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Your Monro Location:

(315) 724-6735

225 N. Genesee Street
Utica, NY 13502

Change Location ( nearby)

Hours of Service:


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 6:00PM


8:00AM - 5:00PM

What People Are Saying:

  • I had my Infinity QX50 serviced here today and they had great customer service and took good care of me. Fast and friendly! I would definitely recommend to my friends and family! Thank you!
    Scott - March 2018
  • Tony the manager was very polite and helpful
    Tim - March 2018
  • I feel so secure & trust the group of mechanics completely at Monro -North Genesee St, Utica N.Y. they are so kind and do excellent work. I feel like they treat me like a family member and they always take good care of my car and me. Truly a fan of this great group of guys!
    J. - February 2018
  • The associates were knowledgeable and friendly.
    Paige - February 2018
  • happy with my new wipers
    Dolores - February 2018
  • Everything I go there they always treat us fairly and do a great job.
    Heather - January 2018
  • Have always been taken care of in a timely professional manner at this location
    Michael - January 2018
  • Snow tires needed for winter driving. Mechanics and manager very helpful in assisting me in setting tire pressure and also wrapped my all season tires for me to transport home!
    Donna - January 2018
  • Great service!!!
    Rebecca - December 2017
  • Tony & his team at Utica Monroe always take such good care of my vehicle! I was terrified to drive my SUV in the bad weather and I brought it to them with very short notice. They did a great job as usual and my car handles like a beast in the snow now! I'm so relieved! Big big thanks to Tony & his guys!! I don't take my car anywhere else!!
    Amanda - December 2017
  • Very nice. Easy to talk to and understand
    Deborah - December 2017
  • Went to the monro in north Utica , great manager and workers. Even thou they were very busy,they put 4 new tires on my car which are great and so was the price. There were people waiting in there that I new and haven’t seen in years since high school. Had a very good experience and a lot of laughs with my old friends. Thank you
    Linda - December 2017
  • Snow tires put on
    Jennifer - December 2017
  • Oil change
    Jennifer - December 2017
  • I got an oil change and a NYS inspection and both were on special!
    Barbara - December 2017
  • I had my brakes done last year because they were bad. I was told that everything was replaced and "all good". I recently took my car in for an inspection to find out that my front pads and rotors were bad. How could that be. Now I have to come up with another $300.
    Shane - December 2017
  • I am glad you found out about the gas tank that it was becoming unsafe. We checked it out got it fixed for now but that car is just rotting out with age. The steering was not leaking fluid that was because my husband spilled radiator fluid on the motor. The stuff with the wheels their fine the car stears fine. The only complaint I have is that day yes you checked the car over and more or less condemned it but still had that guy change the oil on are car for a car that you said was unfixabe. That's not good business to do to anyone So think about that next time ok. You diid give us names of places to find a better car and we are thankful for that. The car was fixable gas tank was problem but the car is getting their so we will be replacing it more than likely in the spring.
    Robert - November 2017
  • The service I received at the North Utica branch is excellent. The workers are courteous and very helpful.
    Shervin - November 2017
  • Got my oil changed. Rob was super fast and professional!
    Clorinda - November 2017
  • Tony and the guys are always pleasant & helpful.
    Linda - November 2017
  • The personnel were very polite and helpful. I feel my inspection results were accurate
    Mary - November 2017
  • The service was great, I asked for a rotation along with my oil change and the technician showed me that my back tires were already feathering, and suggested I keep them where they were. I am very happy with everything.
    David - October 2017
  • I've been coming to this Monroe location for several years now, and I am always impressed! Friendly staff, wonderful service, great, reasonable prices!
    Erin - October 2017
  • Always a wonderful experience whereen I come here! The guys always take great care of me!
    Erika - October 2017
  • Effection place.
    Walter - October 2017
  • Staff answered my questions and let me know about an issue with my car.
    Kathy - September 2017
  • They have serviced or vehicles on several occasions. Ther prices are competitive and the service is excellent.
    Mike - September 2017
  • Totally worth the money/
    John - September 2017
  • Tony and his staff were wonderful from start to finish!
    MIKE - September 2017
  • We had all 4 of our vehicles to take in for their annual NY State Safety Inspections. We know we can always count on great service and knowledge from Tony and his staff at our local Monro shop.
    Dan - September 2017
  • Nicely done and fast.
    Errol - September 2017
  • The service and the job done was satisfactory
    Shervin - September 2017
  • Been going to Monroe for years now and was always very pleased with the courteous personnel, the knowledgeable and superior work that they do. I will always recommend Monroe to my friends.
    Dolores - August 2017
  • I went in to get an oil change and an inspection. There was a new person working there that did the oil change. He did not fix the change oil light so it would go back off. He never did the inspection and I had no time to wait because I had a doctor's appointment. The manager explained that he was new and that he would let me come back in and do the inspection as soon as I could get it back into him. He was extremely apologetic. That made the whole mess bearable.
    Sharon - August 2017
  • Tony and his crew at the N. Utica, NY Monro location always treat us right. Their service is dependable, affordable, and they always explain the work to me. Once they even diagnosed a problem my dealership couldn't! Love those guys - I don't take my car anywhere else!!
    Ashley - August 2017
  • It's great to have a garage that I can count on !
    Sue - August 2017
  • went for inspection, the guys were able to get me in and out within 20 minutes. could not believe it
    Mike - August 2017
  • Very professional staff. I brought in the vehicle and they took it in at the appointment time. The manager even cleaned my window when it was done. This is the only garage I will go to.
    Anthony - August 2017
  • Fast cheap and easy
    Melanae - August 2017
  • Extra care.......
    Mike - July 2017
  • Brought my car to Midas initially. Was quoted $2500 and advised that I had to replace a good portion of my exhaust. Decided to get a second opinion and I brought it to you guys to find out there was a tiny crack in my flexpipe that was able to be welded. I ended up paying $80 and my car no longer sounds like a Mac truck. I am forever thanful. I was terribly stressed and Nick made it right. Thank God for him.
    Amy - July 2017
  • Fast friendly service
    Dave - July 2017
  • I always have great service when I goto this shop!
    Heather - June 2017
  • Very courteous service. The staff know me by name and always try to accommodate all my requests.
    Dennis - June 2017
  • Fast and efficient !!
    Shawn - June 2017
  • Thorough, friendly, knowledgeable., but most of , honest!
    Barbara - June 2017
  • I use the product to drive on
    William - May 2017
  • I value a dependable auto therefor I value the service it gets.. Monro helps my with reminders of oil change dates, manufactures recommended service dates and state inspection requirements. The prompt, courteous and thorough service I receive from Monro keeps my car in top shape.
    Thomas - May 2017
  • Everything was fine
    James - May 2017
  • The quality of Monro service begins long before we leave our car at Tony Magee's shop in Utica with receipt of reminder cards for schedule services such as oil change, tire checks, and state required inspections. This allows us to make a convenient appointment for service we can depend on year after year. The peace of mind also comes from the knowledge and courtesy of Tony's team. Keep up the good work, Thank you, Tom & Alice Connors
    Thomas - May 2017
  • I was kind of disappointed that they double booked me and told me I may have to wait a while I used the online service to make my appointment but they were able to get me right in and out and did a great job.
    Toni - May 2017
  • They do good work and they are flexible with your needs
    Richard - May 2017
  • Annual vehicle inspection was done on time and quickly
    Felicia - May 2017
  • On a recent Saturday, I had traveled from Syracuse to Utica for my nephew's college lacrosse game. The muffler on my 2007 Honda Fit broke as I arrived at the campus. I found your Utica location on my phone and called the shop. A wonderful employee (Tony) said to bring the car down and he would do his best to fix it that afternoon so I could get back home. Unfortunately Tony was unable to get a needed part (mid-pipe) until Monday but he removed the damaged parts, called a Monro shop in Syracuse near my home that has Sunday hours (Onondaga Blvd.) and faxed them his estimate with the parts list so they could be sure to have them on hand. Although it was a little loud on the ride back to Syracuse, I had the piece of mind that everything was taken care of so the repairs could be done the next day. Thanks so much to Tony and the staff at your N. Genesee St., Utica location for helping me out. Great experience and wonderful service.
    Mary - May 2017
  • I feel safer now
    Delores - May 2017
  • Reservation not needed and job was done thorough.
    Shane - April 2017
  • I did what Monroe Muffler told me to do to get my car like brand new again and it works great!
    Shane - April 2017
  • Excellent service
    Nelson - April 2017
  • I had my brake pads/rotors/ and calipers done. The staff was really nice about it and even offered to give me a ride bc it was going to take so long. Brakes are great glad I had them done bc I have to travel an hour once a week for my daughters chemo treatment. I always get my work done at the Monroe in north Genessee and I wouldn't go anywhere else.
    Amber - April 2017
  • Excellent service!!!
    Barbara - April 2017
  • Staff was pleasant to work with. Price was competitive and service competent.
    Mike - April 2017
  • Replacement of my left front wheel bearings was fast and efficient.
    Dennis - April 2017
  • I would definitely go there again. Tony tested my battery and found that I needed a new one and I have a new car so he advised me to call the dealership. He provided me with the print out I needed. The extra service given by Monroe with the oil change and the excellent customer service I received from Tony McGee will keep me coming back.
    Jill - April 2017
  • Monroe gets all my business for my car. Great Service, nice guys, on time, and call if any problems. They treat you like family. (Even if this time they did forget to shut the hood--oops. It can happen to all of us.)
    Debra - March 2017
  • Tony Magee and his team have serviced this vehicle for years and we rely on his knowledge to keep it in top shape. In this case providing new shocks and a pair of tires as well as an oil change. The ride feels much better and we have peace of mind with new tires. Tony goes beyond professional courtesy in providing service, he is more like a good neighbor and we respect his advice.
    Thomas - March 2017
  • I was waited on right away and my car was finished quickly! Very friendly employees. The mechanic even parked my car right out front and left it running for me so it would be warm when I got in since the weather was cold!
    Donna - March 2017
  • I was in and out in 25 minutes. All of the employees there are professional, courteous and friendly. Mike inspected my vehicle and went over everything me when he was finished.
    John - March 2017
  • Mechanics work on commission. I do not trust in the company, mechanics &managers who run the the stores. I have caught them lying more than once when evaluating my car. They are pushing sale to the edge and that is being corrupt on the consumer. I only use Monro for oil/fliter changes at $19.99. I would never get an estimate or have work done at MM&B!
    Steven - February 2017
  • Fast oil change and inspection. Excellent manager
    Eric - February 2017
  • Fast and friendly service.
    Chris - February 2017
  • I was happy that it only took them 30 minutes to complete oil change so I wasn't waiting forever.
    Heather - February 2017
  • I went to 2 separate locations for the same issue. First I went to the Yorkville NY location and asked them to check my exhaust (it had a bad smell) and get an estimate. They told me I had holes in it and have me a (not written, verbal only) estimate for it. Another location, North Utica NY, is closer to my home so I brought it there for the exhaust repair and a tire alignment. I told the man what I was told in Yorkville and after he looked he said there was no holes but the exhaust manifold was in bad shape and the original estimate I was given was wrong but he called the Yorkville location about their estimate. Since they didn't give me a written one they had no idea or answers. He also said the wheel bearings on the front were very loose almost to the point of falling off so he couldn't do a tire alignment. So due to what I had thought was a much larger problem I brought my car to my regular mechanic and he told (and showed) me the only issue I had at all was the donut gasket was gone and there was no problem with anything else or the wheel bearings. So essentially I went to 2 locations, was told 2 different things, and neither of them were true. Safe to say I will not be returning.
    Anna - February 2017
  • This was my first time at Monro Tire and my experience was great thank you to Zachary Atkinson at Shop# 7001455. Zach was extremely helpful and professional and really seemed to care about the customers. I will be back for future services based on the pleasant experience I had today.
    Kristin - February 2017
  • Good service, great staff, pleasant to speak to
    Rich - February 2017
  • The manager was excellent in his communication and handling of my vehicle.
    Eric - May 2016

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Monro Muffler Brake can save you 50% over the dealer service department. Our scheduled maintenance and repair services also help protect your factory warranty. With more than 50 years of industry experience and 1,107 locations, Monro Muffler Brake is a choice you can trust in Utica, New York.

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225 N. Genesee Street Utica, NY 13502
Phone: (315) 724-6735
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Monro Muffler Brake
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