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Your Monro Location:

(845) 565-9716

891 Route 94
Vails Gate, NY 12584

Change Location ( nearby)

Hours of Service:


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 6:00PM


9:00AM - 5:00PM

What People Are Saying:

  • Didn't beat around the bush, today me what I needed to pass inspection, did repairs, an I was out in under an hour.
    Rodney - March 2018
  • Customer service is fantastic and I trust the guys not to give me a bad price or try to do something that does not need doing. As a woman this is the best place I have ever been to for service. Always friendly, always give me the right advice, and I never feel stupid or taken advantage of because I'm a woman. Thank you guys - my whole family comes here now.
    Jan - February 2018
  • I'm new to the area and have been at this store twice. Both times I was greeted immediately, given a through explanation of what could be done, and the work was done quickly and competently. I was also impressed with their flexibility in giving me options and working within my requests. Great value, great service and a pleasurable experience!
    Keith - February 2018
  • Good fast service with a fair price. Make an appointment online to receive service even when they are busy.
    Aaron - January 2018
  • again jarvin and the guys got sheryl's car in and had it done when she needed it. the sense of urgency, the honesty, and of course the work is off the charts.this is why we won't go anywhere else ! the only thing wrong is we have done so many surveys...and still haven't won !!! LOL
    steve - January 2018
  • Service attendant was friendly,service was quick and I would recommend this location.
    Leo - January 2018
  • I take my car to Monroe cause they have keep it running over the year. I would recommend them to anyone. My car drive shaft had to be fixed. The work was speedy and well done. I really like Monroe.
    Lavern - December 2017
  • I pulled in to Monro muffler with a severely flat tire... Apparently a screw...theory were very Busy but did fit me in. .I expected to have to wait.... As for me an emergency.. They actually repaired it...saved me as new tire....Very haspoy with the services!!!!
    Glenda - December 2017
  • The mechanic was knowledgeable and very courteous, and prices were very reasonable.
    Rafael - December 2017
  • The technicians at this particular Monroe muffler are outstanding. Very accommodating, friendly and talkative. I had large truck tires installed at the end of the day, by appointment and even though I know that would be the worst time to tackle a heavy job, these workers were professional in every way. Kudos to them.
    brett - December 2017
  • Great deals with online coupons for full synthetic oil change.
    Jim - November 2017
  • My first visit to NY mechanic and I chose Monro for an online coupon I found for an oil change. I made an appointment and when I checked in, I was informed that there would a little delay because they were still completing tasks on earlier appointments. I am impressed that they complete the tasks fully and double check their work rather than just turn and burn through customers. Unfortunately, they found something else wrong with my car and actually SHOWED ME instead of just telling me. For this reason, I will definitely give them the opportunity to fix the problem they found.
    David - November 2017
  • They are always quick and helpful.
    Jasmine - November 2017
  • Needed an Oil Change and air in tire. Brought the car in in the morning and paid for the work in advance, picking up the car late in the evening, possibly after closing. The work was done, no dirt or oil stains on my driver's side carpeting and the key left under the mat as requested. Excellent service.
    Herbert - November 2017
  • On my last visit I had a 2 pm appointment. So I went and asked the guy at the desk how long to do the oil change.He got somewhat upset with me and told me I have the appointment and he has 4 guys there. Well the reason I asked is because on more than one occasion I have had appointments and I have waited an hour to an hour and a half for my oil change.Also I told the man I am walking off the street and I do not know what is going on in your shop and furthermore a 2pm appointment is not always a 2pm appointment when I come here.He got me right in and out which I was thankful for. I must add if I was not saving 15 dollars on the oil change I would have walked out and maybe to never return.
    Christopher - November 2017
  • Best tires for the price. Best service without the haggling or bait and switch that seems to be the norm with other service centers.
    Julian - October 2017
  • A week ago I paid $ 770 dollars for a new Alternate because the light of my battery car came out. $ 495 for the Alternator and $ 220 for labor plus $ 55 for taxes. From the first day after the installation the battery light came out again, I went back to them to check them and they told me everything was fine. Three days after I went to two different mechanic to be checked because the light keeps coming up, the two agreed that this alternator would be the cheapest of autozone (Duralast) about $ 190 when I paid Monro Muffler Brake $ 495 more they left with my old alternator. Today I went to tell him to please change the alternator because he has a problem. The mechanic says nope that alternator is fine and I will not change it because it is ok and he told me that I am not a mechanic that I do not know anything about Alternator ... I told him ok I'm going to pay another mechanic to take out that alternator that you put in, I installed a good one but I have to get my money back ($ 495) plus my old alternator. But Jarvis was very rude to me, he shouted at me and told me that he was not going to give me anything back and he took me out of the workshop ...
    Ramon - October 2017
  • Had an appointment for an Inspection. They took me right away and completed the inspection in timely manner.
    Dan - October 2017
  • I went to Monroe Muffler /Brakes to havethem diagnose my brakes . They Manager and employees were very knowledgeable ,patient and honest. While my 9 yr old daughter and I were waiting for the diagnostic to be done , one of the employees noticed that the show on the television was in appropriate for her and asked my daughter if she would like to pick a movie to watch ,which I greatly appreciated . Once the diagnostic was done I was told what my vehicle needed and made an appointment for the weekend 10/14/2017. A few days later I was driving my car and heard a horrible noise coming form the vehicle , my dealership was closed so i called Monro and asked if I could bring the car in and have them look at because I need to travel over an hour away that evening with my daughter, the manager was very nice and told me to come on in. Once they looked at the car and I explained to them that I had just had a new transmission put in the car they explained to me that I shouldnt drive the car and that I needed to call Nissan and have them look the vehicle . I explained to them that I needed to travel that evening and that I was going to look into renting a vehicle , the manager was very thoughtful and called enterprise to see if he could assist in getting me the rate that Enterprise would give Monro customers . I was lucky to get the discount and one of the employees drove my daughter and I over to Enterprise . Once I rented car I went back to Monro and one of the employees drove my car to Nissan while I followed him, please understand that by the time I rented it was after hours for the employees at Monro but they were genuinley concerned for our saftey and more than happy to help my .daughter and I . Monro's customer service was ABOVE and BEYOND . I worked for AAA FOR 3 years and I truly understand what it takes to provide GREAT CUSTOMER SERVICE and that is what the manager and his employees at Monoro Muffler/ Brakes did . I will HIGHLY RECOMMEND THEM !!!
    TANYA - October 2017
  • 3 P.M.appointment, but the staff was just having lunch! Once they took car in, very efficient. Mechanic explained work needed thoroughly.
    Leonard - October 2017
  • Great experience with all attedants.
    Robinson - October 2017
  • The guys were so nice and they did a super fast job! I was in and out in around 20 min! So happy!
    Jeep - October 2017
  • Went for an oil change and was told that my left front wheel bearing might need replacement cause of rattling sound. So at first disappointed that a simple oil change could turn into a substantial outlay of money. Thankfully, the mechanic did more testing and found that it was just the wheel itself that needed replacement. Honesty and trust in who you work with goes a long way!
    Marina - October 2017
  • I will never go to a Monro shop ever again!
    Rachel - October 2017
  • I went in for a basic oil change. A few weeks later, I noticed a weird smell and my check engine light went on. There was oil leaking all over my car because they forgot to screw the oil cap back on after the oil change. I had to replace a sensor on my car due to the fact this happened. Not only that, my whole engine could have blown and my car would've been shot. My car has not been running the same since. Have not been compensated for anything, just questioned.
    Erin - October 2017
  • Very professional
    Joseph - October 2017
  • Great service, two cars in tandem.
    Daniel - September 2017
  • Work was done properly and quickly - very happy with purchase.
    Bruce - September 2017
  • I have been trying to find a good service shop for my car and am happy to finally have found Jarvin at Monro Muffler in Vails Gate. He was beyond helpful and made sure to do everything he could for me and my car. I drive a lot for my job and needed new tires for my car. Jarvin called countless places trying to find the best tires at a reasonable price and eventually found them for me! He makes things happen no matter what! Honest, extremely knowledgeable and creates an awesome environment as you wait. Definitely have been recommending everyone to come here.
    Amy - September 2017
  • My battery died and they were very accommodating and replaced the battery right before they closed for the day.
    Joan - September 2017
  • Jarvis is the man- mechanic Joe us fantastic!
    Chris - September 2017
  • Service is always perfect and on point
    Jorge - September 2017
  • No waiting when your make an appointment, quality service at fair prices, that's why I am a repeat customer.
    Frank - September 2017
  • My car had a big problem and they were willing to fix it while being busy. And they inspected tire and the day, tire problem showed up and he stated that they will exchange the tire.
    sihyung - September 2017
  • These guys have my complete confidence ,and they are also pleasant.
    Steve - August 2017
  • Speedy scheduling, speedy service.
    John - August 2017
  • Did a good and quick job
    Robert - August 2017
  • Robert Conklin helped me at the counter and he was very helpful. He quotes 30-40 mins on an oils change and was going to leave but convinced me to stay that they would try to get it done quicker. I was out if there in 30 mins. Great service would return for sure.
    Rose - August 2017
    JOEL - August 2017
  • When I first went to Monro, I went for the cheap price of 14.99 for an oil change. Little did I know they would throw in a FREE tire rotation for 2 of my tires! The staff is friendly and always looking to help. Will be returning soon.
    Julian - August 2017
  • Staff were very friendly and finished my vehicle in great time. I would recommend this location to my friends
    Darlene - July 2017
  • They did a great job giving me a oil change and other services needed for my car.
    Cierra - July 2017
  • They're a little expensive but the service was great nice and friendly staff
    Kenyata - July 2017
  • The mechanic that worked on my car was super funny, and very informative about information that I needed to know!
    Alyssa - July 2017
  • They completed the work, however did not adjust the tire pressure after the rotation to match the vehicle specs. Had to return to request adjustment, then adjustment was not done accurately. Had to adjust tire pressure myself later.
    Brian - July 2017
  • I made an appointment for Monday 1130AM and dropped off my vehicle Sunday 9AM in a hope that the job will be completed in a timely fashion. However, upon returning Monday at 5PM my car was still not being worked on. When inquired from the manager Jarvin what's going on with my vehicle, he was highly unprofessional in explaining it and attempted to have employee Alejandro do the work . Alejandro started to yell and curse at Jarvin and caused annoyance for customers waiting in the waiting room. The car was completed at 7 PM that was 8 hours after the appointment time just to change tires. Highly unprofessional.
    Muhammad - July 2017
  • Serviced right away, no waiting (I had an appt). I bring my car here on a regular basis for oil changes. This time for state inspection. Always get excellent service.
    Felicia - July 2017
  • Staff was very honest and knowledgable.
    Linda - June 2017
  • Considering how busy the guys were,they got my car done no matter what. Great job, nobody complained or griped how busy they were. This is the only shop I bring my cars to.
    Steve - June 2017
  • I went into the monro shop and they seen me quickly even thought I didn't have an appointment . They were quick and efficient .
    Samantha - June 2017
  • I was the first time customer and needed new breaks for my Honda Pilot . I showed up without an appointment and wasn't sure if breaks would be able to get fixed on the same day. Store manager Jarvin was highly professional and knowledgeable. He not only explained issues with my breaks but also fixed the problem in a very expeditious manner. I would highly recommend this place to all friends.
    Muhammad - June 2017
  • Very honest and personable employees.They showed me the problem and explained what needed to be done.I will certainly return for all my car needs from now on!!
    C. - June 2017
  • (3) cars all needing inspections/ oil changes and some minor work. All done promptly and on schedule. I reallly appreciated that when I called for my first appointment, for the following day,I was told that they were totally booked, but rather than squeeze me in and say they could do it they recommended I schedule for another day when they could definetly do the work. I appreciated that they recognised that my time was valuable.
    Pat - June 2017
  • Awesome service. They fixed my car the day I needed it fixed, and gave me a heads up about what else needed to be done to the car. No pressure to do it right then also. I'll be back!
    Krystle - June 2017
  • Ive been going here for service for at least the last 10 years. I went in for an oil change and inspection, dropping my car off, so the staff never realized who's vehicle it was. I was told by the service writer I was in dire need of brakes. My car, only having 31,000 miles, was nowhere near mileage wise needy, so I was suspicious. I was quoted a price of approximately 400.00, to replace brakes that I didn't need. I brought my car to one of my mechanics at work, who is also a DOT inspector, and had him look at and change if needed, my brakes. Upon him looking, and showing me with his brake 'guage' told me there was no way in h*** I needed brakes. Ive sat in your waiting room for years waiting for service on my vehicles. Ive listened to your service people come into the waiting room and try to sell parts and service to unsuspecting customers. I would get ticked off, but like a ja***ss, would come back again the next time. When the writer called me on the phone, and said I needed brakes, he didn't recognize me. When I came in to get my car, the first thing he said was, 'oh, I didnt know that was you'. I can only think that if he had known, he would have been able to play his game with someone else, and I would continue to be a j****ss and bring my cars there for service.
    N/A - June 2017
  • Very friendly and convenient. I had came in with a coupon and found out I couldn't use it but they were able to discount my total so that it wouldn't be too expensive.
    K - May 2017
  • very good
    Kirk - May 2017
  • helpful people
    Glenn - May 2017
  • I received a coupon in the mail for both my inspection and oil change. Although they didn't take me art appointed time, the wait was short and the coupon savings were well worth it.
    Lorraine - May 2017
  • Very professional, efficient with time and friendly
    Heather - May 2017
  • Oil change and tire rotation were done in a timely manner with quality.
    Timmy - May 2017
  • Despite being down a man, they got me out in a timely fashion
    Wynn - May 2017
  • I came to Monro to get my squeaky brakes done. They told me it wasn't my brakes and that it was my wheel bearing so I paid almost $400 to get it done and left with the squeak still there, as loud as ever. I told the manager and he told me to get my brakes done "that might solve the problem". I want the squeak fixed for free or I'm never going to any monro again.
    Gabrielle - May 2017
  • I made an appointment online. I didn't even get an email confirmation for it until two days after I had this horrible experience. First mistake: why would the site let me make an appointment if it was too short notice? They ended up not having the tires I ordered for installation. Did they tell me that when I arrived? No. They put my car on the lift and I watched it sit there for two hours with no one working on it. Just trying to get my winter tires off. After two hours I ask what's going on and they inform me that they don't even HAVE the tires. Second mistake: tell me that when I arrive, not when I've wasted half my day. I immediately took my car and left with no service and will NEVER go to a Monro Muffler again.
    Emily - May 2017
  • Very nice, professional and quick service
    Suzanne - April 2017
  • I am a repeat customer. They don't push parts or services you don't need. I have had many vehicles serviced there for many years.
    Craig - April 2017
  • New car inspection
    Leonard - April 2017
  • The new manager is very through and very customer service oriented. He is an asset to your company.
    Francis - April 2017
  • I don't have any
    Irwin - April 2017
  • The manager wS courteous and helpful
    Jacob - April 2017
    Donald - April 2017
  • Efficient, thorough service.
    DANIEL - April 2017
  • Oil change was fine, however, waiting 2 1/2 hours with an appt. was a bit excessive.
    Dorene - March 2017
  • Brakes on my care we're making a noise. The Manager was very friendly, helpful and honest about what had to be done. Job was completed in a timely manor.
    Carol - March 2017
  • I love this place - wonderful service and friendly people who know what they are doing. I feel comfortable coming here and that is a very good thing when you are a woman. I do not feel they are taking advantage of me and they explain everything they find and are doing. Just a 10 star place.
    Michael - March 2017
  • Oil change was quick and easy!
    Jane - March 2017
  • I appreciate that the staff answer all my questions, and they know my car.
    Maria - March 2017
  • The people where so very friendly and the work done was done speedy by your experts the manager was awesome
    Larry - March 2017
  • They made me feel like a welcomed customer. Super professional and knowledgeable! The waiting area was very clean with a nice TV so the customers can enjoy the wait however long or short.
    Leida - March 2017
  • Your team is amazing i felt like family something you dont find this days in max market companys, i love monroe mufflers.
    Mike - March 2017
  • Scheduled and executed
    William - March 2017
  • My car was serviced in a timely manner
    Samantha - March 2017
  • The staff and manager at this location are outstanding. They are constantly looking out for your best interests. Explain in simple language what needs to be done and the cost and are always sympathetic.
    Edward - March 2017
  • Terrible unfriendly cheating people I wouldn't rate it no stars
    Jason - March 2017
  • Ben was friendly and attentive. Job was done quickly and i was very satisfied with the whole experience.
    Tim - March 2017
  • Helpful a nd courteous
    Monique - March 2017
  • i've been coming here for quite a few years and always got great service, but... Jarvin and his techs have stepped it up even more !they get me in at short notice and have me out in no time. they take great care of my cars and of course my family ! i always look forward to seeing this great professional crew !
    steve - March 2017
  • The mechanics tell you exactly what is wrong, and fix it right the first time.
    Rodney - March 2017
  • Friendliness, professional, on time
    Ray - March 2017
  • I needed an oil change and then was told I needed new rotors and break pads. I LOVE that there are coupons that help out, yay to that!!
    Susan - March 2017
  • I needed an oil change and then was told I needed new rotors and break pads. I LOVE that there are coupons that help out, yay to that!!
    Susan - March 2017
  • Mechanics very friendly and efficent
    Victoria - February 2017
  • Oil change with coupon for $19.99 with other services included. Good deal. But even with an appointment, it took 2 hours for the job to be completed.
    Lorraine - February 2017
  • Did a good job and informed me of future prblem that can come up I'll have to take care orf
    Robert - February 2017
  • I have been using the Vails Gate Monroe Muffler for a number of years. I did leave to go to a competitor, needless to say I have come back.
    Keith - February 2017
  • Thank you for such good service
    Chantal - February 2017
  • Did not buy product, use service only
    Chantale - January 2017
  • The%20crew%20at%20this%20Monro%20Muffler%2FBrake%20have%20excellent%20customer%20service%20skills.%20They%20are%20very%20friendly%20and%20honest.%20They%20get%20the%20job%20done%20correctly%20and%20in%20a%20timely%20manner.%20
    Dan - January 2017
  • They checked what I thought was a bad battery and told me that the battery was fine and that they just had to clean and tighten the terminals for a minimal charge. A less honest mechanic would have just told me I needed a battery in order to make more mo
    Stephen - July 2016
  • I received courteous and professional customer service. My car was inspected and had an oil change in a very timely manner. The new manager seems knowledgeable so I hope he stays at the Vails Gate location for a while. I will recommend this Monro to famil
    Michele - June 2016
  • The work was done in a reasonable amount of time while I waited and the job was done well.
    Lorraine - June 2016
  • I was impressed they called me to remind me about inspection expiration. Guys behind the desk friendly.
    Amy - June 2016
  • Inspection was done faster than I expected. I received a coupon in the mail which brought the cost down.
    Lorraine - May 2016
  • Quick service even though it was busy. In and out within 40 minutes!
    Megan - March 2016
  • They gave a pamphlet that showed the conditions of all my tires and brakes to show how good the condition was put of 10 points.
    Julie - September 2015
  • The desk manager is always professional and friendly. The staff is always efficient.
    Tonya - September 2015
  • Technician was very accommodating and did a good job for a reasonable price.
    William - September 2015
  • Nice young man who checked me in and out.
    Harry - September 2015
  • Great attitudes, great customer service.
    Christine - August 2015
  • George & his staff were very kind and friendly. They went beyond what I expected. They are a blessing. I have decided to service my vehicles with them from now on.
    Deborah - August 2015
  • I was told it would be 30 minutes before my car would be able to be taken in & it was only 5 minutes after that. My wait time was not even 15 minutes & the mechanics were all so pleasant.
    Rebecka - August 2015

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Choose Monro Muffler Brake - Because You Need to Trust Who's Working on Your Car!

Monro Muffler Brake can save you 50% over the dealer service department. Our scheduled maintenance and repair services also help protect your factory warranty. With more than 50 years of industry experience and 1,107 locations, Monro Muffler Brake is a choice you can trust in Vails Gate, New York.

Our Automotive Services Include:

  • Oil Changes
  • Brakes
  • Wheel Alignments & Balancing
  • Scheduled Maintenance
  • Tires
  • Tune-Up or Engine Service
  • And more!




Honoring Warranties for Over 50 Years!

891 Route 94 Vails Gate, NY 12584
Phone: (845) 565-9716
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Monro Muffler Brake
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