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Your Monro Location:

(518) 561-7231

37 Smithfield Blvd.
Plattsburgh, NY 12901

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

7:30AM - 7:00PM

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

9:00AM - 5:00PM

What People Are Saying:

  • I had an oil change service and this time I did wheels alignment, they always take good care of my car
    Jose - January 2018
  • I have been going to the Smithfield Blvd., Plattsburgh, NY location for about 3 years now. I am very satisfied with the level of service and timeliness when I bring my 2002 Explorer in for work. From an oil change to a belt change to a new exhaust or a set of tires, I know the manager Christopher Stewart and the crew will treat me right and not try to sell me something I don't need. Keep up the good work!
    Lawrence - January 2018
  • Service members take safety seriously by providing what's needed to keep the vehicle operating at peak performance.
    Matthew - January 2018
  • whatever
    travis - December 2017
  • Didn't have to wait long. Service manager was very friendly.
    MaryBeth - December 2017
  • Everything was great until I pulled my car forward and noticed one of your mechanics failed to reattach my splash guard and it was laying on the ground so now I will have to call and make an appointment to have the part placed back onto my car..
    Cheyenne - November 2017
  • Make your appointment bring the vehicle in the work gets done no hassles great service
    Bruce - November 2017
  • After hearing grinding coming from my brakes, I quickly made an appointment online with Monroe Muffler. The location at 37 Smithfield squeezed my appointment in on an already booked schedule, and repaired my vehicle so that I could still make a four hour drive to Syracuse in the same day. Service was fast and friendly. I will be visiting again!
    Michael - November 2017
  • Awesome
    Joan - November 2017
  • Christopher and fellas at Monro Muffler always deliver top notch service. I know I am in capable hands and trust them with all my car care needs! A+ service every time.
    Jerry - November 2017
  • Oil change in 15 minutes, no problems, nuff said
    Zachary - October 2017
  • I use Monroe all the time. I think they are great. They are very good and have my car done in no time.
    Bobbi - October 2017
  • Manager was friendly and very accommodating. My car was in and out on per the scheduled appointment.
    William - October 2017
  • The service manager did a great job with my Subaru. I went in to have my rear brakes done and an oil change and they noticed that my new front brakes were making noise. They not only did the original brake job but cleaned my new front brakes as well. I like that they were looking at caring for the entire car not just what I asked for.
    Stephen - September 2017
  • I have called twice in a months time to get a quick oil change for my car. Both times I have called they have not had time to do it. I have 2 days off a week and usually not the same days so I call the day I have off and try to set an appointment up for either days, and both times I have been told they cannot do it for couple days. I am free both days any time available and both times have been told nope can't do it for couple days. I will go someplace else!
    Kathy - September 2017
  • Excellent and prompt service!!!
    Lin - September 2017
  • keep it up
    Carl - September 2017
  • I had an oil change done.
    Jenna - August 2017
  • Chris and the staff are incredibly nice and efficient.
    Stevie - August 2017
  • I had an issue for the first time with Monro but it was quickly brought to the attention of Dan Smith Regional Manager. He contacted me and was very helpful.He restored my respect and allegiance in Monro.
    Richard - August 2017
  • I have been to this location numerous times in the past for a quick oil change and service when I am short on time or the weather is bad. The last few times I have dealt with a service man named Christopher. Once again I was talked down too and after explicitly asking for a tire rotation when I set the appointment and when I dropped it off they failed to do so. This marks the second vehicle and third time I have been in there and refused a tire rotation. The last time I was told "All the tires were wearing equally". When I got home I used my digital depth gauge and found this to be untrue, so I rotated them myself. This time I was told after Christopher did not do a tire rotation that "the tires are legal but after the next few oil changes they will need a new set anyway". I thought "did he really just tell me that"? The service advertised includes a tire rotation if I am not mistaken and it does not say under that at the discretion of the service guy. At the Plattsburgh location maybe it should. There should also be a sign that says "prepare to get talked down too once inside". Christopher talks to people myself and the gentleman in front of me in line as if we dont know how to change oil or anything about cars. I wonder what qualifies him to talk to customers like that? I will NOT be going back to this location again. If I need a quick oil change and dot have the time there are other options in town. I will also advise others of my experience. I am sure this review may or may not get looked at, either way their is a problem at the plattsburgh location and someone should look into it. I can only imagine the customers that are lost due to his attitude, sarcasm and belittling. Good day.
    John - August 2017
  • Prompt service
    Mark - August 2017
  • Had my car repaired in a timely manner.
    Brandi - August 2017
  • Upon arrival I was told that my appointment, which was made online, did not show up in their system and that they have three appointments at that time and only two associates. I said I could leave my car for a few hours which was inconvienient since I had my two children with me. I was called after the service was finished--quicker than I thought it'd be. When I picked up my car the associate stated that he rotated my tires, which was good since he noticed some wear.
    Christine - August 2017
  • Great service every time.
    Amanda - August 2017
  • Chris at Plattsburgh Monro is always very honest and helpful. He will tell me the things that need fixing and what they can help with.
    Adam - July 2017
  • My car was in and out quickly, but I was not impressed by the customer service once again.
    Alyssa - July 2017
  • I purchased an oil change here and it was done within minutes of me arriving. I did schedule an appointment.
    Dustin - July 2017
  • Fast service, very pleased
    James - July 2017
  • I have been coming here for awhile now and am very happy with the service
    Mark - June 2017
  • State inspection was completed promptly even though there was a problem with the online appointment I made. Chris and his crew are top notch.
    Viola - June 2017
  • Nice to work with
    Dave - June 2017
  • Quick service
    Leonard - June 2017
  • Chris is super helpful, personable, and efficient. Great job!
    Stevie - June 2017
  • Customer service is outstanding!
    Shelley - May 2017
  • Got an appt for a Sunday afternoon on Mothers day to change our tires which we needed to do before doing a lot of traveling that week.
    Robert - May 2017
  • Had an appointment to change winter tires over to summer.already on rims. We called to check two hours later. They said they were just getting ready to call. Tire pressure on two tires low, tire pressure light is on.needs to go back and have light shut off.
    Loyal - May 2017
  • I have had several years of using Monro Muffler for State inspections, oil changes, etc and have always been satisfied with the service. I will continue to use them until there is reason not. to.
    Carolyn - May 2017
  • This shop is always great
    Anne - May 2017
  • They are the only ones I trust with my truck.
    Bruce - May 2017
  • Went in for an inspection appointment, and was fast and efficient.
    Wade - April 2017
  • Shop was thorough and on time.
    Stanley - April 2017
  • Four new tires in under an hour.
    Joe - April 2017
  • Purchased tires from Tire Rack and shipped here for installation. Also had state inspection done during the visit. The Manager wasn't happy tires were from Tire Rack even though they're a Tire Rack installer. However, the job was well done.
    icedtea - April 2017
  • Fantastic and fast work done with friendly service people.
    Scott - April 2017
  • I have been having my car serviced at monro for over 20 years.
    Laurie - April 2017
  • I have been going to this location for around 25 years. Mr Weeks was so about me as the customer. I was only there for an oil change and power steering pump. Both Christopher and other tech look over my vehicle and found my tie rod ends loose and sway bar in back. Yes it will cost me 500 extra dollars next weekend but it is a safety issue. I hope this will be how mr weeks is for a long and that management doesn't change things where he can't be so helpful and informative. I have been in retail for 30 years and can see great customer service. We need more people that thinks of customer needs not the bottom line. In the long run as I have seen in retail management great customer service will increase your bottom line in time
    Gary - March 2017
  • prices are alway's good.
    JEFF - March 2017
  • Very nice and helpful staff
    Jenarae - March 2017
  • I would always recommend Monro Muffler and Brake . I am always very pleased with their work.
    Amy - February 2017
  • They always schedule me and are very flexible. They give very useful advice on what parts should be looked at in the future and what needs to be done now.
    Adam - February 2017
  • I love the Plattsburgh Monro auto. They always answer my questions and they are honest about what needs to be done with my car.
    Alex - February 2017
  • Always go to monro for our oil changes and inspections.
    Kristy - February 2017
  • Service
    Kevin - January 2017
  • They are always friendly courteous and helpful
    Steve - September 2015
  • I dropped the vehicle off even though I didn't have an appointment and they managed to squeeze me in and get the work completed in a few hours.
    Karen - September 2015
  • Always professional. Have confidence in their reccomendations. Regular customer and will continue.
    Cathy - September 2015
  • Christopher is an honest and capable mechanic. He also comes highly recommended by friends and coworkers whose opinions I respect.
    Susan - September 2015
  • Customer service, excellent staff, and great prices.
    Daniel - August 2015

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Monro
37 Smithfield Blvd. Plattsburgh, NY 12901
Phone: (518) 561-7231
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