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Your Monro Location:

(860) 739-0630

252 Flanders Road
Niantic, CT 06357

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

7:30AM - 7:00PM

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

Closed

What People Are Saying:

  • Great service!
    Melissa - January 2018
  • Monro bought this location from another owner in June 2017 to the best of my knowledge. The previous owner had been storing my wheels and tires, but they were not found when I arranged for a swap for the winter. For six weeks I made phone calls and a couple in-person visits to the location in an attempt to motivate personnel to locate the wheels and tires. I had been told that they were looking and would call me with updates on the progress. In the six weeks I received no phone calls, emails, or any other form of communication from any personnel. Finally I called the corporate office and they looked into the matter. Within 15 minutes I got a call from the location and they had located my tires and wheels. At this point, they did not have lug-nuts that fit my studs and I had to wait another two weeks to get my wheels on. After a snow storm and the inability to travel for work or personnel business, I became quite frustrated. I am inclined to believe that the manager of the location lied directly to me when telling me that he had just tried to call me on one occasion as I looked at his monitor after asking what phone number he had called and a single digit was highlighted blue (indicating recent editing) and changed. My area code is 360 and I suspect he had changed the '3' to an '8' before turning the monitor for me to see. I cannot prove this though, and it is only speculation. Once the parts had been located, the work was done well; though I have never been this frustrated in any dealing with a business in my life.
    Bryan - January 2018
  • I dropped car off with a few specific jobs to be done and ill be expecting get them done. If there is a reason why they cannot be done what i requested, id like to know before hand not when i pick up
    Jong - January 2018
  • Great and fast service
    Niki - December 2017
  • Made an appt for 5, didn’t get checked in until 5:30 then the guy tried to talk me out of conventional oil when I already confidentlytold him it was ok.
    Samantha - December 2017
  • Great service and amazing guys working there!!
    Sandy - December 2017
  • Excellent product
    David - December 2017
  • Pro:Had new tires put on my truck. Quick and fast in / out service. Con; service tech said he will throw in a free alignment with the purchase of four tires. I did not look at invoice when I paid, called them back and asked why I did not received my alignment , tech said he never said that, but will do a alignment check.
    john - November 2017
  • The employees at Monroe are extremely nice and very knowledgeable/helpful. I absolutely recommend that everyone go here.
    Melissa - November 2017
  • Manager was very professional and took care of an incident that had occurred at a prior visit when he was not there. Everything was cleaned up after job was completed.
    Dan - October 2017
  • Came in to request an alignment, and walked our a happy customer. No hassles
    Jim - October 2017
  • the crew did my oil change tire rotation in a timely manner
    Brian - October 2017
  • My car runs smooth as silk after both the Transmission and Oil Pans were replaced, no leaks! The downside if any is you can’t tell anything was repaired because my Jeep is running perfectly.
    John - October 2017
  • I brought my vehicle for an oil change and one of the employees was kind enough to drive me to work! They did a safety inspection and pointed out some problems I would need to be fixed in the near future but they didn't push me to get the work done immediately, which is what most places in my experience have done. For a $20 oil change, you can't beat Monro! Will be going there again in the next 3,000 miles because I know it will be quick, easy, and without any headaches!
    Brandon - October 2017
  • Conveniently located and the staff is nice enough. Still, I feel like there are always additional charges/extra stuff that is added on to the end of the already substantial transaction ($900+) EVERY single time we go here. $30 here and there adds up, but this is pretty typical of most auto shops in my experience.
    Nick - October 2017
  • Great service! Everyone I spoke with in the shop has honesty and integrity. I'm happy to continue doing business here!
    Shannon - October 2017
  • Came in last minute at the end of the day for an oil change. Was able to be fit in and quickly got my car serviced at a reasonable price.
    Erica - September 2017
  • I liked ability to make a 7:30AM appointment
    John - September 2017
  • At 2:35 on a Friday, the alternator and battery died in my Yaris. Chris Rice and his team were able to assess the problem, get parts ordered and delivered and installed before 5:30 PM. My wife and I got to our daughter's house before dark. We cannot be more grateful for their dedication, professionalism, and service. - Jim Brazell
    Rev. - August 2017
  • Chris took care of my truck issue, it's running now without any problems.
    Paula - August 2017
  • Had oil change and tire repair and they did a great job, but they left my steering wheel dirty. Had to clean grease off it and they left dirty fingerprints on car door
    Pat - August 2017
  • Work was done properly and on time. Took the time to explain what was found and how it was corrected.
    Joseph - August 2017
  • The oil change was quick and I liked the alignment print out for the before and after results.
    Steve - August 2017
  • The tires are great! The customer service, not so much. When I arrived, I was notified that there was a mix up and that the tires that were set aside for my car were given to someone else. Then they had to find tires, which resulted in a longer wait for me. At the end, I showed them the email I received when I signed up for an appointment only. It had estimated tires to be $270 something and they were trying to charge me $700. That's crazy in my eyes. The icing on the cake was the employees attitudes. Honestly wouldn't return here!!!
    Confidential - August 2017
  • Great, friendly service.
    Marc - August 2017
  • Very honest and friendly service! I brought my Jetta here to get looked at, they did a full inspection diagnosis on the car and took the time to explain to me what my options were. I would recommend my friends and family to Monro for their great friendly service!
    Merita - August 2017
  • Andrew and his team were very professional.
    Denise - July 2017
  • Andrew and his team went above and beyond in taking care of my car. I went in for an oil change and to have them look into some noise. It was discovered that I needed all new bearings and they got the job done. The next day, I ended up with a hole in my muffler and they took care of us right away.
    Denise - July 2017
  • Needed front and bake brakes. Dropped car off the night before and picked it up 5 PM the next day.
    Jeff - July 2017
  • My car broke on the way to work. So I pulled into my local Monro location and they knew what and how to fix my car right then. They had me on the road in one day. Best place for front end work in the business. Great prices as well. Thank you guys so much for making it super painless and easy. Always refering business your way.
    Jack - July 2017
  • Dropped my truck off at 745 am for tire rotation and oil change. 1145 still no phone call saying truck is ready. Head over there and my truck is sitting in the parking lot finished. Would have been nice to have a phone call saying it was ready instead of sitting there wasting my day. Oil leaking out of bottom of engine compartment upon returning home. They didn't clean all the oil out of the engine bay. Made a mess over my driveway.
    Dan - July 2017
  • Had brakes inspected by John and he explained that I only needed rear brakes and rotors. He was very honest and explained the entire procedure, parts he woould be replacing and when to expect to replace the front brakes.
    Stu - June 2017
  • Oil change and tire rotation. Nothing out of the ordinary. Didn't need an appointment. Price ok. Only downsize vehicle was finished and parked outside for 15 minutes. I finally went to counter since no one called my name. They put completed paperwork in wrong place.
    Michael - June 2017
  • I have been a customer for 6yrs at Tires and Brakes, now Munro muffler and brake. I have always been treated with respect, never been taken for a "ride". On 6/16/17 I went to the shop on 252 Flanders Rd, Niantic, CT to have an A/C cut off kit installed on my 2004 GMC Envoy, after making arrangements prior for this install that would take an hour and 15 mins tops. I made the appointment on 6/15/17 and arrived at the scheduled time on 6/16. Upon my arrival Danielle Kolasuk drove my vehicle into the shop and then stated "you do know this is a 2hr job, right?" I replied it would take only an hour. She looked over at Chris, he nodded, she made a face then went into the shop slamming the door. Shortly after that a delivery was being made of new chairs and Chris stated to the delivery person "I'll be right with you", two seconds later Danielle very rudely said "Chris, can you take care of this guy?" It appears Danielle has an attitude about something, not sure what but what I am sure of is I do not want to look for another shop to do repairs on my vehicle!! Chris and his staff have always been very honest with me and that is what I want, not someone who thinks she's going to hoodwink me into 2hrs of labor, which by the way, is way too much with the $20 increase!! Please address this issue with Danielle, it would be greatly appreciated. Thank you, Paula M Phillips Evans
    Paula - June 2017
  • The staff is helpful and did a good job.
    Jasmine - June 2017
  • They did a great job completing my car and although it took longer than expected they offered a very fair price on the job to compensate for my time. That was greatly appreciated and I will come back again.
    David - June 2017

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Monro
252 Flanders Road Niantic, CT 06357
Phone: (860) 739-0630
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