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Your Monro Location:

(860) 354-1233

150 Danbury Road
New Milford, CT 06776

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

7:30AM - 7:00PM

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

9:00AM - 5:00PM

What People Are Saying:

  • Pete Zaborowski and his qualified staff have always gone over and beyond the call of duty to meet my needs on all 4 cars that I have serviced at the New Milford CT Monro Center. The service has always been timely, effective and delivered with an extraordinary level of courtesy. I have, and will continue to recommend this Monro Center to my friends and family. My thanks to Pete and his staff for outstanding service.
    Robert - March 2018
  • Good
    Bijianliu - March 2018
  • Scheduled appointment on - line never got a call to confirm. They never went over work they said needed to be done even through they said I declined to have work done. Techs did not put mats down on floor or seats. Seats are now stained. New guy at the desk is rude wish Pete was there.
    chris - February 2018
  • Pete and his team consistently provide excellent service and honest assessments. I am always comfortable doing business with them. Thanks.
    Anthony - February 2018
  • As soon as I picked up my car, I immediately felt the difference as I was driving with the new shocks. The ride feels so much better....does not feel as loose....also has a different feel of a lean with my car now compared to before I had this done. I have a lifetime warranty with these new shocks which is definitely a plus!!!!!!!! The ride is much tighter and I actually feel like I am higher up than I really am even though my car is not built to be raised that high up.....but that is definitely something that I am satisfied with. I received excellent service & the manager was very nice & helpful with me which was good also. Monro gave me the best rate for me to get my shocks done.....absolutely the best quality out there for me. I would recommend anyone to get their shocks done here!!!!!!! You won't be disappointed!!!!!! Not only your money's worth, but also knowing that your money was spent right because shocks are just another part of maintenance on your car. I made the right decision by getting new back shocks here instead of waiting longer still driving around with worn out, slow leaking, loose back shocks. Now I will have so much more fun driving!!!!!!!!!!
    Ashley - February 2018
  • Excellent Service, very customer friendly. Explained all services needed in terms that I could understand.
    Elizabeth - February 2018
  • Every time I come to Monro in New Milford I am blown away by the expertise, diligence, solicitude, and integrity of Pete Zaborowski, the manager. I wouldb't trust my automobiles with anyone else but him. He and his talented, capable crew manage to keep my cars up and running like brand new, all the time. Whenever I come here I know I will leave satisfied, with all my car cares resolved and without any concerns about being sold anything I didn't need. That's why I keep coming back, and that's why I tell my friends and family to come here too.
    Dan - January 2018
  • Helpful, efficient and kind! Appreciated the speed and attention after a long day at work!
    Doreen - January 2018
  • I believe Pete who runs the show there is Honest in his recommendations
    David - January 2018
  • Great
    Lisa - January 2018
  • Always fast friendly and gets it done right
    Michelle - January 2018
  • I went for an exhaust issue. My car was really loud because the connection between the exhaust pipe and catalytic converter had broken apart. They diagnosed it in 20 mins (great). Told me what the issue was and gave me two options to fix the problem. I chose the least expensive. Which was to weld the peices together because it's an older car and it's getting close to being on its last leg. And putting an $1800 exhaust system didn't make much sense. They told me it would take 30 mins to fix and it did. However my issue is that they charged $200 in labor for a job that took 30 mins. Even if you include the time to diagnose that's still under an hour. I'm one to pay for work that is done so I didn't argue it. But when I thought about it more the more I realized that was way too much to spend for them to weld two pieces together. I'm not sure if it's because I'm a woman or if they are just woefully over priced. I appreciate how quick they were to diagnose and fix the problem that is why I gave them two stars. But I really feel like I got ripped off with the cost.
    LANAYA - January 2018
  • Monro in New Milford is my go to place.
    Steve - January 2018
  • Everything was explained to me simply so I could understand it. My tires are so good in the snow. Coming back and I’d recommend New Milford shop to my friends.
    Bram - January 2018
  • Excellent service. Explained work that needed to be done. Quick turnaround.
    Daniela - January 2018
  • Excellent service and in a timely fashion!
    Rebecca - December 2017
  • All my questions were answered. And the tires are great
    Bram - December 2017
  • Pete is honestly the best Monro guy there is and the best manager there is around. I always tell people to go there and ask for pete he'll hook you up with the best service around
    Dylan - December 2017
  • Pete was so helpful and knowledgeable
    Beam - December 2017
  • Pete was extremely helpful and explained things thoroughly. I’d definitely go back to this Monro.
    Bram - December 2017
  • Did not appreciate mechanic stopping what he was doing to answer phone calls!
    Bob - November 2017
  • If I could give a them a zero star rating, I would. In addition to an oil change, I requested a check on a rear tire that was losing air, plus a tire rotation. The establishment blatantly lied about performing my request, let alone filling my tires with air to equal capacity. I am certain of this for two reasons- my dashboard computer AND my tire being flat the next morning. The EXACT same tire that I had asked them to check!! This behavior is completely unacceptable. If this had been done and not signed off by the manager, I might not be as upset as I am about this entire situation. It makes me question whether or not if it was because I was a woman that they thought that they could get away with what they did? Well, regardless of whether or not I was a man OR a woman, they ought to be thankful that nothing happened to me or my children due to the fact that they lied about the work performed on my vehicle. This is inexcusable.
    Danielle - November 2017
  • The work was solid and completed quickly. There was a slight communication error that delayed the fix, but as soon as it was resolved the work was promptly done. Great job.
    Andrew - November 2017
  • I love the guys at this Monro Muffler. They're straight to the point and don't try to rope you into spending more than what you need. They never try to oversell. Professional, polite, and good guys.
    Denae - November 2017
  • These guys were GREAT! I was quoted $579 at Hyundai dealer in Danbury and told my car's flex pipe and straps had to be replaced and that they were so rusty, it would take longer to do the job. Mavis Tires told me a week before that the metallic rattle I was hearing was caused by the strap that help the flex pipe - rusty and ready to fall off. They said this repair would involve welding, which they did not do. They recommended Monroe Muffler. I called MM and asked what a new flex pipe and strap(s) would cost and was told $150-$200. When I took the car to MM, they chacked the car and called me out to see the flex pipe for mself. The worker showed me there was no problem with the flex pipe - no leaks, no cracks and no extreme rust except for the strap. Then they told me they could replace the strap for $20. Woo hoo!!!!! I am recommending Monroe Muffler to everyone I know. Thanks!
    Mari - November 2017
  • Oil change is quick and easy. I like that they give me printouts of things I might need to do on the car.
    Lisa - October 2017
  • I came in last minute without an appointment. They were able to get me in and service my car quickly.
    Gaspare - October 2017
  • There the best place to go to get work done right!!
    Markis - October 2017
  • Quick service, polite employees, clean workspace.
    Michelle - October 2017
  • scheduling was easy, fit my timeline and there was no issue with rescheduling. services was great, details and options fully discussed, more information provided than I asked for, etc.
    Lynn - October 2017
  • They were backed up, but got it done within 2 hours on a holiday and communicated with me promptly and often.
    Heather - October 2017
  • Super friendly staff, quick and thorough
    Nikki - October 2017
  • My brakes started making noise and Monro was able to fix them right away
    Lynn - October 2017
  • I got there at 3PM and they started on time.
    Caroline - October 2017
  • I had an oil change done at the New Milford, CT location. Excellent Service, friendly, great customer service.
    Elizabeth - September 2017
  • oil change & filter
    Jerry - September 2017
  • Is waiting for a bit long
    Bijian - September 2017
  • I thought my brakes required replacement. The shop was honest with me and told me my brakes were fine. They could have replaced them and charged me lots of money. They did not. Honesty is hard to find when your a woman at an auto store.
    Dana - September 2017
  • Quick easy brake replacement.
    Rich - September 2017
  • really good services
    Julio - September 2017
  • Fast service and they did a great job on the brakes
    Philip - September 2017
  • Fast service and they did a great job on the brakes
    Philip - September 2017
  • Pete is great. Honest and doesn't push repairs
    Elizabeth - September 2017
  • I had the muffler fixed, I was in and out in about 2 hours. Would highly recommend them.
    Dan - September 2017
  • Long time customer of the New Milford store. Skilled staff and high service ethic. High regard for manager Pete's expertise and integrity.
    John - August 2017
  • Service at Munro was prompt and moderately priced. You can depend on Peter for good advice.
    Thomas - August 2017
  • The Manager "Pete" is a professional, friendly, honest man who runs a crew who are a great group of skilled men. I trust every service I have received from Monroe- I am a "lifer" customer!
    phyllis - August 2017
  • The Manager "Pete" is a professional, friendly, honest man who runs a crew who are a great group of skilled men. I trust every service I have received from Monroe- I am a "lifer" customer!
    phyllis - August 2017
  • great service
    Kim - August 2017

  • Chuck - August 2017
  • Appointment was taken into the shop 30 mins after appointment time but the service was completed quickly.
    Chantel - August 2017
  • They found the problem with my car and was able to address it without any problems which made me a happy customer.
    Kaisha - August 2017
  • They r great
    Danny - August 2017
  • My oil change is always done in a timely manner and I continue to come back here.
    Anthony - August 2017
  • Took the time to doit right the first time
    Dwyer - August 2017
  • Great service
    Jennifer - August 2017
  • Extremely helpful and honest about the work they do. They do a great job. Pete is the best!
    Arica - August 2017
  • Oil change & tire rotation was well done. Check up on brakes also explained well.
    Bill - August 2017
  • Ask to rotate my tires and they didn't There was a special going on at the time of my visit for $14.99 was charged $33
    Denise - July 2017
  • Monroe in New Milford has provided me with excellent service for several years now. Thanks a lot.
    Anthony - July 2017
  • Had a problem with my AC and they worked to solve the problem with integrity and efficiency to save me $$$.
    Jeff - July 2017
  • Sales man need not work if they don't have a manger. Stated he had to call his manger because he didn't know how to bill an oil change with the customer having his Owen oil. Or is it he don't Kown how to bill extra services when the customer has his owen supplies. Which just goes to show that Monroe Muffler has so many hidden tricks in there ads than any other place of business. Although the kid rather disbate this statenunf we all do it. I hate to tell you living in New Milford Ct I've gotten to use most every Auto business in the sourounding Townes and I e found MONROE MUFFLER has the most hidden small print in everything they offer not that it matters I will. Ever return to this place of business because he'd rather debate the practices or other business then tend to the customer in front of him. Yo go boy!!!
    Raymond - July 2017
  • They were very professional and completed the work quickly and within their estimate. I would recommend them to my friends and family.
    John - July 2017
  • Quite a relaxing two hours, sitting in the waiting room, reading a book, and a straightforward upgrade and repair job.
    Bill - July 2017
  • The Monro Muffler/Brake & Service location was conveniently located to nearby business that I could visit while my vehicle was being serviced and provided fast and friendly service.
    David - July 2017
  • Great prices with good service
    Rick - July 2017
  • Excellent experience starter with the manager Pete. He was very helpful explaining everything,well spoken very knowledgeable about the products and services he was presenting. The service was performed efficiently and in a timely manner.
    Fred - July 2017
  • Put on new tires
    Lewis - July 2017
  • I brought my truck in for an oil change. They got me in and out quickly and did a great job.
    John - July 2017
  • Expert and attentive service for a drive-in problem.
    R - July 2017
  • The best
    Danny - July 2017
  • The best
    Danny - July 2017
  • Good service, explained all to me and I appreciate that being a woman. Only will go here for my oil changes and other maintenance on both vehicles.
    Kathleen - July 2017
  • Was recommended by Ron Head at the Danbury Mill Plain Rd/Lake Ave Ext to contact Pete and his staff at the New Milford location. Sure did, and Pete took me in last minute and was provided OUTSTANDING service by him and his staff....
    Lauretta - July 2017
  • Blew out a tire late Saturday afternoon. Had a busy Sunday booked with family from out of town and a crazy work week upcoming. Scheduled a tentative appointment for Sunday and crossed my fingers. Not only did they squeeze me in on Sunday, found me new tires on sale and got an oil change to boot. Able to drop the car, pay over the phone and pick the car up after hours. Price was several hundred less than BMW quoted.
    John - June 2017
  • Polite staff,clean store, great service!
    Thomas - June 2017
  • Friendly, helpful and answering my questions without seeming annoyed. I like the service and will be back to have more repaired and serviced with my Saturn
    Bill - June 2017
  • Brakes and rotors....
    Lori - June 2017
  • Always happy with the work done & the employees.
    Racheal - June 2017
  • Always a joy to visit this location
    Nicole - June 2017
  • My latest visit was for an oil change, the staff as usual was helpful and accommodating. I often use Monro Muffler for my car repair service. The manager is always friendly and helpful.
    Darlene - June 2017
  • Very nice staff. Had to replace my front struts. After driving 1 mile up the road, loud scrapping noise from front end. Brought it back for an adjustment. Hope its ok now.
    Lisa - June 2017
  • sounds great
    James - June 2017
  • The manager went above and beyond for me. Extremely satisfied with their service. I was so happy with it, three weeks later my husband brought his car in to have his brakes done.
    Kathline - June 2017
  • Very professional and courteous service.
    Mandi - June 2017
  • Had an oil change. The guy at front desk offered a bunch of stuff and said it was all included in the price ($24,99) but it would be 30 more minutes to have everything done. The mechanical finally came and had my car for maybe 10 minutes. And I ended up paying $32 and change. I mean, I don't know much about cars but there's a little difference between 10 and 30 min and $25 to $30. And the way they treat you is just weird, I was used to better quality of service.
    Marianna - June 2017
  • Couldn't keep air in tire and couldn't find what was wrong with tire but they did. Now it's ok.......
    Marion - June 2017
  • nobody better than Pete and the boy's
    chris - June 2017
  • A quick fix on my muffler. Would come again.
    Madeline - May 2017
  • Had my 4 kids with me. Offered them coloring books to keep them busy. Oil change was fast and efficient
    Kieth - May 2017
  • Thanks Pete! Oil change, new tires & alignment - all in one spot at a reasonable price!
    Mike - May 2017
  • they let me know what other products I might need and showed me how my brakes and were tires were wearing. very professional with know pressure.
    randy - May 2017
  • Shock bolts snapped off in the rear of my Cherokee, store did a good job blasting the old ones out and installing new stainless bolts.
    Justin - May 2017
  • tremendous care and punctuality.
    Tom - May 2017
  • Good job on maintenance. But the waiting time was more than what was told. Store does not have anything good for the customers who has to wait.
    Sharat - May 2017
  • They are always nice and professional at this location. The manager is honest with you.
    Caroline - May 2017
  • These boys at monroe done an excellent job for me . Car is running fine now. Thanks guys.
    Don - May 2017
  • Pete and his crew once again come through with excellent customer service and knowledge. They try and work with you any way you can and don't give you any run around! Been a customer for years and will continue to have my car serviced there.
    Jacqueline - May 2017
  • Great service!
    Courtney - May 2017
  • I've been going to monro for years. Fast courteous and do superb work
    Wendy - May 2017
  • Love the guys at the shop. They always take care of my fleet truck and all the needs.
    Jeff - May 2017
  • I have always had very excellent, polite and professional service at Monro in New Milford, Ct . I will be sure to continue my business and definitely recommend to my friends. Thanks for such great service!
    Linda - May 2017
  • Salesman brought my car right in time as promised and on budget with no overatures
    Bob - April 2017
  • I ask three things of the people into whose care I entrust my vehicle: expertise, reliability, and integrity. The reason I keep coming back to Monro in New Milford is because Pete Zaborowski and his crew epitomize all three. They always fix whatever is wrong with my car correctly, at a reasonable price, and they never try to sell me anything I don't really need. I trust them implicitly because they have consistently earned my trust over the last 15 years.
    Daniel - April 2017
  • nobody better than pete
    chris - April 2017
  • oil change is great
    Julio - April 2017
  • I went in to have snow tires removed and all season tires mounted. Everything went off without a hitch. As requested they marked the location of all my snow tires so I can properly rotate them next season and wrapped each tire up in a bag to keep my car clean. No issues whatsoever since then.
    Christopher - April 2017
  • The service was efficient and the staff was very helpful. The only thing I didn't like was that they left the car running when they had finished the service and I was in the office for another 10-15 minutes. Wasted gas and not too good for the environment.
    Christine - April 2017
  • Great service.
    Jason - April 2017
  • Michael did a perfect job of re-aligning my vehicle after it had been improperly done previously. I always believe in the quality of work that is done by the guys: Mike, Pete & James at the Danbury Road, New Milford, CT location.
    Coni - April 2017
  • Came in for a quick oil change, the technician found three nails in one tire. Assured me that it could be repaired and still was able to rotate the tires. job well done!
    Emily - April 2017
  • I had an appointment & serviced on time
    Mike - April 2017
  • There is no one in the world I would trust with this van except for Pete Zaborowski and his crew of professionals. They are both highly skilled and completely trustworthy. They always get the job done right the first time and at a fair price. What more could anyone want?
    Dan - April 2017
  • great customer service
    Shannon - March 2017
  • The staff was friendly, professional and helpful
    Eileen - March 2017
  • My oil change was completed by the time promised, despite being "squeezed" in between other appointments. The waiting area is bright and airy, but not as warm as I would prefer.
    Agi - March 2017
  • fast and good price.
    Peter - March 2017
  • Very welcoming and gave direct info. Did work in a very timely manner. Highly recommend!
    Jon - March 2017
  • Helpful and pleasant to do business with
    Cindy - March 2017
  • Had a great experience at a reasonable price
    Bruce - March 2017
  • I first went here to check a rattle in my exhaust, the guy there tap welded it for me free of charge because i was in a rush and they were closing, I told him ill be back to get it replaced when i can, he was cool with it, i appreciated it, that rattle was driving me nuts! i have bean back to get my oil changed , no problems, they do alot right in front of you to, big window to watch them work, i will use them from now on.
    Jack - March 2017
  • Took vehicle right in completed service in a timely manner
    Brian - March 2017
  • Great service. Great people!
    Alan - March 2017
  • I went for a oil change, they have no customer service. In the waiting area, I sat there listening to the people that work there personal problems and everything bad they use to do in the past and present. While that was going on the guy that was doing the oil change kept on stopping to engage in several conversations while looking at my husband and I through the window every 5 seconds. When he finally finished, we asked if everything was going on with the car. The only thing he said was that he would print out sheet of how much everything would cost if I want to fix something. But never said what the things was wrong, he did not want to explain anything.
    Kenya - March 2017
  • .
    Jonathan - March 2017
  • Excellent service
    Jerry - March 2017
  • Awesome customer service
    Deborah - March 2017
  • I purchased tires for my mother's 2011 Toyota FJ Cruiser and my 2011 Kia Sportage recently and they are very nice tires at a great price. Good treads and no road noise
    Bill - March 2017
  • I was happy with the Great service. My car was in and out. I didn't have to wait long at all.
    Sara - March 2017
  • N/a
    Bryan - March 2017
  • the guys that worked on my truck ere great got me back on the road fast
    Richard - March 2017
  • Took us in without an appointment and fixed our issue
    Deborah - March 2017
  • Had muffler installed in timely manner, customer service rep was caring and helpful
    Carol - March 2017
  • They are polite, efficient, and helpful. I always go to Monro for all my car needs.
    Susan - March 2017
  • I love this shop and all the guys there. I've been going there for 16 yrs. Pete Z is great.
    Gayl - March 2017
  • got service done in manerly fashion ... Cost is always factor ...
    Dennis - February 2017
  • The service is great
    Timothy - February 2017
  • 5 stars for your company. They are on it as professional as can possibly be.
    Alan - February 2017
  • Great service, fast turn around. Honest and very helpful.
    Joe - February 2017
  • They have always been great to me and never pushy.
    Anthony - February 2017
  • These guys are great from oil changes to tires!
    Maryellen - February 2017
  • Walked in for an oil change, they were great, friendly, and reasonably priced. They ended up replacing my air filter too, had a stupid mouse nest in it and didn't even know!
    Kelsey - February 2017
  • Great oil change and great service
    Steve - February 2017
  • Great service at competitive prices.
    Patrick. - February 2017
  • The team of auto technicians at the New Milford monro are friendly and efficient. I feel good knowing that my car is being maintained and repaired by a qualified and caring staff.
    Matt - February 2017
  • Always a pleasure! Been a customer for 13 yrs.
    Racheal - February 2017
  • Came in for Service work on our company truck. They were fair, quick and friendly
    Jeff - February 2017
  • Great people great prices
    Racheal - January 2017
  • Doesn't try to sell you what you don't need!
    Rick - January 2017
  • But I also came back because I thought I had a problem with my brakes but I didn't. They also help me with my door on the drive side when someone hit my Ford Escape to tape the window up for me. The men at this location in New Milford Ct also help me to find a very good Auto Body Shop to help me. To get my door fix thanks to these men that Auto Body Shop help me to get my Ford Escape fix by the other insurance company if I had to do it myself to talk to that insurance company I wouldn't get my Ford Escape back for two months now my Ford will be coming back sooner Thank You for helping me
    Diane - January 2017
  • The manager took time to talk with me and make sure that I was completely satisfied with my service.
    Ryan - January 2017
  • Everybody is friendly and very helpful. There is never any pressure to upsell additional repairs like Valvoline. Instead, there is a good explanation about what the car needs and when it needs it. Excellent from start to finish.
    Bob - July 2016
  • The man at the front desk was so friendly and helpful- they took my car in last minute and somehow made the necessary repairs, even staying open an hour later than they would have otherwise. I am always happy with the service and quality of work.
    Brittany - July 2016
  • I scheduled my appointment online. When I arrived about 15 minutes early, Pete, the manager, took me right in. My oil change was completed quickly and accurately by James. I received measurements of my tire treads and my brakes were checked.
    Elizabeth - June 2016
  • Great customer service, Great explanation and I will be back to purchase tires and all my automotive maintenance needs. Great Job.
    Angel - May 2016
  • Pete, the head of the branch, is always so kind and understanding. I'm not very intelligent when it comes to cars, and he always makes sure I understand what is going on when I need to bring it in. He always gives a fair price and has taken his customers.
    Jaclyn - May 2016
  • We've always been made to feel very comfortable and the staff is very friendly and knowledgeable.
    Dennis - May 2016
  • My car was taken in promptly at my scheduled time my car was finished and the staff were professional and helpful.
    Richard - April 2016
  • Pete Zaborowski is an outstanding manager, and the reason why I bring all my cars here to be serviced. Pete is friendly, knowledgeable and most importantly, trustworthy. Monro is extremely fortunate to have Pete as a manager!!
    John - April 2016
  • I never have to worry when I drop my car off!
    Joe - September 2015
  • Everyone was so friendly, helpful and amazing. I will definitely be back & tell others how awesome you guys are.
    Joe - September 2015
  • The customer service- they kept me updated every step of the way.
    Janene - September 2015
  • Troy and his crew are always awesome, respectful, friendly and ready to answer any questions!!! I have been a customer for about 8 years now! Great team!
    Brian - September 2015
  • Guys were very helpful and informative.
    Terry - August 2015
  • I have been getting my cars serviced at this Monro station for many years. Manager Pete Z. is reliable, knowledgeable, an overall great guy - I trust him with my vehicles and will continue to do so. He expects good service from all of his staff. This particular time Pete assisted me with tire options for my Honda Civic as well as my wife's vehicle. Although the shop was busy on a Friday afternoon, Pete took the time necessary to ensure I understood my options and next steps. Thanks for the opportunity to express my opinion and to provide feedback.
    Patrick - August 2015

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150 Danbury Road New Milford, CT 06776
Phone: (860) 354-1233
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