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Your Monro Location:

(607) 336-1899

5607 State Highway 12
Norwich, NY 13815

Change Location ( nearby)

Hours of Service:


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 6:00PM


9:00AM - 5:00PM

What People Are Saying:

  • Had a great time and conversation work was done in a timely manner
    Jeremey - March 2018
  • My daughter took her vehicle to have a simple oil change. After the technician pointed out several things wrong with her car he continued to tell her she has neglected her car. She has always had her oil changed every 3-5000 miles. She went to this location because it was convenient with her schedule but usually goes to Front St Binghamton. She went there without a check engine light on but when she left it was on and her oil gage is only registering 11% when it should be at 100%. I called there and spoke to someone by name of Will that claimed to be the manager he was to call me back that afternoon but never did. He wanted my daughter to bring vehicle back in to see why the check engine light was on and offered to give her a free oil change. I called the next day and spoke to someone by the name of Tim who claimed he was the manager. At this point I have no idea who is the manager. Will would not give me his last name. While my daughter was there, the technician that was working on her car was also working on his own car and was more worried about his own car. I am very upset at that way she was treated. I will never refer anyone to this location nor will my daughter or myself ever go back there. Very unprofessional.
    Teri - February 2018
  • At $59.99 - a little pricey
    John - February 2018
  • Another fast, well done oil change by the folks at Monro. I appreciate their professionalism and that they don't keep me waiting too long when I have an appointment.
    Jennifer - January 2018
  • Friendly people. Did a walk in and was fortunate to have the oil change immediately. Front desk staff person even made me aware my vehicle's engine was not made for conventional oil.
    Chris - January 2018
  • Quick minimal wait
    John - January 2018
  • In before appt time, kept me informed. Friendly
    Jeremy - January 2018
  • Got my car in early, did the work, took test drive, heard something not right, brought back in and corrected problem
    Vicki - January 2018
  • New wheel bearing's im my son's car too help my son get to school and work and to make it safe.
    Charles - January 2018
  • Manager very helpful
    Sarah - December 2017
  • I have been a customer of Monroe Muffler for about 6 years. THEY JUST LOST MY BUSINESS!!! I went in for an oil change and NYS Inspection last week. I was told that my 3 yr old car needed tie rod ends in order to pass inspection and was given a price to fix it. I declined and went back to the dealer where I bought the car to have it fixed under warranty. After looking at the tie rods they said there was NOTHING WRONG with them!! They even had 2 technicians examine them to be sure. I had it inspected yesterday and it passed with flying colors!!!!
    Rod - December 2017
  • Went in for a vehicle inspection and found out I had a broken tie rod and broken rear spring. Fast and efficient service got my vehicle to pass inspection. I wasn't planning for this unexpected cost but luckily I qualified for a Drive card.
    Amanda - November 2017
  • Nice guys, they took care of my cars lots of times over the past few years and I've never had a complaint.
    Roy - October 2017
  • The guys at Monro are wonderful, they never try to push un-necessary repairs or services on me, they do point out things that need to be repaired or replaced that could develop into safety issues. They are very friendly and explain what they are doing and show me why something needs replacing. I can't say enough good things about these guys and recommend this shop to all my friend and family.
    Peggy - September 2017
  • I made a last minute appointment. Then I brought my car in 2 hours early and left it. They were pleasant and had it done when I came back to pick it up.
    Denise - August 2017
  • 4 new tires - oil change - NY State inspection: low annual miles good service
    John - August 2017
  • the guys at Monroe are always helpful and polite, They never treat me like a dumb female and always explain any necessary repairs and don't try to push services on me that aren't really needed
    Peggy - July 2017
  • got inspected in a reasonable amount of time
    Gary - July 2017
  • I enjoy going to this location. The members are always friendly and very helpful.. They take the time to explain things so that any body can understand what may need to be done.
    Theresa - July 2017
  • Staff professional and friendly.
    Shelley - June 2017
  • They run a little slow at times
    Richard - May 2017
  • Had an oil change, tire rotation and inspection. Everything went well. The assistant manager was very helpful.
    Laureen - May 2017
  • Great job.
    William - May 2017
  • Routine oil change great as always.
    Chanoc - April 2017
  • Great group of guys. Extremely caring and knowledgeable.
    William - April 2017
  • Great customer service, timely service on oil changes. I bring all my vehicles here for the excellent prices.
    Mallory - April 2017
  • Always willing and helpful to do extra things if needed.
    Linda - April 2017
  • Always willing and helpful to do extra things if needed.
    Linda - April 2017
  • I called with a problem that my tires were not holding air. I call Monroe at first thought due to using their device on my other 2 vehicles. They have always when professional and very accommodating. They worked my car right in and were done in less than an hour, replacing a value stem on one tire and finding a nail in the other. I was able to pick up my car shortly after. Next day I had an issue With the car dash service needed, so I called Monroe again and they took a look and had to reset the car computer. All going well now!!!!
    Laurie - March 2017
  • Took me in short notice, without an appointment. Very courteous.
    Denise - March 2017
  • This crew always takes great care of me and my vehicles!
    Brian - March 2017
  • Very helpful and honest people who look out for customers. I never feel like they are taking advantage of us
    John - March 2017
  • Oil change and brake pads
    Irene - February 2017
  • They changed my oil. Checked my tires and brakes
    Richard - February 2017
  • Needed license plate bulbs replaced that did not get done
    Elisse - February 2017
  • Sound like workers pushing things people do not need to buy.
    Aron - January 2017
  • Service was fast and completed well. An additional issue was found, I was given options for how to fix it as well as a short-term fix to get me on my way.
    Jennifer - December 2016
  • The guys here were very sweet and I appreciate them taking the time to explain everything to me.
    Courtney - October 2016
  • The staff at our location are polite, timely in getting me in and explain the work when necessary.
    Judy - September 2016
  • I asked the technician a question about my tires and he took the time to explain to me how the tread is measured to know when they need replacing.
    David - August 2016
  • The manager knew I was driving 3000 miles on short notice. He did the 1st oil change before I went. Completely made sure the car was set and made sure I had the 2nd oil change when I got back.
    Steve - April 2016

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Choose Monro Muffler Brake - Because You Need to Trust Who's Working on Your Car!

Monro Muffler Brake can save you 50% over the dealer service department. Our scheduled maintenance and repair services also help protect your factory warranty. With more than 50 years of industry experience and 1,106 locations, Monro Muffler Brake is a choice you can trust in Norwich, New York.

Our Automotive Services Include:

  • Oil Changes
  • Brakes
  • Wheel Alignments & Balancing
  • Scheduled Maintenance
  • Tires
  • Tune-Up or Engine Service
  • And more!




Honoring Warranties for Over 50 Years!

5607 State Highway 12 Norwich, NY 13815
Phone: (607) 336-1899
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Monro Muffler Brake
| All Rights Reserved