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Your Monro Location:

(860) 388-1016

901 Boston Post Road
Old Saybrook, CT 06475

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

7:30AM - 7:00PM

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

9:00AM - 5:00PM

What People Are Saying:

  • It is so simple to make an appointment and the visit always goes smoothly. That’s way I’ve been going to Monro for years and years.
    Madeleine - January 2018
  • A non-nonsense quote and quick service. Danielle was very knowledgeable and helped us out with available coupons and other money-savings.
    Cathy - January 2018
  • Always helpful and friendly. They are quick and nicely priced. I've had many oil changes and routine maintenance done there. Never disappointed. Clean waiting room where you can watch your car being worked in.
    Judie - December 2017
  • Receptionist had the personality of a ??
    Not - December 2017
  • Knowledgeable staff .
    Steve - December 2017
  • They discovered the problem and were responsive to my questions.
    Robert - December 2017
  • Speedy service. Technicians were professional, nice, and provided recommendations for future services needed.
    Isabel - December 2017
  • Scheduled oil change, but arrived 1 hour early. Monroe changed my oil right away and I was home before the scheduled oil change appointment.
    Keith - November 2017
  • I go to Monroe every time I need an oil change. The staff is friendly and they do their best to get me an appointment. The prices are great too!
    Julie - November 2017
  • great service on my alignment and great customer service
    larry - November 2017
  • Great service, fast, really professional
    Maura - November 2017
  • Staff was very friendly, and service was quick
    Joe - November 2017
  • Got a cost free estimate that was the best price around and personable service beyond spectacular!
    Paul - November 2017
  • I needed my oil changed and it had been difficult to get to my usual shop, so I decided to try this Monro location. I saw reviews online had been great, so I figured I wouldn't have any issues. I scheduled an appointment on the website. When I got to the location for my appointment it was if the online system didn't register any appointment as the person seemed to not have any information that I had put in. After we got that squared away, the manager asked whether my engine was 1.8L or 2.0L. I was certain it was a 1.8L as that is what was what numerous service centers had indicated previously. They were unable to determine the engine size after looking under the hood and said that it was a 2.0. I should have spoken up at that time, but I didn't. I sat down and waited. I had headphones on, but the mechanic came out of the shop and was talking to the manager. At that time, I paused what I was listening to and heard them discussing 5W-30 oil. I knew that my car has always taken 5W-20, so I figured they must be talking about another car. The oil change finished, and I checked out. It wasn't until I got home that I looked at the receipt and saw 10W-30 oil listed. The next day I called the shop to inquire about this. I mentioned that I always had 5W-20 put into my car and wondered why the change. The manager told me that she was looking at the "book" and it says 5W-30. She said if I didn't believe her I could come by and look for myself. She told me it was the correct oil. I got into my office and I was talking with a few colleagues about it and was reading a few forums. I eventually was able to confirm that my car was in fact 1.8L and on the oil cap itself it says to use 5W-20. I called again and shared my concern with the manager. She said that 5W-30 was not used and that she checked with her mechanic earlier and he said he used 5W-20. She didn't update the bill. She never called me though to tell me this. I didn't find out until I called them.
    Tim - November 2017
  • Danielle explain why I needed to replace my 4 tires & why the tire valve seem to not be functioning
    Annette - November 2017
  • Always reliable
    Rob - November 2017
  • I've taken my vehicles to Monro for years to get service (oil changes, brakes, etc.). I was shocked to see the dramatic increase in the price for oil changes (yes, I understand, they were very low in the past: i.e. 9.99, 14.99, and 19.99, but besides the point). New management (yes, one manager represent's the entire corporation) abruptly came out to say: "Corporate sent me down, I can't have my guys work for free...". Then after I question the sudden change, new management tells me, "stop haggling me and I can get on with your car!.
    PM - October 2017
  • I like the convenience. The price varies which I cannot understand
    Frankie - October 2017
  • Very professional and knowledgeable
    Tim - October 2017
  • I have gone to this location many times and have had very minimal problems. This time I waited over 2 hrs just to get the car in the garage for an oil change and another 40 minutes for the oil change. Lady at the desk was very friendly.
    Nathan - October 2017
  • The assistant manager is a delight to have around. He is very courteous and respectful. I will be back in several months
    Jim - October 2017
  • I was kin and out of there within a half hour to rotate my tires
    Sean - October 2017
  • After having several frustrating experiences at my dealership, I started having most of my routine maintenance at my local Monro- the staff does a thorough job- lets me know of if there are issues that need my attention, and has competitive pricing.
    Meghan - October 2017
  • They had my interest piqued after telling me over the phone that they don't charge hourly and could give me an estimate the next morning. They explained the issues to me, even showed me on my car while it was jacked up, and were very accommodating. I'll definitely use their services again.
    Sam - October 2017
  • I was in a hurry and needed an oil change. I walked into Monro and was greeted warmly and accommodated immediately. The staff were friendly, efficient and did a superb job. I can't thank them enough for saving my day.
    Jennifer - October 2017
  • Got an oil change, staff was friendly
    Kathryn - October 2017
  • Oil change and tires rotated on my car today! Very quick service and price was reasonable.
    PATTI - September 2017
  • Just had my rear brakes and rotors change along with my oil change and rotating the tires. Danielle was friendly and professional.
    Patti - September 2017
  • Went in for an oil change and they told me my tires were all worn and dry rotted and that I was in dire need of new rear brakes. Took the car to my mechanic who said the tires were fine and that it was my front brakes that needed to be replaced,, not the rear ones. Not sure how you can mess that up, or mix it up in the ten feet you have to walk from the garage to the front. Used to like going here but since they hired the woman who works at the front now, I am not a fan. Sticking with someone who knows what they're talking about from now on.
    Kaitlin - September 2017
  • Great customer service and excellent work. Will use again. BTW, this is also the shop that told me I didn't need brakes after Westbrook, CT Toyota had twice told me that I did. Honesty and class.
    James - September 2017
  • Very easy to get an appointment, friendly fast service.
    Katherine - September 2017
  • I come here becasue the service is good and the technitians care about what they are doing.
    Tom - September 2017
  • First of all I have never paid thirty dollars for an oil change in all my life.Ican go to the Honda Dealership and get it done for 13.95.Also the new manager you have does not know how to treat her customers.I will not bring any of my cars there anymore and I will make sure I pass the word around too.You dont ever deserve a one star rating.
    Helen - September 2017
  • I always have taken my vehicles to Monro for regular oil changes for the past six years. This is the first time when the Monro staff member tried to overcharge me by asking me to sign the work order without indicating the cost of the service. Something about his demeanor and method gave me a sense that something wasn't quite right. Before I agreed to sign I asked him the cost of the oil change. When he told me $85 my soap icons were confirmed. I felt like he was definitely trying to rip me off as he clearly had my vehicle maintenance history on his screen and I had never paid more than $45 for an oil change. I offered to fetch my past invoices from my car and lo and behold my new price was $37.21. Hmmm. May never go back to Monro because of the unscrupulous action of one individual.
    John - September 2017
  • Have used for oil changes brake jobs and mufflers
    john - September 2017
  • Very happy when I arrived early for my appointment and was taken immediately because of a no show.
    Keith - August 2017
  • The mechanics worked hard to remove a rusted bolt for me without purchasing an additional part (just for the bolt). Job well done!
    Paul - August 2017
  • The staff was very friendly. At the time of service, there was only one staff member working which made getting a 10-minute oil change into an hour oil change. This wouldn't be a problem had I 1) didn't make an appointment and 2) if there were no other cars before me. The one staff member handled all the phone calls and walk-ins regarding their car concerns and appointments, all the while my car was in the garage for 40 minutes. That's 40 minutes past my scheduled appointment. The single guy that was working was nice and great, however, I wouldn't blame him for his untimeliness, rather it should be the manager who didn't scheduled his employees accordingly.
    Theresa - August 2017
  • The lobby is very dirty.
    Peter - July 2017
  • The lobby is very dirty.
    Peter - July 2017
  • manager was wonderful while oil change done
    elizabeth - July 2017
  • In and out within 45 mins. Under $20 for an Oil change is a good deal. I told them all I wanted was an oil change and no upselling and they actually complied this time! I went to another location not too far away and the guy was literally hanging off my muffler pipe. I was not pleased at all that time.
    Ross - July 2017
  • Great
    Pam - July 2017
  • Oil change
    Pam - July 2017
  • Use Munro Muffler for oil changes and more
    Rick - June 2017
  • Poor experience guy was all alone and took over and hour and a half to do my oil change while he was playing the air drumbs and doing everything else in the garage but change my oil
    N/a - June 2017
  • I frequently visit this Monroe, I am usually satisfied with their service however, during my last visit for an oil change, my hood was not closed all the way and I had to pull off the highway to fix it. Otherwise satisfied, great prices & specials!
    Tanner - June 2017
  • convenient and stress free
    Roger - May 2017
  • Very professional and courteous Ian the manager is
    Bill - May 2017
  • Staff is quick and honest. Front manager tells it like it is and the work is quality.
    NEAL - May 2017
  • They are upfront, honest, and thorough
    Robert - May 2017
  • Always fast friendly professional service.
    Roselle - May 2017
  • I had a belt replaced it seemed to be getting louder but now it's quiet.
    Jamie - May 2017
  • I had an oil change and my flat tire was repaired.
    Byron - April 2017
  • greeted and they took the car right away... the oil change took about 35 mins... they explianed everything...i went away happy
    Adam - April 2017
  • Oil change and tire rotation were fast and well done. Manager and technician were both professional and friendly.
    Tom - April 2017
  • Ian takes great care of our cars
    Mike - April 2017
  • I always tell people I'm never having my oil changed again---because every time i do the Monro guys always find some expensive repair that needs doing! But the fact is, every time they find something wrong, they take me out to the car and let me see for myself what the problem is....and it's always apparent that my safety has been compromised. Although I hate paying out the big bucks, I'm so happy these guys are so conscientious and thorough about safety issues...
    Michele - April 2017
  • Another quick and easy oil change at a great price.
    John - March 2017
  • Made an appointment online on a Sunday asking for an oil change and to rotate the tires in 1 hour from when sent. Received a reply within minutes as acceptable. Drove to their location arriving on time. Vehicle in shop within minutes and service completed very quickly. Easiest maintenance stop I have ever made. Very reasonable prices too. Will definitely use again.
    Kenneth - March 2017
  • needed a tire patched. They were able to get us in an out!
    debbie - March 2017
  • great work...courteous staff
    Matthew - March 2017
  • Went in for an oil change and fuel filter change. I also asked the man at the desk to look into why my 2wd and 4wd lights on the dash were flashing. My hood was stuck shut and I explained to the guys that you have to kinda jump on the hood to get the latch to release to open hood, the mechanic was 'banging' on my hood. Sounded like he was using a hammer. I told them to stop and I would call my neighbor to come down and open the hood which he did. The guy behind the counter told me they couldn't do the fuel filter because they couldn't decompress the lines, they didn't have the special tool and what they normally do, turn car on and off a few times was not working. So the didn't break anything they just aren't going to do the fuel filter but the oil change was done and I paid for oil change. So when I got outside with the paperwork and looking it over, it said I declined getting a new serpentine belt. When the mechanic got out of my car I asked why that was written. If my serpentine belt was bad no one told me that it was, he said that it was just starting to 'wear'. I was very upset with the whole visit and just left.
    Paula - March 2017
  • Very happy with all that was done.
    Dave - March 2017
  • Very happy with service at Old Saybrook location !
    david - February 2017
  • i had oil change and tires rotated very professional staff and a great price
    Jim - February 2017
  • The shop comes in well below any dealership and does not suggest any unnecessary repairs. They always let me know what's going on ahead of time. I trust them with both large and small jobs.
    Robert - February 2017
  • Efficient service
    Judy - February 2017
  • quick, professional, grest customer service
    Tim - February 2017
  • I get my oil changed every time at this location. Also all other servicing I choose them for both my cars. They are extremely professional and do a excellent job on my vechiles. They even remember my name which is a special part to customer service not many places do. Highly recommend and have my friends going here now.
    Sebastian - February 2017
  • Recently fitted Yokohama Geooander on Infiniti FX35. So far okeaesd with low noise and good winter reaction
    ROGER - February 2017
  • I believe his name is Adrian asst manager. Very nice professional man. He has a genuine approach to customer service and his knowledgeable. Keep this guy
    Bill - February 2017
  • Always friendly and usually can get appt. same day
    Penny - February 2017
  • Great customer service, great staff, great price for the work I had done on the far. Everything was explained to me thoroughly and no work was done on the car until I was informed about what needed to be done. The staff was very helpful and friendly.
    Sarah - January 2017
  • My car safety is important to them as well as myself!!!!!
    Dale - October 2016
  • Walked in with no appointment and was helped immediately.
    Tom - August 2015

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Monro
901 Boston Post Road Old Saybrook, CT 06475
Phone: (860) 388-1016
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