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Your Monro Location:

(315) 359-4444

3464 West Genesee Street
Syracuse, NY 13219

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

7:30AM - 7:00PM

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

9:00AM - 5:00PM

What People Are Saying:

  • the tire is fine
    Kevin - March 2018
  • Very professional
    Gregory - February 2018
  • Quick and did a great job
    Carissa - February 2018
  • price was right and the service excellent
    Amy - February 2018
  • We get such great service from the guys at our local Monro Muffler. Love taking our cars there!
    Erin - February 2018
  • I never have a bad experience at this location. I go to them for everything from vehicle inspections to breaks and wouldn’t trust anyone else with my car.
    Dannielle - February 2018
  • staff is always friendly & knowledgeable. service is done well and car is always left clean.
    susan - January 2018
  • It is always a pleasant experience and quick service. They understand I need my truck for work and move to get me out efficiently based on what I need done. Quality service!!
    Jacob - January 2018
  • Excellent friendly service. Location is perfect because I can leave my car and go across the parking lot into Aspen fitness and give my body a workout at the same time.
    Selma - January 2018
  • I love the location -- I can go into Aspen Fitness and get a body workout while my car is being worked on. (the two businesses share the same parking lot). But most of all I like the positive attitude of Tom Andrew, the Store Manager. I appreciate his honesty and I never feel like I am being sold something that I don't need. I have complete faith that I am being treated fairly and that is very important. In addition to that think I get a good value for the price.
    Selma - January 2018
  • Only needed an oil change. The guys at this location are the best. Tommy and Terry take care of all my auto needs. Long time customer.
    David - January 2018
  • Everyone at the Fairmount/Syracuse 13219 location is always very helpful, knowledgeable, and friendly. I received expert advice, and fast service. I dropped my vehicle off to have the brakes assessed, and an estimate if necessary. I heard back within the hour and had an estimate. I was given the option to leave it while repair work was done, and accepted the offer. I was able to pick up that same afternoon with everything completed.
    Eric - January 2018
  • Never any issues run it on all my vehicles. my only complaint is if you don’t request and or watch them rotate your tires they wont do it.
    Harold - December 2017
  • Everyone was helpful and my car was done in a timely manner.
    Christina - December 2017
  • Fast, friendly, and efficient service!
    Jessica - December 2017
  • State inspection and oil change completed in less time than promised.
    Paul - December 2017
  • Nice people, prompt, reasonable prices, good work
    Karen - December 2017
  • The store did a great job, delivering on their promise to have my snow tires changed over within an hour. Very pleased.
    Laurie - December 2017
  • The product that was installed works just they way it should.
    JimDiamond - December 2017
  • Staff were very efficient.
    Douglas - December 2017
  • Only drawback is the drop off and wait time but worth the savings
    Scott - December 2017
  • No Problems - I Plan To Continue To Have My Oil Changes Here
    Skip - December 2017
  • I ordered 4 tires the week before my appointment o Black Friday. I got a good deal on the tires and was in and out in 1/2 hour. They guys here are great. I have been coming here for everything for 3 years and wish I had found them sooner. Great friendly service everytime I go there.
    James - November 2017
  • They have good prices for stuff like oil changes and other minor services.
    Erick - November 2017
  • I had my car inspected at Monro a few months ago and i was so happy with the customer service that Monro was my first choice to have my oil change done.
    Selma - November 2017
  • Terry and crew are the best! Always accommodating, helpful and informative.... no question goes unanswered.
    Elizabeth - November 2017
  • The weather cause my new windsheild wiper to break off again I just had a new one put on the day before. I took my car over to my monroe and they put another one on the shot. I really appreciated it so very much !
    LYNDA - November 2017
  • Always get good service at this location.
    Dave - November 2017
  • Quick & reliable service. Always friendly staff.
    Carrie - November 2017
  • The service was fast, accurate, and well priced. The staff is always polite, funny, and explain everything they are doing. Can't ask for anything more.
    Dan - November 2017
  • Keep our cars well maintained without a lot of inconvenience.
    Marty - October 2017
  • Took my vehicle in without an appointment. It was ready for me within a few hours. Courteous phone call and excellent service at the store.
    Brendan - October 2017
  • Always happy with the Monro Crew!!!
    Len - October 2017
  • Oil Change and rotation - been doing business for years - always courtesy and prompt service
    Robert - October 2017
  • Outstanding service. Phenomenal people. They take pride in providing the best customer service around!
    Tom - October 2017
  • We have been customers of Monroe Auto Service for almost 40 years. We know this because we remember Service Manager Tom Andrews from the original location in the Camillus Plaza during the 1980's. He was then and still is now a Service Manager you can trust. His partner Terry is also an exceptional talent always diagnosing my vehicle problems correctly. Over the years both Tom and Tim have always taken care of our needs without any hassles. How many people can say that about automobile repair shops? These guys have excellent mechanics backing up there words with professional and quality workmanship. Susan and I are happy to be customers.
    Jack - October 2017
  • Came in for an inspection! Simple but great job
    Evan - October 2017
  • I always call this store because they get me in and do the service I need at a good price.
    Kyle - October 2017
  • Great service and quick state inspection.
    Jessica - September 2017
  • The product recommended was great, the service was even better. The Monro location is great! Friendly staff, and explain the product and procedure very well. Service was exceptional, they go above and beyond!
    Eric - September 2017
  • very quick service
    Jean - September 2017
  • I went to Monro for an oil change and they did a great job! I didn’t have an appointment, dropped it off at 10 am and they called me by 130 pm to tell me it was Done! They even told me that I’d need muffler work in the future but didn’t hound me to get it done that day.
    Nikki - September 2017
  • They automatically applied the coupons to the services without me even asking! The only reason I give it 4 stars instead of 5 is that I wished they had given me a call when my car was finished.
    Angela - September 2017
  • Good service, good people.
    Melissa - August 2017
  • Everyone here is always so helpful and friendly. Tim couldn't be more accommodating!!!!
    Lori - August 2017
  • The team at this Monroe know the business and do not pressure you and give you false information like the Dewitt NY store. They take the time to show what is wrong and how they go about the repairs and cost.
    Tom - August 2017
  • I trust them to do what's right.
    Lori - August 2017
  • Oil change, top off fluids, rotate tires, check and add air
    Cynthia - August 2017
  • I hadn't my car inspected and it was quick and easy! Great service??
    Tammy - August 2017
  • The service is always great at this location. But they went above and beyond this time to resolve a warning indicator I had arise.
    Mark - August 2017
  • Always go here for my oil change and to find out what is wrong with me car.
    Patrick - July 2017
  • Tim has always been able to find out the issue I'm having with my car. I explain it to him and he and his crew figure it out. I always get a call from Tim stating what they have found and the price it will be to fix it. It is always done the same day I drop my car off. Very professional and very nice.
    Meghan - July 2017
  • Called at 7:30am for a state inspection and an oil change and I had my car done by 11. This is the reason why I keep coming back to my local Monro Muffler.
    Jeff - July 2017
  • I had to make a drive to Rochester last minute and decided to get an oil change. They got me to fit last minute and did it promptly! I will definitely come back when I need work.
    Will - July 2017
  • They are always flexible and courteous. Love dealing with Tim and everyone else at the Fairmount shop.
    Art - July 2017
  • Agreed upon pricing was not what was given to me when finalized. It was more than I agreed to. I felt like the advisor tried to smooth talk me into not noticing. They also marked up my wheel with their machine. It was a simple tire swap. I didn't really see the need to complain about the pricing. I probably overpaid about $40 or 10%. I don't think there is much that can be done about the wheel. I am just disappointed in the outcome especially since I have sent my work trucks there to be serviced. I learned my lesson and will take my business elsewhere in the future. Nice people, just not capable in delivering the service that I feel to be great.
    Bill - July 2017
  • The guys are always courteous and willing to help solve your car issues.
    Tony - July 2017
  • My inspection was due in a fee days and they got me right in! I will definitely use them in the future.
    Nicole - July 2017
  • I stopped into Monroe Muffler to have my NY state inspection done. I made an appointment early on in the week and when I arrived they brought my car right in. I've made appointments at other businesses and they would wait to the end of the day to get to it even though I would make an appointment. It was a refreshing change. The service was quick and the crew was friendly. I will use definitely be using this location in the future again.
    Chris - July 2017
  • service was excellent staff was helpful and polite
    Ken - July 2017
  • The team here was beyond nice and helpful. We just moved to NY and they put on my new plates. I would go back here every time.
    Meghann - July 2017
  • Was told that brakes would not pass inspection. In reality they did need attention but not to the point where they would not pass. Cost nearly $400 and I honestly do not notice a difference
    Sue - June 2017
  • Scheduled Maintenance
    Skip - June 2017
  • I always get my oil change at Monroe in fairmount, ny. I pretty much use this store for everything on my car. Thank you
    Karen - June 2017
  • friendly staff
    Emily - June 2017
  • I have gone to Monro for several years. They have always done a great job. Tires, brakes, oil changes and inspections. Always very friendly and professional. They get the job done quickly. Wouldn't change a thing!
    Judy - June 2017
  • Fast service, polite people
    Crystal - June 2017
  • Tom,Terry and crew always take care of all the cars I bring in.
    Bill - June 2017
  • The employees are friendly an honest. I feel comfortable knowing i won't be taken for unnecessary work on my vehicle.
    James - June 2017
  • Awesome service! Great price and really good people!
    Billy - May 2017
  • Never Any Problems
    Skip - May 2017
  • As always, outstanding service
    Larry - May 2017
  • The customer service always exceeds my expectations...hard to come by these days. Pricing and information on what my car needs is always fair. Attempted to go somewhere else for a price check and was very disappointed...they were rude, higher priced for same job wanted to do more work than necessary AND charged me $24 just to look at my car!!
    Brooke - May 2017
  • Very friendly and efficient for my oil change
    Lisa - May 2017
  • Great job in a neat and timely manor.
    Jim - May 2017
  • We have been going to Monroe for 17 years and love it! They are honest and accommodating!
    M. - May 2017
  • I am extremely satisfied with my service. The staff are wonderful and the work is done in a timely manner. I would not hesitate to do business with Monro for my future needs. Thank you once again to Tim and all the very helpful staff at Monro :)
    Amy - April 2017
  • Always quick and do a great job.
    Brent - April 2017
  • Prompt service. Tim and Tom and Terry are all trusted profs.
    Robert - April 2017
  • Always fast service and very friendly. Easy to make the appointment and tech finds discounts for my services requested.
    Kate - April 2017
  • They were very rude.
    Avery - April 2017
  • I have never had a problwm and it's easy to make appointments online and the reminders are helpful.
    Loraine - April 2017
  • Made appointment and car was taken in and serviced at the agreed time.
    Robert - April 2017
  • I have been going to this Munro Muffler since I moved here in 1995. They are the most honest and up front service reps around. I was able to save almost $400 by using them over my local Chrysler dealer when it came to replacing my brakes. They always will have some kind of deal/discount for you whether its is for tires or oil change etc.
    Jeff - April 2017
  • The gentlemen who looked at my car and recommended the necessary service were polite, professional and efficient.
    Jean - April 2017
  • I've gone to this particular Monro for quite a while, and for good reason. Every time I go there, I have a great experience, even when they are busy it's worth the wait.
    Matthew - April 2017
  • Have gone to this location for a number of years and have always received prompt, courteous service and they have taken care of my vehicles' needs without any high pressured sales.
    Jeff - March 2017
  • Always get the best service. Do not try to sell you more that what you need. Awesome service and they are always available.
    Billy - March 2017
  • Finished quickly with my oil changed get that I did not have an appointment for. Everyone there is very nice. They did not put the caps back on my tires though and I think they scratched the hood of my car.
    Shaina - March 2017
  • Great, friendly staff who take care of my car well and in a timely manner. They even collaborated with my dad (who lives out-of-state) to surprise me with snow tires! Great, trustworthy people.
    Rebecca - March 2017
  • Always receive great service.
    Lori - March 2017
  • tom terry and tim always look out for my best interests and safety when it comes down to the work that needs to be done on my 08 cobalt.
    garey - March 2017
  • the kelly tires i got are great for the tough syracuse winters we have and also are so quite compared to the tires i had .
    garey - March 2017
  • Very rude and condescending over a Ny state inspection
    Don't - March 2017
  • Always great service.
    Cindy - March 2017
  • I had a lot wrong with my car, they gave me every discount they could possibly give me. One of the guys Even came in when it was their vacation day! They have a life time customer in me! Thank you from the bottom of my heart!
    Laura - March 2017
  • Prompt service at my scheduled appointment
    Darlene - March 2017
  • Scheduled an oil change. Service was on time and done quickly.
    Michael - March 2017
  • I've been coming here to have my vehicle serviced for a few years now. I come back because of the great service but most importantly the customer service. Tim is great!
    Hayrim - March 2017
  • I have been going here for years and have never had nothing but good experiences
    Janet - March 2017
  • Excellent service
    Jean - March 2017
  • Would recommend Monro to anyone. Won't go anywhere else>
    Mark - March 2017
  • Whether I have to wait for my car (don't have another ride) or can leave it, services are completed in a timely manner and I've never had any issues with the services performed.
    Laura - March 2017
  • The two gentlemen who I interacted with were terrific.
    Jean - March 2017
  • I trust these guys to do what is best for me and my car. Always courteous and helpful. Repairs are done right the first time.
    Lori - February 2017
  • I was directed towards the products that are necessary for me to continue to run my business without any headaches of vehicle issues. As well as last through everything I will put my truck through. The team at monro continues to do an excellent job in vehicle service but also customer service.
    Jacob - February 2017
  • I called to drop off my car for service was greeted with yes for an answer. When it was finished I got a call to come get it and was given a coupon even though I did not present one.
    Brian - February 2017
  • They got me right in and out , great job !
    Albert - February 2017
  • Routine oil change transaction as expected
    Terry - February 2017
  • Very kind and genuinely helpful people, always a pleasure to deal with the folks in this shop
    Dannielle - February 2017
  • Service is fast and great !!
    Kelly - February 2017
  • Tires were provided for a fair price and installed same dar
    Bill - February 2017
  • Did an oil change, they were friendly and very quick
    Lahela - February 2017
  • I TRUST THE PARTS MONROE USES FOR THE REPAIRS
    garey - January 2017
  • We always get excellent, timely, and honest service
    Kelle - January 2017
  • I have never had a bad experience at the Monro on West Genesee St., Syracuse. They are always very courteous and very accommodating. It is a pleasure going there.
    Cheryl - July 2016
  • They were very friendly and got me in a couple minutes before my scheduled appointment time. They told me it would take 45 minutes but had it done in 30!! They were all friendly and welcoming. I will definitely be coming back.
    Julie - June 2016
  • The entire staff is extremely helpful. They always make sure I am completely satisfied, going above and beyond my highest expectations.
    Larry - June 2016
  • Everyone at the shop is very friendly and they always answer any questions you have professionally. They are always willing to explain the work that needs to be done. I enjoy bringing my vehicles here.
    Ray - June 2016
  • Both times I was at your business. I was greeted kindly, my vehicle was taken in either in time or before. The service was great, and the cost was very reasonable.
    William - September 2015

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Monro
3464 West Genesee Street Syracuse, NY 13219
Phone: (315) 359-4444
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