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Your Monro Location:

(513) 745-9300

9841 Montgomery Rd
Cincinnati, OH 45242

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

7:30AM - 7:00PM

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

Closed

What People Are Saying:

  • Billy and his staff were courteous and professional. Billy schedule the appointment date and time I requested. He and his team were able to complete all requested work as promised. You can tell a difference in the look of the shop and the professional Customer Service feel under Billy's management vs. the previous Management at this location. I will be back for my next car service needs.
    David - February 2018
  • My truck broke down. I was 200+ miles away from home. It was cold and rainy. Fortunately, I was only a tenth of a mile from Monro Store #839 9841 Montgomery Rd, Cincinnati OH. I walked over to the shop. Billy Gray and the mechanics took care of me. They even offer to drive me somewhere else. They got the parts needed and installed them right away. I am planning to move to that area soon. Needless to say, they have earned my business. I hope those kind men are at that store for a long time.
    Susan - February 2018
  • great customer service, they get you in and out
    shannon - February 2018
  • Billy Gray was extremely thorough and completed my service in under an hour. Very happy with his service.
    Jill - January 2018
  • The guy were very helpful and knowledgeable.
    Rhonda - December 2017
  • Always very friendly and very quick and affordable service. I trust these guys
    cindy - December 2017
  • good prompt service
    jeff - November 2017
  • Had a noise...pretty much knew what it was. They confirmed it....offered a VERY good price...and did the work quickly and on time. Thanks!
    R - November 2017
  • Done thoroughly and professionally.
    Nancy - November 2017
  • We've been going to this location of Monro for oil changes and new tires for the last 5 years and after at least 5 rounds of turnover of management, it seems that the service is very inconsistent. There was one set of management that was very helpful and thorough, but all the rest have done sub-par work and even cut corners at times. I broought the car in a few months ago with a leaky valve in the tire (which began when I got my tires replaced there) and asked that they look at that but when I came back to pick it up, they hadn't and no longer had time to look at it. They said just to make another appointment to get it looked at. This past visit, I came again for that tire to be checked and while we have still had the same problem since, the tires were all filled to double the recommended capacity...70psi! Thankfully we checked the pressure when we got home or else we could have easily popped any of them and had a terrible accident. We will not be returning and wouldn't recommend anyone to go there.
    Katie - November 2017
  • Oil change was longer than one hour, as promised. Floor mats were filthy, black particles all over. Greasy finger marks all over interior door and steering wheel.
    Kathy - November 2017
  • I had a wonderful experience with my back brakes being changed. They checked everything and I ended up getting a new battery also.
    JUDY - October 2017
  • Will definitely be back.courteous pros.repeat business.
    james - October 2017
  • Recently I was in for new rear brakes. Quoted $350 and received a phone call 1 hour later that I needed new calipers also at another $200. Was told they'd call when ready (didn't). I hadn't made more than a few miles when my left rear brake assembly was smoking. Called the store, no apologies, just bring it back in the morning. Next morning no apologies, we'll call when its ready. Again they didn't. The lack of customer service and possible ineptitude of the mechanics makes this a shop to avoid like the plague.
    Gary - October 2017
  • Quality service at a fair price
    Dave - September 2017
  • Even though I gave a tough exhaust system diagnostic to them they stuck with it and diagnosed the problem
    Mr - September 2017
  • Oil change took 2 hrs. Totally unacceptable.
    David - August 2017
  • I get oil changes. They are easy and affordable
    Mike - August 2017
  • It seems as if there is not enough help at this particular store. It took 6 days for my car to be repaired that should have only taken maybe a day. First it took a whole day and a half for me to get an estimate on the repair. It took me three trips to the store to get it. Then it took another 2 days for the correct parts to come in. The manager complained that the suppliers kept sending him the wrong part. Then there were other cars put in front of mine which added another yet another day. By the sixth day I had to call to ask when the car would be ready. I did finally get a call saying it was ready. I went to pick it up a hour after the call and the paperwork was not complete. This started on a Monday afternoon and I didn't get the car back until Saturday afternoon. This store desperately need more certified techs! Better organization would help as well.
    Adrienne - August 2017
  • I have been a customer for a few years but find the reminder cards you send that advertise a low price for an oil change are a misrepresentation. When I go to the store the clerk tells me the actual price is about double the price shown on the card. There was also a lower price than I was offered on a banner hanging on the front of the store. So, I asked why the price I was offered was more than the price on the sign. The clerk told me the sign was old and they were no longer offering it. I suggested they take the sign down. A few days later when I drove by the store the sign was still hanging in the same place. I go to this store because I felt comfortable with the managers and mechanics. I now feel the company is just trying to mislead me to paying more than I should for service.
    Paul - August 2017
  • Greeted promptly. Service completed quickly. Store has good appearance
    Jeff - August 2017
  • the brakes are much better.
    Tammy - August 2017
  • Good price & service , however my coupon wasn't honored.
    Emily - June 2017
  • The man who helped me was very friendly and helpful. My service was quick and my car drives a lot smoother!
    Emma - June 2017
  • Convenient location to where I live, reliable work, wish it was move available for emex last minute repairs. Twice now I had to come back or wait 4 hours to have flat repairs done.
    Michele - June 2017
  • I would go there again. They were very polite and fast when I came in without an appt.
    Bethany - June 2017
  • Great service!!!
    Richard - June 2017
  • Great service!!!
    Richard - June 2017
  • Went in for an oil change and tire rotation. Took less than an hour, staff was courteous and helpful, didn't try to sell me anything I didn't need, prices were reasonable and waiting room was clean and comfortable. I will be back!
    Ryan - June 2017
  • easy online scheduling of appointment and vehicle was taken in and serviced on time
    michael - June 2017
  • Love the fact that I can make an appointment on-line and I am there for less than an hour while my car is serviced. Other places that have more employees and larger spaces takes longer to do the same services. Love Monro! Keep up the great work and service.
    Roxanna - June 2017
  • I always leave with a smile on my face after leaving for an oil change! They are always super friendly & informative.
    Monica - May 2017
  • I'd recommend this company for any vehicle needs!
    SH - May 2017
  • Great service and explanation on other issues such as my tires. This was my first time using Monro and I am impressed!
    Jim - April 2017
  • Great and fast service.
    Pauline - April 2017
  • Buen y rapido servicio el manejador muy amable
    Oscar - April 2017
  • Conscientious, finished when promised, great customer service.
    Nick - April 2017
  • They always get done quick and efficient.
    Emmanuel - April 2017
  • quick service, car finished on time
    Bill - April 2017
  • Made an appointment for an oil change. When I arrived the service tech was courteous, prompt and competent.
    David - April 2017
  • I am from the Cleveland Ohio area and was on a trip to the Cincy Ohio area to see the birth of my grandson! On the way over to the hospital the next day, I went to put on my brakes and had no brakes! Called Monroe Muffler and Brakes and with the help of my insurance co towing my car these guys made room for me cause I was from out of town and knew no-one except my family I was visiting at the hospital! I believe their names were Justin and Josh! They were the BEST!!!!! Helped me in a strange town and was able to get back to Cleveland safely!!!
    Bonnie - March 2017
  • Service was ok, they forgot to rotate tires but managerJodh sprang into action and enthusiastically corrected situation by pulling the car back in and personally rotating my tires. Unhappy that they require use of their credit card to get their best price. Cheesy tactic !!!
    Gerald - March 2017
  • Came for an oil change. They let me know my tires needed balanced as well. It was very quick professional service at a great price.
    Stephanie - March 2017
  • I came in for a quick oil change and tire rotation during my lunch break. I was greeted as soon as I walked in the front door and was assisted as soon as the gentleman at the counter was finished with his current customer. He was super friendly and called the technician in immediately to work on my car. I also asked is he was able to check my tires and get me a tire quote. After the rotation the associate came back in and gave me an honest overview of my tires - he explained that 2 would probably need to be changed soon, and the others could probably last me a little longer. He also gave me 2 tire quotes that detailed different options for me. Everyone that I dealt with was very knowledgeable and professional. I will definitely be returning to this location in the future.
    Lauren - March 2017
  • Took my car in to get new tires (buy 3 get 1 free) and told them to also check the brakes. Given the mileage of my car, I assumed that if it was anywhere near being worn that they would suggest I get new brakes. To my surprise, they informed me that my brakes were only half worn and we're looking good. And my tires were done in just over a hour even though I did a drop off. Fast and friendly. I like it!
    Darrin - February 2017
  • Needed oil change and looked online for appointment time at 7 am and found a 2 pm open appointment time. Signed up and had a confirmation within an hour. Arrived for service and was done in less than 45 minutes with the oil change, tires rotated, and brakes checked.
    Michael - February 2017
  • Great service and will continue to be back!
    Shane - February 2017
  • I shopped around for tires since I had a limited budget. I also wanted free tire rotations for the life of the tires. I found the best prices (for good quality tires) and they came with free tire rotations. I also chose Monro (in Montgomery) because the location is conveniently located in the heart of Montgomery, giving me options to walk around/shop/go to the park while waiting for service to be completed. It was a bonus that the customer service was excellent!
    Elizabeth - January 2017
  • No time wasted on trying to sell me more than I wanted or needed done. Quick in and out.
    Roxanna - January 2017
  • The mechanics were very patient and answered all my questions. They understood that as a recent college graduate I needed not only the best option but also one that saved me money. I will come here for all my car needs. Best place to get your car fixed!
    Peace - August 2016
  • Everyone was super nice and I work right down the street and they get everything I need done everything I go there! I would tell everyone about this shop and tell everyone at work also, there is not much that could not be much better.
    Josh - July 2016
  • Taking me into the shop and actually showing me the rotors and why they need replaced.Manager was very friendly and you can tell he cares about the level experience and service he provides to his customers.
    Jennifer - June 2016
  • The guys at Monro are always helpful and kind -I never have to wonder if I'm being ripped off or taken advantage of. They always get my car in and out in a timely manner, and do the job right each time
    Amy - June 2016

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Monro
9841 Montgomery Rd Cincinnati, OH 45242
Phone: (513) 745-9300
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