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Your Monro Location:

(315) 493-1443

5 North Broad Street
Carthage, NY 13619

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

7:30AM - 7:00PM

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

9:00AM - 5:00PM

What People Are Saying:

  • I was on the last few days of my inspection and went to Monroe to make an appointment to have it done. the technician took my car in and inspected it within 15 minutes and I was on my way.
    Regena - March 2018
  • Great service as always.
    Patrick - March 2018
  • I appreciate Ed and his hard work. He is patient and very kind. I appreciate the service I receive for my car, whether oil change or a major repair. Ed and his staff take really good care of my concerns and my car.
    Brenda - December 2017
  • Went in for a NY state inspection, no hassles, great service!
    Nicholas - December 2017
  • Had a front end alignment done, the service was great, Thanks!
    Mike - November 2017
  • Ed went above and beyond and let me know I needed new tires
    Catherine - November 2017
  • Always great on time service at this Monro location.
    Adam - November 2017
  • Everything the guys do that work there work perfectly in my vehicles
    Corey - October 2017
  • Everything on my jeep is up to date and working perfectly thanks to my local Monro shop.
    Shelby - October 2017
  • They are always prompt and courteous.
    Jackie - October 2017
  • I made the appointment the week before, and told them that I needed it done by 3 in the afternoon. They picked the date! I dropped the truck off before the shop opened and at 3 the truck was not done. After getting a ride home from work. I got a ride to the shop at 4:15 just to find out that they hadn't got my truck in and didn't think they could that day. I couldn't arrange rides for the second day so I pulled my truck to find a shop that can hold up their end. How do you not get an 8 o'clock appt for an alignment done in one day especially when I called the week before and they gave me the date.
    Barry - October 2017
  • Everything was done on time as stated.
    Richard - September 2017
  • Brought one of our vehicles in that has been in storage for well over 6 months to get looked over and get road ready. There were many serious things wrong and the mechanics were very straight forward about what needed to be done and gave as many options as possible for the repairs. Their estimates are spot on and don't push ANY unnecessary services. Honest mechanics are hard to come by.
    Abby - September 2017
  • I stopped @ this location b/c I needed an oil change and my cousin is always bragging about the excellent service she receives. They squeezed us in but had appointmentsome lined up so they wouldn't be able to totaled my tires. @ 1st I was going to take it to walmart. But I like to keep my business local. So I agreed, but I didn't get a discount I thought I might have b/c theyre supposed to rotate the tires. The appointment didn't show either.... smh. I will b taking my car to Walmart for oil changes, your staff were very personable but the location is always so over booked and I have a busy schedule. I needed the oil change b/c I was going on a 300 mile one way trip....
    Bobbie - September 2017
  • I have been bringing my vehicles for oil changes for many years! Not only do they look my vehicle over thoroughly but they also include tire rotation at no additional cost! Great job Monroe Muffler/Brake of Carthage NY!!
    Wendy - August 2017
  • I brought my car in due to shaking. They checked over the vehicle and was able to verify everything looked good except the tires needed balancing. It's a peace of mind to know certified mechanics looked it over to make sure there wasn't anything's else causing the shake as I always have 2 children with me. Keep up the good work guys!!
    Kerry - August 2017
  • So far I've only needed to have my annual inspection done each year but the guys are always friendly and helpful. Always up for a chat if I have any thoughts or questions about my car. They always go above and beyond and let me know if my car is in need of it will soon need any repairs
    Amy - August 2017
  • The people are friendly, thurough and straight forward.
    Patricia - August 2017
  • The representative was great. I enjoyed people whom I could relate to bring a hard working individual like myself. I felt as if I knew these guys for years, and I just met them that day. Service was fast as well.
    Sophia - August 2017
  • Monro never dissapoints!! I 100% guarantee it!
    Gary - August 2017
  • Great service.
    Jeff - August 2017
  • Didn't have an appointment for a safety inspection. They had it finished and ready for pickup in a half hour. Great service.
    Mason - August 2017
  • Although my vehicle did not meet inspection standards, the manager was not very helpful resolving the problem when i told him i would perform the work myself. He made things as difficult as he could for return inspection.
    Rob - August 2017
  • Had a great experience getting my oil changed. Quick and friendly. Love going to the Carthage, NY shop. Very knowledgeable and helpful.
    Kelly - August 2017
  • Very friendly and helpful staff. Made the appointment, called when done, explained everything. Helped me save a few dollars with a new program.
    Richard - August 2017
  • The employees at this store are very friendly and make you feel very welcomed
    Justine - July 2017
  • My local Monroe is the only place that does my oil changes, the guys are always friendly. I don't like corporate trying to make everyone have that stupid Drive Card to get the sale price on the oil changes. A lot of people will stop going there now.
    Colleen - July 2017
  • Great service
    Brian - July 2017
  • They are always accommodating at this location, any time I call for an oil change, I have my choice of appointment times, it's so nice to have a place fit your schedule instead of having to change everything else
    Kimberly - July 2017
  • Quality service, Friendly knowledgeable staff
    Sue - July 2017
  • the job was completed approperitily
    Joan - July 2017
  • Always get us in and treat us right! Thanks Rob and crew!
    Tom - July 2017
  • Very informative and helpful.
    Danielle - July 2017
  • We always take our vehicles for service. ROb is always friendly and courteous.
    Milton - June 2017
  • Friendly service done right the first time
    Richard - June 2017
  • Always courteous and thorough when they do any maintenance on my car. Appreciate their honesty and integrity.
    James - June 2017
  • I called to get my vehicle in for inspection on a Thursday and was able to get an appointment on Monday. I was able to get out work early on Monday and they kindly allowed me to reschedule my appointment for an hour earlier. I arrive 15 minutes prior and they took my car in immediately! They were extremely courteous and easy to talk to. My father has been taking his vehicles to this establishment since 2008, and we will continue to use them! Their staff is wonderful and always a pleasure.
    Kristi - June 2017
  • i was well taken care of and the help I got was great. They did a great job and yes very much so I will use them again.
    Michael - June 2017
  • Got a muffler replaced ands able to leave vehicle without an appointment. Great Service!
    Mick - June 2017
  • I appreciate the oil change but with that, they rotated my tires and now they do not seem balanced.
    Alexandra - June 2017
  • Pretty fast service for a state inspection, even during a blackout when all the computers went down. Lost my chrome tire valve caps on one side of my truck. Called store and they didn't find them after checking. Didn't offer to replace.
    Sayre - June 2017
  • We were traveling from Syracuse to Lake Placid where we discovered there was a leak in the car's break line - yikes! The garage got us in quickly and fixed the line so that we could be on our way. The gentleman at the desk was super nice and understanding as well.
    Raymond - June 2017
  • I brought my vehicle in for a state inspection and they were extremely helpful and explained my vehicle's condition in great detail.
    Chantel - June 2017
  • It was just an oil change but the it was quick and easy, painless
    Gary - June 2017
  • Rob and his team always do excellent work. Weekends are the only time in my busy schedule to get work done on my truck and these guys make time to do extensive repairs or routine oil changes, tune ups and tire rotations/mounting. Professional and friendly.
    Bret - May 2017
  • The current manager at this location has always treated me right! He only repairs what I bring my car in for and does a good job. He always finds me discounts and tries to save me money if possible by suggesting that some repairs can wait. I've sometimes taken my car there and the problem turned out to be something so minor and so quick and easy to fix that they didn't even charge me! I never leave with a huge $$ list of other repairs that are needed like some garages, but if they see something major going on they will tell me. The choice to repair is always up to me, and there is never any pressure. The place is always busy which is a good sign that others must like taking their business their as well. Unless I know it's something they don't work on, I always take my car there first.
    Brian - May 2017
  • My car was at Monro for a week and the problem was never fixed. After paying over 500 dollars, I had to take the vehicle to another garage and pay them almost 200 to have it fixed. Monro only returned 155 dollars. The problem ended up being spark plugs!
    Robin - May 2017
  • Very knowledgeable, thorough work, friendly service
    Sue - May 2017
  • I went for an oil change and the men that were there were nice. The were true to their advertised price which was awesome. The man that did my oil change was nice that he left me car partially parked in the garage still because it was down pouring so bad. The only thing I was concerned about was the amount of time it took to do my oil change. I was unaware they were rotating my tires as well.
    Megan - May 2017
  • The manager was very helpful
    Scott - May 2017
  • I've had my Honda for over 220,000 and Monro Muffler has always been there to help me out from breaks to a full work-up.
    Elison - April 2017
  • Scheduled my appointment the same day I called and fixed my issue in a timely manner. People here are very nice and help explain the work they did.
    Alexis - April 2017
  • They never steer me wrong (get it lol) and provusing quick service at the best price possible!
    Andrew - April 2017
  • Car runs a lot better
    Megan - April 2017
  • I don't have to worry about these men trying to sell me a service that I don't need.
    Linda - April 2017
  • great service - friendly people
    Camelia - April 2017
  • Oil change
    Catherine - April 2017
  • Good service
    lyle - April 2017
  • Appreciate the work on our van, Rob Willis and his team always take care of us and I trust the shop.
    Brian - April 2017
  • Great Price, Friendly, Professional Service
    Susan - March 2017
  • Very efficient and friendly
    James - March 2017
  • Excellent car for my vehicle and my own concerns. presented Products honestly and rating my cars' needs professionally. I will return for Service as needed.
    James - March 2017
  • Great service, pleasant staff
    Everett - March 2017
  • NONE
    ROBERT - March 2017
  • I get my oil changed there
    Robert - March 2017
  • They did great the service was awesome. They carefully checked through to see if everything was okay it was also quick and efficient
    Stephanie - February 2017
  • Awesome service.
    Loure - February 2017
  • The mechanics are nice, accommodating and courteous.
    Brenda - February 2017
  • Product is all good
    virgil - January 2017
  • Rob and Ed were very helpful, got me an appointment right away and explained all the service they were doing.
    Nick - January 2017
  • I was addressed by name and he drove my car right up to the door after the service.
    Julia - November 2016
  • The manager is always very courteous and takes the time to answer my questions in a non-technical way so that I can understand the recommended and or required services.
    Linda - June 2016
  • The technicians were friendly and even though they were busy, they hustled around getting the job done.
    Megan - June 2016
  • They got my car right in completed my oil change and got me right out of there as quickly as they could. They were very professional.
    David - September 2015
  • The gentleman was very courteous and didn't try to cheat me out of my money with unnecessary car repairs.
    Danielle - August 2015
  • Got great service at a low price. Totally satisfied
    Nadia - August 2015
  • The guys at the Carthage Monro shop are great people who go above and beyond being helpful!
    Camelia - August 2015

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Monro Muffler Brake can save you 50% over the dealer service department. Our scheduled maintenance and repair services also help protect your factory warranty. With more than 50 years of industry experience and 1,107 locations, Monro Muffler Brake is a choice you can trust in Carthage, New York.

Our Automotive Services Include:

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Monro
5 North Broad Street Carthage, NY 13619
Phone: (315) 493-1443
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Monro Muffler Brake
| All Rights Reserved