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Your Monro Location:

(585) 466-8084

965 Jefferson Road
Rochester, NY 14623

Change Location ( nearby)

Hours of Service:


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 6:00PM


9:00AM - 5:00PM

What People Are Saying:

  • I've been bringing my cars to the Jefferson Road Monro Muffler for over 10 years. Their work has always been of a high integrity. And I'm grateful for their consistently personalized and honest customer service. I would give them a first rate recommendation.
    Charles - March 2018
  • Had my check engine light and service traction system light on. Called on Wednesday had an appointment for Friday, it was quick and painless for a cost less than what I would expect other places. The customer service was polite and they informed me of what needed to be done before they did anything. I liked that they did not try to push any other services or parts on to me that I did not need or could afford at the time. I will be doing return business with this store.
    Ron - March 2018
  • From oil changes to mechanical work to tires I have done business with the Jefferson Road store for 15+ years. Friendly, accommodating, HONEST. Gordy, Nelson, and the crew have always gone out of their way. A pleasure to do business with.
    Dave - March 2018
  • I came in and asked for exactly what I wanted and they didn’t give me what I wanted (oil change). I asked for the $14.99 oil change and my total came to $60. I was not happy.
    Lindsay - February 2018
  • The guys are always accommodating and competent.
    Mike - February 2018
  • service was great efficient.
    cecil - February 2018
  • My friend had a great experience here and recommended me to come and check it out. I loved the service! I got all four tires replaced and wheel aligned with reasonable price! It's been only 2 days since the service, but so far so good! I'll definitely come back.
    Anna - February 2018
  • Fast and inexpensive. They can do this service with no issue.
    Stacey - January 2018
  • Gordon has been polite and cheerful every time . The serve guys get right to the job and I have been pleased
    Lynn - January 2018
  • Managers Gordon and Nelson are knowledgeable, accommodating, honest and a pleasure to deal with. The Jefferson Road shop is an excellent store. I have been going here for many years because I believe they value my business, their team does quality work and the pricing is competitive.
    Peter - January 2018
  • My oil change was done efficiently and the customer service was well worth the visit.
    Richard - January 2018
  • The folks at Monro were great at diagnosing the problem and they fixed it in a reasonable amount of time. I trusted their opinion on the issues. The value for the work was good.
    Murph - January 2018
  • This is my go to place when I have a problem... I always go here to see what is wrong with my car. I am always greeted by Nelson. Nelson and his team give me honest solutions to my cars. I have been with them for over 8 years. Cant say enough about the service!!
    Pamela - January 2018
  • Quick quality service. Great employees.
    Steve - January 2018
  • The service was great, and the employees were very professional and helpful.
    Ethan - January 2018
  • Fast and friendly service
    Yen - January 2018
  • I have been bringing my cars here for years. They are always so nice, knowledgeable, and super friendly. I never feel like they are trying to get one over on me. I do not go anywhere else for my cars!
    Dawn - January 2018
  • I was very impressed with the customer service at this Monro. It was great that they were able to fit me in right near the end of the day and help me out with my directional, because using arm signals in a 20 degree below zero windchill is no fun.
    Barb - January 2018
  • I want to rate this experience low so I can be sure you see it! I already called in my complaint. 1/4/18. Gordon Beck was great. Don Lacomba was incredibly LAZY and then RUDE! I was shaking mad! I would prefer a phone call if you’d like me to repeat this experience. It is on file. I would love to talk to a person. 585-750-7688. After 4pm. It can’t quite be written with the detail that I can say. Not enough characters. I am surprised I was even sent this survey. This guy should be disciplined or fired.
    Michelle - January 2018
  • They had me in and out in a good amount of time. Not super fast but that's because they had other people they were servicing.
    Bill - January 2018
  • thank you for the speedy and solid winter servicing for my Subaru! the car runs like a dream again!
    Sarah - January 2018
  • i always use Monroe because the service is very good. I took my van for a oil change and Inspection, the people is very responsible and competent.
    KARLA - December 2017
  • New tire. Quick painless, good value.
    Steve - December 2017
  • Needed headlight replaced. Called. Appointment scheduled to be within a couple hours of my call. Took it in and was done in about 1/2hr.
    Bruce - December 2017
  • Great customer service and quality peformance
    Seana - November 2017
  • The service was great and the oil change was exactly as I expected.
    Joshua - November 2017
  • It was a good oil change
    Brett - November 2017
  • I waited a long time for them to finish
    Jill - November 2017
  • Accommodating schedule, excellent service.
    Andrew - November 2017
  • Great service!
    Joe - November 2017
  • Convenient, fast, knowledgeable, friendly, and they never ever take advantage or try to tell you that you need something you don’t.
    Miranda - October 2017
  • Making the appointment was easy and quick. They were able to have one for me that day. I arrived early and they were ready! It didn't take long at all and they honored a coupon, saving me $23! Fast, friendly, and reliable. Even suggested I come back to have my lug nuts retorted due to my alloy wheels. Never heard that before.
    Bonnie - October 2017
  • My brakes are now working like new. I was kept updated throughout the entire experience, and everything was fixed in a timely manner. The mechanic was very friendly. He gave me recommendations on other issues I should get checked out, but didn't make me feel pressured.
    Shannon - October 2017
  • Set up an appointment via the website because I'm out of town and was going to be visiting Rochester for the weekend. They called me back and accommodated me in a time slot despite it being the last day of the month with people rushing on inspections. Set up a time and was done in a quick and efficient manner.
    Usama - October 2017
  • Bought new tires from Tire Rack, had them installed at Monro and needed to have them re balanced as they were not balanced properly the first time
    John - September 2017
  • I can count on Monro Muffler, specifically Gordon and Nelson to always take good care of me.
    Sandra - September 2017
  • I had an alignment
    Steve - September 2017
  • I own 3 cars. All are maintained thru Monroe Muffler
    Guy - September 2017
  • Good place to fix your car
    Mike - September 2017
  • The manager, Gordy and his assistant Nelson, have always treated me very professionally and with the highest respect.
    Salvatore - September 2017
  • My brakes are incredible no more metal on metal! The Jefferson Rd store got me in last minute on a Sunday! I am so thankful because I drive to college everyday & its a 45 minute drive. I needed them done very badly & they were fast and efficient! The gentleman at the front desk was very polite. I now feel safe in my own care again. Also, they did my oil change while I was there as well. ThankYou for your great service.
    Hannah - September 2017
  • Nelson is always thorough in explaining everything and helping me out. a true asset to Monro
    John - September 2017
  • Excellent service, great customer service, and excellent prices!
    Sean - September 2017
  • I was very happy with my experience. Reasonable prices for quick service. They made recommendations base de on a potential safety issue to help me out
    Pat - September 2017
  • Routine service and maintenance/repairs
    Barb - September 2017
  • Everyone was very helpful and nice. I was able to ask any question I had and they answered it. I'm going back this Friday to get something fix on my car. If I need anything done in the future I'll definitely come here again.
    Stefanie - September 2017
  • Easy to make appointment. Got in and out in a timely manner, was able to use coupon very reasonably priced
    Molly - September 2017
  • Made an appointment for a NYS inspection. Arrived at 1:00, the time of the appointment, and the car was inspected right then - no waiting. I was told to expect it to be about an hour, but it was finished within 45 minutes. The gentleman at the counter was very professional and courteous.
    Eileen - September 2017
  • Everyone was super nice and it was speedy! I had an inspection done and it didn't take long. Every time I take my car to get inspected by someone else they tell me thousands of things that are wrong that ends up costing me hundreds of dollars. This is the one time that nothing was wrong with my car and it was perfect. Going in as a girl they know that you will believe anything they tell you, but they were honest and nice about everything.
    Alysha - September 2017
  • They got me in and out as scheduled
    Tom - September 2017
  • They checked everything -anything I mentioned even if I wasn't sure if they specifically did that service they at least wanted to identify any potential. Turns out an oil change turned into a new tire for VERY VERY good reason, a correction of a previous alignment and even provided discounts for other parts of the visit like a rotation, filter etc. I was shocked by what they found- but they saved me BIG for the future!!! Plus everyone was a professional WITH a personality so everything was great all the way around!!
    Kaelin - August 2017
  • Oil changes are great value. Could use higher trained mechanics.
    Irene - August 2017
  • They got me in and out quick for my state inspection with no issues
    Amanda - August 2017
  • In for a flat tire repair and saved 17 bananas with my coupon. Excellent service too.
    Fred - August 2017
  • Thought the customer service was great and it was done in a timely manner.
    Amanda - August 2017
  • Service was great - I would have expected to get the offer for the CC for the discounts up front other than that service was great and the as stated before same day turn time was outstanding.
    Matt - August 2017
  • Products and service are great.
    Mary - August 2017
  • All my repairs were done well and in a timely manner. Dropped my car off as a walk in on a Sunday afternoon and had multiple problems that needed to be addressed. I was able to pick my car up a few hours later and it was as good as new! Friendly staff and great service.
    Olivia - August 2017
  • Nice employees, great service.
    Steve - August 2017
  • I like using your website to make appointments. The email responses are always timely. When I arrive, employees are courteous and the work is done quickly.
    Julie - August 2017
  • Friendly staff, easy to get an appointment and quick turn around.
    Clarissa - August 2017
  • These guys at this shop are great. Very honest and do great work. I would recommend this shop to anyone.
    Tom - July 2017
  • Needed an appointment for a bad bearing and was able to get in same day. Great relief and excellent service.
    Lori - July 2017
  • In and out in no time. Had front brakes replaced and did a great job. I will be back.
    Thomas - July 2017
  • Thank you so much to Anthony and R for finding the source of my van's issues, finding the right fix and being honest with us. The van drives so much better and the compassion and attention to detail has saved us from something terrible potentially happening in the future.
    Christine - July 2017
  • Manager Gordie at this location is excellent. As a senior citizen I feel when it comes to auto problems I could very easily be taken advantage of but not the case at this location.
    Kathy - July 2017
  • Made an appointment for my inspection, not only was it fast and quicker than i planned, everyone there was nice and thanked my for chosing them. The gentleman at the desk was by far the happiest person ive ever delt with at a monro
    Cyndel - July 2017
  • The work was excellent. The service technician was professional and highly skilled. The sales representative was curiosity and professional. They both made the experience pleasant. Would definitely recommend this place to family and friends.
    Charles - July 2017
  • Staff was very friendly and helpful; not a long wait at all
    Meghan - June 2017
  • Go there all the time and no where else.
    Mike - June 2017
  • Brakes need servicing
    John - June 2017
  • All went well, always great customer service
    Sarah - June 2017
  • Service manager was very helpful - took care of a couple of pin hole leaks in exhaust system for no charge
    Ed - June 2017
  • Oil change & tire rotation for both of my vehicles. Great price and always done quickly and efficiently. I never wait more than an hour.
    Mike - June 2017
  • front end alignment seen to work great so far
    Rick - June 2017
  • I'm not sure what the guys name was that took care of me but great service. I was in and out and was charged a decent price. Better then I expected.
    Melissa - June 2017
  • The guys at Monroe Muffler take such great care of my car! They never try to strong arm me into unnecessary products and services, but are great at telling me when I need something done. They're the only ones I trust to give me straight advice and take care of my vehicle.
    Lyssa - June 2017
  • Tires oil changes and general car fixes
    Tammy - June 2017
  • This is about the great service at my local Monro Muffler. Trust them, completely.
    June - June 2017
  • Love this location! Did not take long to service my car. Waiting room is very comfy and quiet. Staff always kept me updated and was attentive. definitly will be back
    Wendy - June 2017
  • Oil change was quick and very affordable. Pleasant staff.
    Lauren - June 2017
  • Both Gordon and Nelson were very responsive and tuned into my needs. Reasonably accommodated schedule constraints. Promptly handled a tough diagnostic reevaluation to solve. I will return, and I recommend Monro
    Richard - June 2017
  • bailed me out of a bad repair on a weekend
    paul - June 2017
  • Had to have my car towed over because my brake line rusted out. Got my car in on a busy holiday weekend.
    Phillip - May 2017
  • Drives like new
    Steve - May 2017
  • Friendly
    Brianna - May 2017
  • Keeps my cars on the road safe and sound.
    Mike - May 2017
  • Very Professional and very helpful
    Kim - May 2017
  • I got my car inspected and received excellent service from the employees.
    Grayson - May 2017
  • Glad I got my oil changed at Monro Muffler on Jefferson in Rochester, NY. Absolutely stellar service, and hours that meet my schedule needs.
    Andrew - May 2017
  • I got an oil change and tire rotation, and they did an amazing job and were very hasty.
    Connor - May 2017
  • It took longer than what they told me. The coolant container was not full on the next day.
    Ivan - May 2017
  • Everyone was very nice.
    Brian - May 2017
  • Pleased with the service
    Lisa - May 2017
  • They are very friendly and helpful.
    Kim - May 2017
  • Great service.
    Steve - May 2017
  • At most places, an oil change takes 20-30 minutes from when they take your car back. My normal shop was closed that day so I made an online appointment with Monro and ended up waiting nearly an hour and a half for a basic oil change. This was early afternoon on a weekday- Far from prime time. I will not be back.
    F - April 2017
  • This location has always taken great care of my car and is always polite and helpful.
    Colleen - April 2017
  • Excellent service
    Robert - April 2017
  • Since they don't have my email, I am taking it upon myself to contact you regarding outstanding & superior service at this location occurring 4/25/17
    Suzanne - April 2017
  • I went in for an oil change appointment that ended up taking 90 minutes. But the service manager was pleasant and the wifi worked well. They pointed out my worn brake pads, which I knew about already.
    R. - April 2017
  • LOF and brakes. Good job.
    Steve - April 2017
  • Very accommodating staff.
    Robert - April 2017
  • Great service!
    Dimytri - April 2017
  • Great communication and I was very happy with the service.
    John - April 2017
  • Very professional and honest
    Randy - April 2017
  • They were very prompt and timely with my oil change and did a very good job. They also put a sticker with the exact mileage for when I need my next one which will help out a lot!
    Veronica - April 2017
  • rhe coupon helps reduce my oil change price
    Jeneba - March 2017
  • This service maintains my vehicle
    Dean - March 2017
  • Replaced muffler in time for me to get to work.
    Andrew - March 2017
  • Service is excellent. No unnecessary selling.
    Donna - March 2017
  • Whenevery my wfe or I have an issue with our cars. Gordy and Nelson at Monro are always there. No need to ever go anywhere else!
    Dave - March 2017
  • Quick service, great price.
    John - March 2017
  • Called for an appointment, got in right away. I was in and out quickly.
    MaryEllen - March 2017
  • Estimate for brake work had NO prices or labor amounts. A paper was given to me but had NO numeric values on it . Not sure if all estimates are given this way but it was not an estimate in my opinion. The numbers were NOT on the paper . I still have it to show I have no reason to make up anything. Isn't the purpose of looking at a vehicle and giving the customer a choice with ALL the estimated parts and labor the definition of estimate?
    Jeffrey - March 2017
  • I came in for the first time to put new tires on my van. I thought I needed a set of four, but the manager told me that I only really needed to replace two, saving me a couple hundred dollars. They also showed me, in a no pressure manner, potential future considerations related to the car. It is an older vehicle. It would have been easy for any mechanic to say that I needed to do this or that immediately, but I really appreciated the person to person touch and low pressure environment. I'll definitely be coming back.
    Anthony - March 2017
  • Dropped off vehicle and picked it up at promised time.
    Dave - March 2017
  • Always have had great service. They are courteous and helpful. Very patient to make sure I understand what my car needs.
    Sarah - March 2017
  • The guys are always informative and friendly
    Mike - February 2017
  • The guys at Monroe are incredibly trustworthy and I always know my car is in good hands. They never try to sell me things I don't need and they make my car's maintenance easy breezy. There's nowhere else I would take my car.
    Lyssa - February 2017
  • Monroe Muffler is the first car shop I look into or go to when I need something fixed. The staff is always friendly and they do a great job.
    Jasmine - February 2017
  • always friendly and respectful.
    Al - February 2017
  • The service offered at Monro Muffler/Brake & Service is incomparable! Thanks for all you do!
    Rangan - February 2017
  • This is the only place I go to get my car serviced and each time I leave satisfied
    Leticia - February 2017
  • no problems
    Robert - February 2017
  • Repaired a broken rear brake line; polite and professional
    Mary - February 2017
  • I go to Monro for my oil changes, tire rotations, and state inspections. Their service is always friendly and efficient. I love that I can request an appointment online!
    Amy - February 2017
  • Destroyed my wheel lock key and now want me to sit there for several hours while they destroy the wheel locks to get them off.
    Jeremy - February 2017
  • These guys know cars. I admit I do not. They take good care of both my cars.
    John. - January 2017
  • Not%20a%20handy%20person.%20Not%20comfortable%20working%20on%20vehicles.%20Gordie%20and%20Nelson%20have%20taken%20the%20worry%20out%20of%20car%20repairs.%20I%20am%20comfortable%20with%20their%20recommendations%20and%20advice.
    John. - January 2017
  • Nelson and Gordie always take the time to explain the issues and possible solutions. I appreciate their expertise.
    John - August 2016
  • I go there often and have two cars. They are extremely honest and always in a good mood. Most of all I trust them.
    Mike - June 2016
  • The manager was upfront and friendly. Clear and concise.
    John - September 2015

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Choose Monro Muffler Brake - Because You Need to Trust Who's Working on Your Car!

Monro Muffler Brake can save you 50% over the dealer service department. Our scheduled maintenance and repair services also help protect your factory warranty. With more than 50 years of industry experience and 1,106 locations, Monro Muffler Brake is a choice you can trust in Rochester, New York.

Our Automotive Services Include:

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  • Wheel Alignments & Balancing
  • Scheduled Maintenance
  • Tires
  • Tune-Up or Engine Service
  • And more!




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965 Jefferson Road Rochester, NY 14623
Phone: (585) 466-8084
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Monro Muffler Brake
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