am appointment about five minutes early and my car was taken right in. The two gentlemen seemed to spend more time talking to one another than working. One man came in, stood at the counter for around ten minutes, and after not seeing any employees, left. I had a coupon for an oil change and tire rotation. The tires were never rotated and my oil change wasn't done until 9:20am. I won't be returning to this location.
    Donna - July 2017
  • very friendly people and quick service thanks alot
    jeff - July 2017
  • I was quoted a price of $24.95 over the phone. Ended up being charged $27.89 plus $3.29 shop fees and $2.10 taxes, taking it to a total of $33.28. It took them an hour and 20 minutes for an oil change and tire rotation. Two other people inside had been there for nearly 2 hours waiting for their vehicles. They didn't seem to know how to enter warranty repairs on some tires the guy had purchased there in February.
    Carol - July 2017
  • Very respectful and caring people.
    Miguel - July 2017
  • Great service
    Kyndal - June 2017
  • Everything went well. Service began about 5 minutes after checking in.
    Raymond - May 2017
  • We were very happy with our service at Lancaster Monro!!
    Tina - May 2017
  • Everyone at the Lancaster Monro is always very helpful, & honest. We have been bringing our vehicles here for years, & have no reason to stop.
    Hannah - May 2017
  • Had emergency breakdown and was taken care of quickly and did a great brake line replacement and got us back on the road to return home.
    Gordon - May 2017
  • I called in for an oil change. Got me in immediately. Completed oil change and found another problem covered by a warranty so is going to order new part and replace. Appreciate integrity of workmanship and customer service!
    Wendy - May 2017
  • Job was done fast and at a fair price. Friendly staff always make you feel welcome.
    4Runner - April 2017
  • Service was great.they got me in with no appointment and the brakes were reasonable.
    Jerry/Molly - April 2017
  • I have used Monro for all my brake system needs, calipers, rotors, pads. Along with their excellent brake work, I have taken all of my vehicles there for my tire needs....new tire purchases, tire rotation, mount & balance, & tire repair. I have had nothing but excellent products & workmanship. I've been impressed with every associates helpfulness & respect towards the customer. Especially Josh at the Lancaster, Ohio Monro shop. He has always been great. It is because of Josh that I will be a lifelong satisfied Monro customer.
    Shannon - April 2017
  • They broke my tailpipe loose and didn't tell me.
    Tim - April 2017
  • Scheduled a wheel alignment. Got my truck in a bay immediately and 45 minutes later I was heading home. The technician even noticed an odd sound and seemed genuinely concerned and offered to inspect it before I left.
    John - April 2017
  • Knowledgeable and great customer service.
    Ty - April 2017
  • Left the paper from the oil change sticks and old oil change sticker in car on seat.
    Robert - April 2017
  • Fast and friendly service.
    Brian - April 2017
  • Very fast and professional service. Tech and manager on duty altered me to a slow leak in radiator. Jeep still under warranty, so he advised I take it to dealership to get it taken care of. Very appreciative customer.
    Joseph - April 2017
  • I scheduled an online appointment for an oil change after 2PM and was able to get a 4:30PM appointment on the same day. They worked me in between other appointments to accommodate me. I dropped my van off and picked back up when it was finished.
    Mary - April 2017
  • I went in for an oil change on my truck and the workers were very nice. They also informed me of everything they noticed that needed fix.
    Dawn - April 2017
  • Had a bit of bad luck and hit a piece of sheet metal and put a hole in my tire. They didn't have one in Stock, but they told me where one was at then got the tire brought there for me so I could get to work the next day. Really thankful that they helped me out like that otherwise things would have gotten really complicated.
    Tyler - April 2017
  • I dont want to be hassled but would like to be acknowledged
    Lisa - March 2017
  • It was a little slower than usual getting me car done.
    Lyss - March 2017
  • Staff was very knowledgeable and friendly. Took time to explain the problem with my vehicle as well as the steps needed to make the repair. Loved the service I received. Long time customer, big fan, will keep coming back to Monroe!
    Alison - March 2017
  • I walked in there expecting just to have my brake pads fixed, they informed me they weren't bad at all and asked me what the problem was. I explain to them that my car was vibrating when I stopped, they said that it would be my rotors. I walked out there with quite a higher bill than expected but was happy that they gave me the honest answer that my pads were just fine. Josh Gray is whom I worked with and he is a fantastic employee. He should be recognized for his great customer service and his vast knowledge of automobiles
    Jessi - March 2017
  • We have been Monro customers for years and their service still makes me smile. We just had four tires pit on my wife's car and as usual the folks at Monro were awesome. I'm always greeted by name, the job is done right and at a decent price. Thanks Monro!
    Ed - March 2017
  • Went for simple oil change at the Lancaster, Ohio location on Memorial Drive… After driving the 20 something miles home, realize they had not reset the sensors for the air pressure levels in tires after rotating them. Definitely unsafe for myself our anybody in my family as drivers had this not been caught/realized as we would be filling the wrong amount of air in the wrong tires. Took back to have them reset. Was told give me the keys it will be a while. Got car back, drove The 20 something miles home again… Only to realize they never screwed back on the front right tire Plastic valve stem cap. Nope, will not recommend this place and will not return again myself.
    Daniel - March 2017
  • I had shocks and an oil change and it was great.
    James - March 2017
  • I have always had excellent service in a fast, friendly environment. My last visit made me wonder if I would ever return. I went in with one gentleman leaving. They got my car on the rack as always. Another customer walked in and they got working on her car as well. Next thing a woman brought her van in that she just purchased and said that she had just had her oil changed their and it is leaking oil and not running right. Come to find out that this young ladie with her mom and 5 kids just purchased this van for $1200 as a buy as is. Both employees dropped what they were doing on my car and the other customers for over an hour so they could determine what was wrong with the melon this lady had just purchased. Not a sorry about your wait or anything. I would have thought the ladie with the melon should have been told that they would get to her car once they had finished up with the customers ahead of her. I usually stop in on a Saturday or Sunday morning but I was driving between appointments and noticed they would get me in and out. BOY WAS I WRONG.
    Kip - March 2017
  • Had a major problem with my 2006 Corolla. The straps holding up the gas tank had broken and the tank was being held up by only the heat shield and the exhaust pipe! I was warned that it was unsafe to drive home until parts could be ordered and installed. Since I had no way of getting home, the manager arranged for one of the techs to give me a ride home! Parts were ordered, installed, and all is well.
    Steve - March 2017
  • Let me have old brake parts to show my child how important maintenance is for cars. You can't let your brakes go it is smarter of life and death.
    Maureen - March 2017
  • Even though I spent more than I would have liked, I know I got great service and I know the job was done right. Can't really complain when you get what you need and superior customer service on top of that.
    Amber - March 2017
  • Staff was very friendly and professional!
    Joe - March 2017
  • The guys working there was super friendly.
    Angie - March 2017
  • No problem anymore
    Mike - March 2017
  • Wonderful
    Megan - March 2017
  • Service is great.
    Stephanie - March 2017
  • I got an appointment same day as I called. Fast service. Josh is great! Will definitely be back!
    Crystal - March 2017
  • Good price. Good car check.
    Mary - March 2017
  • Started using Monroe for oil changes in my Chevy Cruze. Staff is friendly and knowledgeable, so I am planning on having other services done at monro too.
    Matt - February 2017
  • service was excellent - worked me in for a tire rotation - was done quickly and correctly
    art - February 2017
  • Had a major brake job that needed to be done (master cylinder, brake cylinder, pads, etc.) Ugh! Job was done well and in relatively short time and I'm pleased with the results and service.
    Steve - February 2017
  • I had brake and tie rod problems. They did a lot of work efficiently and got me on my way. My car is now safe again. Was more costly than I was hoping for but it needed done.
    Marilyn - February 2017
  • They did an excellent job on my oil change but there was only 2 employees working.
    Jeff - February 2017
  • Prompt and professional service. The on line appointment feature was great---easy to follow directions.
    Richard - February 2017
  • Brought car in for oil change, waited approx. 20 min. I felt that was a reasonable amount of time to wait. Plus I called and got in the same day. Everyone was very nice and respectful.
    Susan - February 2017
  • I scheduled a 2 o'clock appointment last Saturday to have my brake pads and rotors replaced and also have my oil changed. When I called to schedule the appointment they gave me a price for the pads and rotors to be replaced. My two kids were with me and he did not have a ride to leave while my car was being worked on. We decided to walk around town while we waited. I decided after two hours to call and check on the status of my car. I was told they were almost completed with the estimate. They called me back about five minutes later to tell me that my rear caliper was sticking and the pads and rotors needed to be replaced. At this point they quoted me a price of $615. I was obviously frustrated after walking around town with two kids for two hours and nothing had actually been done yet. I told them to forget it because I have plans the rest of my Saturday. Instead of your company doing what I asked when I dropped off the car and making $350 instead they made $25 from the oil change that was completed After 2 hours! I understand they were busy that day. However if you cannot do the work, please don't schedule the appointment and waste my time.
    Alicia - February 2017
  • Love this place!
    Sheryl - February 2017
  • it makes my truck sound better
    Dennis - February 2017
  • Everything was done in a timely manner. And all was explained to me.
    Ruthi - February 2017
  • Normally things are fine, a little slow, but this time was different. I always go because the oil changes are affordable. I was not happy because the sign said $19.99 oil change. When I went back to pay it ended up being almost $30 because of tax and some sort of "hidden fees" that were not expected. I have done the same oil change multiple times and all of a sudden it's $10 more. I let the man know we would not be returning because he refused to make things right. Not the place that I'll be taking my multiple vehicles to.
    Aubrey/Patr - February 2017
  • These guys took care of everything. Kind and courteous.
    Sheryl - February 2017
  • Was happy with the service and price.
    Betsy - February 2017
  • Oil change. Mechanic broke dipstick but a new one was ordered and replaced.
    David - February 2017
  • The service is always efficient, nice, and overall good price.
    Christina - February 2017
  • I paid 115.00 for labor on a 12.00 piece to be welded
    Tammie - January 2017
  • I was unable to pick up my car before close and the gentlemen allowed me to pay over the phone and he put my key under the floor mat for me while locking the doors. I had an extra car key so it made it perfect for me to get my car that same night.
    Vanessa - May 2016
  • The oil change was done in a professional way and they were prompt with the service time it took to perform the work.
    Jeff - April 2016

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930 N. Memorial Drive Lancaster, OH 43130
Phone: (740) 653-4298
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