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Your Monro Location:

(614) 388-8053

845 Park Road
Columbus, OH 43085

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

7:30AM - 7:00PM

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

9:00AM - 5:00PM

What People Are Saying:

  • Apparently there is a new manger at the store I use(d) and they have inherited my problem but it should still be noted that I have bee royally screwed here. THEIR mechanic broke my door handle on November 7th and, after REPEATED attempts, to get this rectified, I have continually been given the run around. I frequented Monroe on a regular basis (every 3-4 months) for oil changes and other services, have convinced family members to start going here, and have always talk good about this store...until now. To be treated as I have and to be screwed over as I have is not only poor customer service but a BIG mistake business wise. I am still, 9 weeks later, without a door handle and am taking my car elsewhere to get it fixed. The lack of care shown is completely unacceptable.
    Tiffany - January 2018
  • I have went for service in August and January. This is the first time I tried monro service. In August My engine light is coming on and off, I said the same and tood them to find the issue to fix it. I have been diagnosed with fuel system cleaning and wiper blade change. I wont use much my car for commuting. Still it is coming on and off, it wasnt fixed and when i asked them they said bring as soon as engine light is ON, we will fix it. Again when i came in january for engine light on, they said like my fuel tank is leaking. I doubt this leak was happened during august service while doing my fuel tank cleaning. Also just to identify the issue for engine light code scan they took 110$. My wiper blades which were replaced as new in august also not working. They got messed up my car in all ways just for trying them
    Nihari - January 2018
  • Got a basic oil change and tire rotation for less than $20 bucks and wasn't there for more than 30 minutes.
    Mark - January 2018
  • Very friendly staff
    Darren - January 2018
  • Great service every time. Friendly guy that is always working every time I am there.
    Becky - January 2018
  • The staff was friendly and helpful however it appeared there were not enough of them to handle the amount of work to be done. I had a 9:30 appointment for a simple oil change and it took over 1 1/2 hours to get out of there.
    Hal - December 2017
  • Great attitude got me in and out cheap prices
    Patrick - December 2017
  • Went in for an oil change, excellent work!
    Amber - December 2017
  • My Scheduled Maintenance light came on. Found a coupon for $39.99 which included oil change and filter, wiper blades or air filter replacement, and tire rotation. I made an appointment and they got me right in and out.
    Rochelle - December 2017
  • Always receive great service been bringing our vehicles to this shop for over 4 years now
    Andrea - December 2017
  • I received the service I asked for without any upselling.
    Chris - December 2017
  • I have been going to this Monro service center for about two years or so. The first thing that caught my eye was the sign in front of the store showing Oil Change for 14.99. After taking my car there for a couple oil changes i decided to also take the company vans in for service there as well. Rob has done a great job getting me in, making sure i have a ride back to work, and taking care of whatever is needed. I have gone to him for tire repair, oil changes, new tires, alignments, windshield wipers, etc. I really feel like i get great service!!!
    Rita - December 2017
  • In and out in around forty minutes. Staff was knowledgable and friendly, also updated me on what would need done to my car in the time to come.
    John - December 2017
  • The office guy told us what the problem was and fixed it the first time. I was great.
    Paul - December 2017
  • Have switched to them from my former mechanic. Extremely pleased.
    Carla - November 2017
  • The tires are great
    Stephanie - November 2017
  • Always looking out for customer's interest.
    Mike - November 2017
  • Rob seems to work every day, no breaks. He provides excellent service and does great work. He’s a straight shooter that tries to work through the cheapest solutions to problems instead of gouging you with unnecessary repairs. I’ll continue to take my car there for any future services.
    Mitchell - November 2017
  • We had our van in for an oil change and alignment. Rob is always professional and very thorough. He worked late and came in early to finish the job and we are grateful for his and all of the monro team's hard work. Only complaint is that it took until the morning of day 2 to finish (we dropped off the night before day 1).
    Joe - November 2017
  • business
    Jose - November 2017
  • I come here all the time for my regular oil changes this time I got an oil change and tire balance, he said it would be an hour but it took 3!! They were very short staffed that day. The first time I had such slow service.
    Jessica - October 2017
  • The crew got my car done in quick fashion and were very friendly and professional, even though they were very tired due to being short staffed from a mechanic quitting that day
    Sam - October 2017
  • Professional, understanding, efficient, trustworthy, honest...all the things you want from someone working on your car.
    Brett - October 2017
  • Just went in for an oil change and they really took care of me! Will definitely be back!
    Buckeye - October 2017
  • Always have my car taken here for anything
    Frank - October 2017
  • I am a single mom and I always get my oil change done at this Monroe. One of my tires were messed up and they were able to fix it without breaking the bank.
    Katrina - October 2017
  • The staff were informative and helpful regarding the issues with my vehicle. I would endorse Monro for future work and recommend them to my associates. Thank you.
    James - October 2017
  • Every time I come to Park Rd Monro muffler I know I'm not getting lied to I get fast service , respect and professionalism it's why I go there no matter where I stay in Columbus
    Brody - October 2017
  • N/A
    Desiree - October 2017
  • This review is related to an oil change appointment. I had a scheduled oil change appt ahead of time to limit the length of my appointment. When I checked in, I was told it would take 45min- 1 hour. I ended up leaving the shop after being there for close to 2 hours (for an oil change and tire rotation). Then when I went to check out, the total was $15 more than I was told it would be. When I inquired about it I was told there was an oil dispensing fee and taxes (both of which I expected and are typical of all oil changes), but also a $9.95 "shop fee" to cover the expendable products used during the process. Ive never had this charge anywhere else, nor was I quoted it when I checked in. Thankfully they waived the fee after I protested, but the whole experience left a sour taste in my mouth. I will not be returning
    Tim - October 2017
  • Exceptional customer service! Rob knew exactly what was needed in my VW Passat to keep my lease covered! My car was inspected for my brakes & tires also. It's good to know that I am in a safe vehicle. Rob went above & beyond in scheduling my appointment. What a great guy to represent your company!
    Catherine - September 2017
  • Even though they were busy they still took the time to fix my muffler and make sure it was secure with the hangers. I appram I ate it and the professionalism of the employees.
    David - September 2017
  • Rob, the manager, was great. Very trustworthy.
    Van - September 2017
  • I had a very bad tire and Mr Boggs was so kind to me. He stayed past closing time to put my spare on and got me an appointment for new tires. He was so nice to me that day. Mr Criswel was my tech and did a great job. Mr boggs asked me to return a few days later to check the lug nuts which I did. In all my years of buying new tires I have never been offered that. So impressed with this gentleman and the entire store.
    Kathy - September 2017
  • Rob at that location was very helpful in isolating the problem and fixing it
    Raj - September 2017
  • For the car maintenance
    Ramesh - September 2017
  • Tech thoroughly explained service and other recommended services needed
    Tangi - September 2017
  • I think that they provide a really great service, however, it seems like lately the prices aren't as fair as they were a year ago. I'm not sure whether they have switched management or not but prices seemed to have increased lately.
    Joshua - September 2017
  • I am not happy with the service provided. My car was fixed temporarily. I came for check engine and cooling system service. There were unable to identify the issue and given a temporary fix, I am afraid my car will get the same issue in few days
    Nihari - August 2017
  • Great value and quality customer service.
    Jolene - August 2017
  • The staff was speedy at locating the problem and very polite.
    Noel - August 2017
  • Oil change and they plugged my tire that was loosing air due to a nail. Rob kept me informed of my car status while it was being serviced. Much appreciated!
    Barbra - August 2017
  • Did take long and people were nice and fast and didn't cost that much
    Mark - August 2017
  • They work hard to get the issues solved in a timely matter. They are very knowledgeable. They are a little pricey but it is a convenience location for me.
    Rolfe - August 2017
  • I was told about the issues that my car got. I will get them fixed. It's great debugging.
    Srinivasa - August 2017
  • Did not check the items or rotate tires as described in flyer.
    Stephen - August 2017
  • Did great job staff was great
    Bill - August 2017
  • Great service, great experience
    Ann - August 2017
  • Very helpful and honest. Listened to me and didn't try to oversell me. As a women, this is very important.
    Allison - August 2017
  • On time for appointment, told me how much it would cost before they did anything. Had me out of there quickly
    Taylor - August 2017
  • Everybody at the shop from Rob on down knows exactly how to help you solve the car issue you experience. They give fair quotes & they show genuine concern for the well being of our vehicles
    Albert - August 2017
  • The guys at the shop were very friendly and repaired my car quickly! They were great! I will definitely be back!
    James - July 2017
  • I have used Monro a few times, and the latest experience I had was probably the worst. I dropped off the car just for an oil change, and the gentleman at the front counter said 30-45 minutes until completion. GREAT! So I went back an hour later to give them plenty of time, and as I was walking back to Monro, I received a call of things that were wrong. I was a little peeved it took that long. I understand it takes time, but COMMUNICATE that at the beginning. The man on the phone told me a few things wrong with my car beyond the oil change, and half them were incorrect. I guess he was new and he read the wrong information, but it definitely gave me a heart attack. I'm glad that I was aware of all the repairs I recently had, or I could have potentially "fixed" something that didn't need fixed. When I went back to pick up my car after just the oil change, I spoke to a different man at the front counter. He was extremely nice and assured me that I did not need the repairs I was originally told. I'm not sure if I'll return. I'd almost rather spend the extra money to go to a Honda dealership so things can be detected correctly. For the price, this place can't be beat.
    Kelli - July 2017
  • I saw on the website that flat tire repair was free. I dropped off the tire and no cost estimate was provided. However, when I picked up the tire, I was charged $24 for balancing the one repaired tire. I never agreed to the balance but was still charged.
    Brad - July 2017
  • All the way from the mechanic to the manager. They take the time to explain everything to you. When they speak to you. You feel that you have handed you vehicle over to someone who knows what they are doing and constantly keeps you informed on there progress of the work being done on your vehicle.
    Paul - July 2017
  • This was my first experience using Monro and I am so excited to find an automotive service center that provides fantastic customer service with reasonable prices. I will be giving them all of my business. I had front and rear brakes done as well as full synthetic oil change. I will be going back this week for an alignment.
    Laurie - July 2017
  • Friendly, accommodating and I never feel pressured to buy "extra" services.
    Renee - July 2017
  • I don't know the name of the gentleman who helped me, but I recall thinking that it's people like him that make the world a better place!
    Maria - July 2017
  • Very good service. I've been there several times for different things and they've always taken care of it at a good price
    Terry - July 2017
  • Only needed an oil change and that is all they did, they did not try to up-sell me a new air filter, light bulb nothing which was nice.
    Scott - July 2017
  • Great service on a timely basis
    Mark - July 2017
  • They took great care of me as usual
    Brian - June 2017
  • They are very quick and efficient
    Donte - June 2017
  • Service and employees were wonderful
    Kim - June 2017
  • Fluids were not topped off!
    Kevin - June 2017
  • Sounds great
    Cristina - June 2017
  • Always keeping me on time and trustworthy.
    Brett - June 2017
  • This place is my go-to for repairs, the shop manager is always very straightforward with me and does his best to get things do e in a ti.ely manner.
    Robert - June 2017
  • Very professional - convenient location
    Jody - June 2017
  • Went to change pads but found issues with arm. I like the honesty and quick response.
    Ramakrishna - May 2017
  • I bring my car here for everything. Rob and his staff make sure I know whats going on. Best value!
    Dennis - May 2017
  • Great service thank you!!
    Tiffany - May 2017
  • Quick battery replacement and check over
    John - May 2017
  • Now we can stop. Service and personnel are great. Keep them.
    Monte - May 2017
  • Repaired quickly
    Chrystal - May 2017
  • I've spent the past few years at another car repair chain, farther down the road. I'm not sure why I never tried Monro before. Close to home with fast service, appropriate service, with exactly what was needed without the extra fuss.
    Tina - May 2017
  • Oil change & maintenance questions
    Chris - May 2017
  • My car is driving straight and beautifully. Thank you rob and staff.
    dennis - May 2017
  • My car is driving straight and beautifully. Thank you rob and staff.
    dennis - May 2017
  • My car is driving straight and beautifully. Thank you rob and staff.
    dennis - May 2017
  • Did a great job. Gave good information. Very courteous.
    Ann - April 2017
  • Friendly staff and got everything taken care of easily enough. Took a little longer than stated, but no big deal
    Sam - April 2017
  • The experience at the store was beyond my expectations. The staff were very helpful & courteous. I was shown what was wrong with the brakes on my car, was given very simple explanation of what needed to be fixed immediately and what I could live with for a bit. They even showed me the bad parts and how they were damaging in such a way that a layman like me could totally understand. I was given two separate estimates - one that included the absolute must-haves, and the other one that included the good-to-haves too. Finally, there was one part that they didn't have in stock and they went above & beyond by trying multiple distributors to get the part on the same day and get the job done on the same day! I had really anticipated a long wait and a hassle; but they made the whole process very smooth. I will remember this store for all of my future car-repair needs.
    Subhasish - April 2017
  • Manager is always nice and the work gets done quickly.
    Brian - April 2017
  • On time
    Nadeem - April 2017
  • Top notch customer service and very professional
    Daniel - April 2017
  • Thank You
    Rajesh - March 2017
  • Very good service, reasonable prices and very honest vehicle estimates if they find a problem. They don't try to make up problems in your car in order to profit with the lack of knowledge of some people about their cars.
    Jacqueline - March 2017
  • Rob and his team at the Park Road location are world class! My daughters car wouldn't move in any gear. She was caught in an intersection and scared. We got the vehicle towed over to our local Monro location on Park Road. I called Rob and let him know the car was on the way. This was a Saturday evening. I checked in on Sunday (Rob was out) so they weren't able to look at it on Sunday. On Monday they got the diagnosis done and let me know they could fix it. As I inquired on timing due to having to secure a rental Rob assured me they could get it done THAT DAY - they would stay late if they had too to avoid the rental. So.........I canceled the rental agreement for the next day, I checked in with Rob at closing and they said they were getting close to finishing and that they would call me when they were done to come and pick it up. 30 mins later he called and we had the car back!!!!! You don't find that kind of service that much these days. Especially the willingness to stay to get the job done!!! As far as I am concerned Rob has/continues to earn my business.
    Doug - March 2017
  • Everything went well and they make you feel very comfortable in talking to them
    Brian - March 2017
  • Service is friendly, but it takes forever to get work done. Never completed when they say it will be. Only seems to be one mechanic and the manager in duty.
    Chris - March 2017
  • Always friendly
    Debbie - March 2017
  • Had a flat tire and the guys at Monro got us back on the road quickly. Made the experience smooth and worry free. I would recommend them to everyone needing their car serviced.
    Ricky - March 2017
  • The rotation was good but they didn't tell me my tires needed balanced until they were back on and out of the garage.
    Tia - March 2017
  • It took a ling time for the oul change to be done even though I had an appointment
    Sri - March 2017
  • Love coming here. Friendly and comfortable atmosphere! Highly satisfied with there work
    Carrie - March 2017
  • Appreciate quick service. Staff friendly. Staff makes me aware of potential issues with car but are not putting pressure on me to purchase anything which I appreciate. Keep up the great work.
    Aaron - March 2017
  • Best place I've ever taken my car...highly recommended
    Tiffany - February 2017
  • I appreciated Robert getting me in quickly. I had an emergency situation and needed repairs done immediately. He got me in at a time I could be there and was very friendly and sympathetic to my situation. He gave me an estimate that I was able to afford and allowed me to make the decision on what to do or not do. I would definitely go back to the Park Rd location again.
    JULIA - February 2017
  • I'm trilled to finally find a car repair location that I trust.
    Ruthie - February 2017
  • The guys did a great job on my oil change and took me out to show me the additional work that needed to be done. Rob explained everything in simple terms. Will absolutely use them again for service.
    Ruthann - February 2017
  • No product was used just got my oil changed
    Matt - February 2017
  • The guys at Monru take great care of my aging vehicle so I don't haave to buy a new one!!!!!
    Ann - February 2017
  • manger was super Rob is his name
    kip - February 2017
  • Rob, the manager, is great in customer service !
    Jose - February 2017
  • Joe and Rob have gone above and beyond trying to fix my SUV. It is 14 years old and they keep it running for me.
    Lisa - February 2017
  • The guys at Monro are always nice to deal with and keep us updated as they work on our cars! Highly recommend them!
    Derek - January 2017
  • Very professional
    Deritus - January 2017
  • They didn't refill my washer fluid. Otherwise I am satisfied
    Adam - January 2017
  • Thanks for no muss no fuss
    Raj - January 2017
  • Na
    Ashley - January 2017
  • You can't beat the price for an oil change at Monro. Although the prices for most other services don't seem as competitive.
    Myron - January 2017
  • Rob the manager is very helpful and honest. Doesn't try to push for what is not needed.
    Stephanie - January 2017
  • Rob offered to text my dad with pictures of the condition of my brake pads to help us make a decision.
    Laura - November 2016
  • Completed ahead of schedule that worked great with our pending travel schedule.
    Craig - August 2016
  • I've being going to the same location for years and I always feel like they are honest with me.
    Emily - June 2016
  • The service I needed was provided. I was notified of other maintenance issues and asked if I wanted any of the additional work done with no pressure.
    Richard - May 2016

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845 Park Road Columbus, OH 43085
Phone: (614) 388-8053
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