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Your Monro Location:

(616) 538-6999

4762 Division Ave SE
Kentwood, MI 49548

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

7:30AM - 7:00PM

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

Closed

What People Are Saying:

  • I was quoted a price of $90 to put on a piece of exhaust that I planned on putting on myself but had trouble with, and $64.99 for front end allinement. This was on Saturday. They were book up, so we made an appointment to drop the car off Monday night and have the work done on Tuesday. When they sent me a e-mail on Tuesday iit said that the exhaust would cast $658.55 so I called to find out what was the story. (That did not include the allinement) they now told me that they can not use parts from outside the shop. I said that I was told it was no problem on Saturday and I was quoted $90 he said " so you say and do you have that in writing" which is just calling me a liar. Plus they tried to charge me $127 for apart that I could got at any parts store for $20 that was not including labor. They told me that they couldn't do my allinement because there was a "rattle" in my front end. I had just replaced my tie rod myself so I know the condition of my front end, again " Craig" made clear that I had no idea what I was talking about. " did you get under there with a crowbar and pull at the inner tie rods" I told him no but I had had it inspected the week before when I bought new tiers for my car and that I had a printout of the results. Needless to say I came and got my car and brought it to Mufflerman. And they put on my piece of pipe, and did a allinement without any mention of this fictional "rattle". O2 sensor. All for under $300. When you bring your vehicle to a shop you expect a certain amount of bump up in price, but this was being violently screwed. At best they are completely incompetent there, at worst criminally fraudulent. I will be repeating this story to EVERYONE I meet for the rest of my life.
    Thomas - March 2018
  • Service was quick and workers very friendly
    Brian - February 2018
  • I received excellent service.
    Laurie - February 2018
  • Each time I work with this particular Monro I come away with confidence they have me in mind.
    Laurie - January 2018
  • I needed a tire rotation and balance. They did this very quickly and honored my coupon even though I was not able to print it out.
    Ashelei - January 2018
  • Nate and the staff at the Kentwood, MI location have been very helpful to me. I lost my significant other and needed someone to rely on for my car repairs. I feel they are concerned about me and have given me good advice.
    Terri - December 2017
  • Very quick and easy service
    Adan - December 2017
  • Came to get an alignment done, probably took 30 min from start to finish! Great job no problems.
    Nathaniel - December 2017
  • Got right in and out. Workers aren't too friendly. And not everything that was included in the oil change coupon was performed.
    Jennifer - December 2017
  • I have been a loyal customer for many years and have brought in a lot of people by referring them. I made an appt to have my head light replaced and they have my car on file. They said l would have to wait an hour due to them having to have the bulb delivered. And was going to charge me almost 60 dollars. Mind you l made the appointment day before. I now live in Cedar Springs and drove all the way to Kentwood. I did not have time to wait. I left disappointed and went to O"Reillys and the guy there out if courtsey put it in and it cost me 15 dollars. I guess l will be looking for a new place to go. It sucks after all these years of patronage.
    Ellen - December 2017
  • Excellent work and excellent service.
    Rossy - November 2017
  • Excellent work and excellent service.
    Rossy - November 2017
  • Quick and friendly. Knowledgeable techs that inform you of any issues.
    Matthew - November 2017
  • Monro staff gave me the best deal of the season.
    Rossy - November 2017
  • Over $90 just for an inspection. Had another inspection days later for $40, and several car issues were discovered that Monro did not find in their inspection. They were issues that were hard to miss too. I bought the car based upon the Monro inspection, and now it’s not looking like a great buy.
    Jimmy - November 2017
  • I scheduled my appointment and they started on time and finished within the time frame stated. Thank you.
    Precious - November 2017
  • I received a very colorful ad in the mail and went into the Kentwood store on Division. I knew I needed an oil change and my brakes/tires checked. I was afraid that since I don't know anything about cars that I might be taken advantage of. Sam and all the crew were very respectful and knowledgeable. They answered my many questions in easy language. The jobs were done in less than the quoted wait time. I was very happy with the whole process. I will tell my friends.
    Terri - October 2017

  • Haley - October 2017
  • They told me what I needed and told me what I didn't most places will just sell you everything you need plus some
    Russell - October 2017
  • Dropped my car off before work. Received a call going over options, and was able to pick the car up same day. Great prices and service!
    Tim - September 2017
  • My go to place for oil changes!
    Ana - September 2017
  • I called early Friday afternoon with what I suspected was an alternator problem. They got me in right away and by the end of the day they had given me a price and after my ok, completed all repairs. I picked it up the next morning good as new!
    Samuel - September 2017
  • They have repaired my van twice and did a great job. The 3rd time they had my van they told me exactly what was wrong with it but I couldn't afford repairs.
    Chanda - September 2017
  • The technicians and managers weee very friendly and respectful. They did not pressure me into doing something on the spot. They instead told me what was going on, and suggested that I'd get it fixed sooner rather than later. They give it to me straight, which I appreciate. Overall good team to work with and I will keep bringing my work to them.
    Jessie - September 2017
  • They're awesome at fitting you in for an oil change without an appointment but this time with a appointment it was as if i hadn't even bothered to make one. I may never go through the trouble of doing so again. I will however go back. The team there are awesome, friendly and very accommodating. For that i give them 5 stars.
    Kristine - August 2017
  • So far everything is good with the pads, calipers and rotors that Monro put on
    Chanda - August 2017
  • Got my brakes done. Had some issues with the part, returned it and finished the same day. Good stuff.
    Grace - August 2017
  • I came in for an estimate on my exhaust system. The guys got it up quick and were able to identify and give me a fair price of $571. I left talked with my wife and called back the same day to set up the appointment. Looking forward to the new exhaust system on the Pacifica.
    Joe - August 2017
  • The techs at the location I went to were very helpful. They didn't try to sell useless services either. They were also very speedy.
    Nicole - August 2017
  • I called late afternoon on a Friday and they got me in within 15 minutes! Sam V also went as far as to discount my services even though I did not have a coupon. Service was prompt and courteous. I'll definitely be back for my next oil change and have already recommended a few friends and family members!!
    Sierra - August 2017
  • They were able to get me in and out in the same day. I was contacted very quickly and was informed, in detail, what repairs were needed and the estimate of the repairs. They were pleasant in person, and on the phone. I will return if I have a need in the future and will recommend to friends and family. Thank you for a positive experience!
    Sally - August 2017
  • I came in for a basic oil change, then asked for a quote on muffler repair. I was happy with the quote and although they were busy they took care of it right then and there as well as the oil change.
    Keith - July 2017
  • Everything went well
    Mike - July 2017
  • Drove in and they were able to do the work
    Larry - July 2017
  • I continue to come to Monro because of the quality service to my cars, but especially due to the quality of customer service provided by the service manager, Hank. He remembers me, my husband and our cars and provides us good advice and timely service every time. The other staff are good, but don't always remember who I am or why I called or what we need. Hank is fantastic.
    Carrie - July 2017
  • Excellent service and Hank the mechanic is great and informative
    Ellen - June 2017
  • After having some major issues with one of the monro muffler shops, I contacted the kentwood location, and was treated with real customer support and care. The manager, hank, was a very friendly, and upstanding person when it came to servicing my vehicle after the chaos I had at the other shop. I am very grateful for his, and the other staffs help with this service. Thanks monro!
    Andrew - June 2017
  • Cars brakes were repaired as requested. A little pricier than I was hoping for but done quickly enough.
    Grace - May 2017
  • They take time to listen and address my concerns without pressuring me but at the same time do offer other opportunities
    Kristine - May 2017
  • The people are great and service is exceptional! I highly recommend them for anyone needing work on their vehicle!
    Jacqueline - May 2017
  • The manager stayed late to fix my truck so I could have it in the morning to go to work. He was very helpful and made the process very nice.
    Michelle - April 2017
  • Very professional staff
    Cheryl - April 2017
  • There was nothing wrong with the product I received, the brake pads are working wonderfully. However, the way I was spoken to and talk down to like I was incompetent was very frustrating. From now on I believe I will take my car business elsewhere
    Ruth - April 2017
  • I cracked the spring on the driver side front of my van and so needed the strut assembly replaced. Monro was able to fix it quickly and did a great job! They even fit in a much needed oil change while my van was there. Thanks so much guys!
    Jacqueline - April 2017
  • Like that I can make a appointment.
    Tina - April 2017
  • Always take my car here. Great service and friendly people.
    Barbara - March 2017
  • I have taken 2 of my vehicles to Monroe on 48th and Division and received great service with both vehicles. Won't go to any other shop.
    Leon - March 2017
  • I brought my car in for a thermostat issue. Left my car there for a week. Put my coupons for my oil change on my seat (which was over 1000 miles) and oil wasn't changed....
    Jennifer - February 2017
  • This is our new "go to" for our three car family household. All of the staff work together to provide great service and always provide information regarding preventative maintenance.
    Laurie - February 2017
  • Hank is very trustworthy and very knowledgable
    Ellen - February 2017
  • Very very fast and nice staff!!
    Cheryl - January 2017
  • They got me in for an oil change with no appointment. I really appreciated them squeezing me in.
    Katie - August 2016
  • The customer service we receive is awesome. We are very happy with the service we receive at Monro. The people who work there are amazing!
    Laurie - August 2016
  • Excellent customer service. This was my second visit to this shop and the manager is very knowledgeable, personable and honest. I will be bringing my husband's car in next week for services.
    Laurie - July 2016
  • The work on Saturday helped me a great deal because I work other days. The technician did the job in the time estimated. And they gave me the best deal they could.
    Eileen - June 2016
  • Prompt service and immediate attention to a problem I was not aware of. They fit me right in for repair even though I was only expecting them to be able to do an oil change. They also fixed a problem with my husband's truck the week before at a far less cost than we expected!!
    Maureen - September 2015

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Monro Muffler Brake can save you 50% over the dealer service department. Our scheduled maintenance and repair services also help protect your factory warranty. With more than 50 years of industry experience and 1,106 locations, Monro Muffler Brake is a choice you can trust in Kentwood, Michigan.

Our Automotive Services Include:

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Monro
4762 Division Ave SE Kentwood, MI 49548
Phone: (616) 538-6999
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Monro Muffler Brake
| All Rights Reserved