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Your Monro Location:

(315) 331-2223

802 West Union Street
Newark, NY 14513

Change Location ( nearby)

Hours of Service:


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 7:00PM


7:30AM - 6:00PM



What People Are Saying:

  • Serena made having my oil change and tire rotation done, so easy! I find her to be very pleasant as well as very organized. She strikes me as someone who is in her element and I truly believe she is just what this shop needs in an effort to increase the level of customer satisfaction. A happy customer is guaranteed to be a consistant customer. I plan to continue to have my car needs met at this location!
    Johnna - March 2018
  • Serena is an awesome Manager. She was upfront and honest about repairs needed. As a female, I feel i was not taken advantage of. She was able to diagnose my problem and fully explain it to me. I will definitely recommend the Newark Store to my family and friends.
    Enedina - March 2018
  • New Manager is awesome. She is polite and very efficient. Very honest and upfront about repairs needed.
    Enedina - March 2018
  • Shane is Awesome. Very professional, friendly and helpful. The guys that work for them are great too. They always tell me up front what needs to be done, how much and even take me and show me on my vehicle. Treat me like family. I really am very satisfied and will continue to have my vehicle serviced here. Great job!!!
    Tracy - March 2018
  • They were not angry that we were late for the schedule time. They allowed us to use a coupon that we had for a different vehicle. I will definitely go back
    Michelle - February 2018
  • Went out of their way to answer my questions, showed me what was wrong & options to fix it.
    Deanne - February 2018
  • The guy who I actually spoke to was super friendly. They got my car in and out in no time. Even had to struggle with my old damaged oil filter to get it out... price was very reasonable and I'll definitely go back again!
    Brittany - December 2017
  • The guys did an awesome job. I dropped off my truck for oil change, tire rotation and NYS inspection around 2:30pm on Tuesday for my Wednesday 7:00am appointment. I couldn’t believe it when I got a message around at 5:00pm that my truck was done already; a day before it was scheduled! I was blown away...thank you everyone!
    Bob - November 2017
  • I found the tire online, Monroe was able to get the tire cheaper. They installed it, aligned the vehicle. All around excellent service as usual as in a regular customer.
    Dave - November 2017
  • Excellent service
    Billie - November 2017
  • Simple oil change was problem free.
    Ashley - November 2017
  • Seems to me like every time I take my car in they have people that don't really know enough about cars for the price. Ps. Almost killed me with my last car not tightening the tie rod. For that reason I won't let them do anything but oil
    Brad - November 2017
  • I called about a tire issue I was having and was told I could come right in. Such a relief for my crazy busy schedule. Created another loyal customer.
    Amanda - November 2017
  • Visited shop to make an appointment for oil change. Was told it could be done immediately. I was home with job completed in half hour!
    Debra - October 2017
  • Life has been very hectic lately. I had a small window of time and needed to get my NYS inspection done, So I stopped into Monro to see if they could do it. After explaining that I only had about an hour, one of the guys behind the counter says "We'll make it happen", and they did. My car was up on the lift 5 minutes later and I was out the door within half an hour. I couldn't be happier with the service. Next time I need something done, I'll definitely be looking at Monro to do the work. Thanks!
    Steven - October 2017
  • Great service, fast appointment schedule, good value
    Shannon - October 2017
  • They provided details on additional repairs needed and the cost estimate for those repairs is priced reasonably.
    Taylor - October 2017
  • My van was super loud, loud enough for a ticket, and they fixed it in a jiffy!
    Nico - October 2017
  • Great customer service! I went in without having an appointment and they got me right in! I will go back there again! Very professional. Store manager was awesome !
    Stephanie - October 2017
  • I feel like they took a really long time to do my inspection (an hour), like they were trying to find something wrong. Other people came and went after me (for inspections) and I was there the longest and passed. The guy at the desk was absolutely miserable the entire time. Usually I go here because they are friendly and have deals.
    Lindsay - October 2017
  • Oil change was done very quickly
    Paul - October 2017
  • They were great and friendly with my car. I was nervous to bring it over, but they exceeded my expectations!
    Brittany - October 2017
  • Fast service
    Tammy - September 2017
  • Good service
    Billie - September 2017
  • Very nice people
    Liz - September 2017
  • John is a very good manager
    Liz - August 2017
  • They did a great job and the general manager was there with a new manager and was great.
    John - August 2017
  • If I could give a ZERO I would! I have never been more disappointed in an auto repair shop in my entire life (62 years)! They (Monro Muffler in Newark, NY) had my car for four weeks and after spending over $700.00 dollars I finally got tired of their excuses! But by then my car was in worse shape than when I brought it in and I had to have it TOWED to another auto repair shop! I CALLED MULTIPLE TIMES, I SENT MULTIPLE EMAILS!!! NOTHING. WHATEVER YOU DO DO NOT GO TO MONRO MUFFLER! Frankly I don't know what else to do except file a complaint with the BBB, the Attorney General, and tell everyone I know what a terrible place to get your car worked on!
    Thomas - August 2017
  • The guys here are all amazing. They really make sure I understood what was wrong with my car and they were able to answer all of my questions. I will always come here to get my vehicle serviced.
    Paige - August 2017
  • The repair time was longer than expected but the work was completed as needed. I received applicable discounts and felt I was treated as a valued customer.
    Paul - July 2017
  • Gets my car fixed in a timely manner and supplies great deals. Also isn't pushing to get other things done
    Sade - July 2017
  • Manager is the best
    Billie - July 2017
  • Staff was polite and made sure I knew exactly what work was being done and why in a timely manner and at a reasonable price.
    J - July 2017
  • The manager Brandon is very helpful and knowledgeable. He is willing to help and explain issues in a way that I understand.
    Amy - July 2017
  • Brandon did a great job of getting me in early on Saturday morning even when I called late Friday afternoon. I dropped off the keys, walked across the street for a Coffee and by the time I finished so was the oil change!
    Bob - July 2017
  • Service was prompt and friendly.
    Kymberly - July 2017
  • Very friendly
    elizabeth - June 2017
  • They did a thorough and competent job
    Billie - June 2017
  • Good wrk.
    Joseph - June 2017
  • Thanks so much for the oil change you did s good job
    Amanda - May 2017
  • Service Manager explained the Drive Card and I was approved right away. Technician who worked on my car explained everything I needed to know about my car and I was very pleased.
    Paul - May 2017
  • I get my oil changed at Monroe Muffler frequently and they always do a fantastic job; the employees are helpful and they get the job done right
    Diane - May 2017
  • The guys were very quick, I wasn't waiting long at all. Also very helpful in explaining some maintenance I should consider getting done to my vehicle in the near future that I otherwise would not have known was even a problem.
    Paige - May 2017
  • I only had a routine oil change done but the staff was very friendly and was a great resource.
    John - May 2017
  • Service was completed in time discussed.
    Thomas - May 2017
  • John at the Newark, NY Monro (store #49) has taken excellent care of our vehicles time and time again. We are very pleased, and thankful for his time and attention.
    Geoffrey - May 2017
  • My appointment was at 10. I dropped my car off. Then around 10:45, I got a call, I was told it looked like the problem was the ball joint. The part was in stock. I was quoted the price, agreed to the service. At 12:30, I called and confirmed the time until the work was done because I had an appointment at 2pm about 20 minutes from the shop. I was told a pessimistic estimate was an hour. At 2 my car still wasn't done. I left the shop at 2:15. The car sounds worse than it did when I took it in. Ill have to take it to a real mechanic this weekend. Every customer waiting was complaining. There were 4 other people sitting in the waiting area.
    Dawn - May 2017
  • Awesome service! Treated kindly and fairly.
    Janice - April 2017
  • Took my car to Monroe muffler for an oil change. The guys were very helpful and quick too. I've waited longer at one of those "instant" oil change places.
    Michele - March 2017
  • I was impressed with the fast service. My car was completed in less time than I every expected! The service tech and the counter gent were extremely courteous as well as informative.
    Rosa - March 2017
  • Needed an inspection and the undercarriage splash shield repaired/reattached (heavy snows) on my 2012 Prius V. Made the appointment that morning, dropped the car off, got lunch, came back and it was done...for much less than I'd expected. :-)
    Jeffrey - March 2017
  • I dropped off my SUV for a standard inspection. The guy said it would take about 40 mins so I walked over to the local grocery store and waited. About 45 mins later I walked back and saw the car was ready. He told me that the car passed inspection but the license plate light was burned out and they replaced it. $14! I asked why he didn't call me and tell me about it and his response was that it was such a small item they went ahead thinking that is what I would want. I told him a bulb like that is about $6 and I could replace it myself saving half the cost. He said that if I wanted they can remove the bulb but they would have to place a failed sticker for the inspection. At this point I realized he had me between a rock and hard place. His thinking is there is no way I'm going to go through all the trouble and drive away get a new bulb and drive back to get my passed inspection sticker. I told him I wasn't happy and that was my plan and that I was surprised they would try to pull something like that. I wasn't born yesterday. Come on man. There isn't a person alive that can tell you if their license plate light is burned out. Most people don't know they have one. He realized I wasn't happy and offered to refund the charge on the light bulb. He did and I'm not sure I'll every go back there again. It's a shame because I was a loyal customer. 4 oil changes plus two inspections every year. I even recommended their services to my friends and family.
    JEFF - March 2017
  • I was happy with theservice
    Karen - March 2017
  • I go to the Newark store quite often but I'm not sure if I'm going back. All they cared about was selling me tires and rotors. I kept telling them that my husband does the maintenance on my vehicle but they kept trying to sell me stuff. They dropped my inspection sticker in my wheel well and laughed about it. Also they didn't put my next oil change sticker on my vehicle.
    Tiffany - March 2017
  • it was a park for my admission problem
    elizabeth - March 2017
  • Thanks
    Jared - February 2017
  • Always do a great job and fast!
    Jared - February 2017
  • Always helpful
    Samantha - February 2017
  • They call to make sure if i wanted certain things done that they saw needed to be done extra and they were very friendly and understanding of prices and what i was able to get done at that time
    Megan - June 2016
  • New manager and associates working with a positive attitudes.
    Robin - September 2015

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Monro Muffler Brake can save you 50% over the dealer service department. Our scheduled maintenance and repair services also help protect your factory warranty. With more than 50 years of industry experience and 1,107 locations, Monro Muffler Brake is a choice you can trust in Newark, New York.

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802 West Union Street Newark, NY 14513
Phone: (315) 331-2223
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