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Your Monro Location:

(860) 224-4493

615 Hartford Road
New Britain, CT 06053

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

7:30AM - 7:00PM

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

9:00AM - 5:00PM

What People Are Saying:

  • I did have to wait about an hour after my scheduled appointment time to be given a quote for service, however, the overall experience was good. The dealership had recommended multiple parts be replaced and the Monro staff showed me the parts on my car and explained that one thing did not need replacement just yet. I was very appreciative of this because the parts the dealer recommended were very expensive.
    Tracy - January 2018
  • The oil change was fast. The employees grunted and were upset because they were tired and not expecting another customer. They asked if it was okay that I didn't receive the tire rotation and other free services because they were tired and ready to go home.
    Aaliyah - January 2018
  • I have been going to this store consistently for oil changes and minor repairs for my truck. Every time I go I have a great experience from start to finish. The staff is friendly and a pleasure to work with.
    Jeff - January 2018
  • Same day appointment. Friendly staff
    B - January 2018
  • I went in for an oil change. I was pleased that the oil change only came to $14 because of a December special. My car was taken in a few minutes after my scheduled appointment time. The technician suggested that I not have the tires rotated this time because they measured the tread on my tires and found they were evenly worn, so he suggested that I have them rotated the next time I had the oil changed.
    Kathleen - December 2017
  • Is my favorite place to bring or call to ask any questions about my vehicle. The auto techs are very nice, knowledgeable and always give great customer service.
    Shania - December 2017
  • I through that i choose that location for oil change but i pick wrong location. But they still willing to take my car immediately. I will definitely come back again.
    Juan - November 2017
  • The General Manager there is super knowledgeable on service needed.
    Mike - November 2017
  • Needed two wheel bearing replacements and store was jammed, but stored the car overnight at no cost and the car is running beautifully now. No more shaking, rattling, rumbling. Fuel economy seems to improved a touch too.
    Alex - October 2017
  • Always great service
    Claudia - October 2017
  • I come here all the time to get an oil change and not once have I had a problem with customer service or my car.
    Nicole - October 2017
  • I've been going to the New Britain Meineke near Westfarms Mall in Hartford Connecticut they continue to not rotating my tires or inspecting my car for what needs to be done. I know this for a fact because I bought my car brand new 6 months ago and it has two brand new tires put on at two different months
    Kenneth - October 2017
  • I came in after work with an oil leak of some sort, to have them take a look and see if they could tell me what was going on. The gentleman working took my truck right in and put it up on the life. He showed me where it seemed to be leaking from the oil filter itself and stated that it was on there tight, he was not able to figure out why it was leaking. He told me he could change the oil filter and hope that that would do it, I told him to go ahead. When he was done I asked him what I owed for the new filter and time, he told me nothing I was all set. I was so thankful! I would recommend this location to all!!
    Jennifer - September 2017
  • This place always fits me in when I need it most. They are quick and accurate I will always come back.
    Katie - September 2017
  • Everytime I go here I never have to wait & they are so thorough. The staff is incredibly nice & knowledgeable.
    Jennifer - September 2017
  • I was very pleased with the speed and efficiency of the repairs done
    Andrew - September 2017
  • Convenient location, Friendly knowledgeable staff, Good customer service
    Annie - August 2017
  • Let me start off great by saying I came in for an oil change and I had to have a tire patched. They did both jobs and I went home happy as a clam. Until I woke up in the morning and my tire was flat again. I took it to the place where I bought my tires and they told me I had a nail in my tire that was supposedly fixed the day before. Was pretty shocked that I had a nail that Monroe neglected to fix when I paid to have it fixed. Other than that the oil change seems to be working just well.
    Andrew - August 2017
  • He was friendly and accurate about the time i suppose to pick up my car before work. Also offer me other saving options for the future. I wi definitely come back again.
    Juan - July 2017
  • We've brought our cars to different places, but we've never had such great service as we've had at this Monro since Kareem and Alex have been there! We wouldn't go anywhere else! The best service and so caring!
    Claudia - July 2017
  • They did a great job of evaluating and handling my braking problems
    Robert - July 2017
  • I would come here again.
    Laverne - July 2017
  • All the staff is very friendly and they are always very informative. I have been going to Monro for 4 years!
    Breanna - July 2017
  • I was go here to get my oil change keep the prices cheap Tusket tires rotated could service excellent quality
    Kenneth - June 2017
  • Sometimes people only have holidays off to get things like car service or repair done.
    Jarrod - June 2017
  • Great service fast in and out.
    Evelyn - May 2017
  • Quick and easy oil change... very good service.
    Dan - May 2017
  • I will definitely return for future service. The exceeded my expectations.
    Jerimy - May 2017
  • I went to replace my tires, store personnel stated after 2 hours that I need to replace my stud hiding the face that the mechanic cross threaded the bolt. Previously I had changed my tired from Acura dealership and when I called them and told them about this they asked me to get my car at thier facility and investigated it. They told me that during reinstalltion of my tires at monroe the mechanic crossthreaded the bolt. I will contact the store and see if they own up to this.
    Pav - May 2017
  • They were fast, they made sure I understood what was wrong with my car, and the price was right.
    Roxanne - May 2017
  • My car feels as good as new with the oil change. Very satisfied
    Tevin - May 2017
  • This is second time I bring my car for oil change. They are so friendly and accurate when it is done.
    Juan - May 2017
  • Excellent service!
    Ann - May 2017
  • 1
    Claudia - April 2017
  • Quick, kind helpers. Will return.
    Destynie - April 2017
  • improved ride and peace of mind with new tires
    Carl - April 2017
  • Went to get a oil change and was told what else was wrong with my car so i can get that issue fixed as well. Very thankful for that.
    Yojaris - April 2017
  • Definitely would recommend
    Jennifer - February 2017
  • Good service
    Rikesh - February 2017
  • Oil Change was relatively quick. I also liked the brake and tire check.
    Shannon - February 2017
  • I got an oil change and I was in and out in no time!
    Michell - February 2017
  • Got new wipers. work great. Service was quick and helpful
    Donald - February 2017
  • A good shop, at a convenient location!
    Carl - February 2017
  • Fantastic service and professional! They take care to listen to what's going on with the car and then suggest a solution! Kareem and Alex are fantastic! I wouldn't bring my car anywhere else!
    Claudia - January 2017
  • I am a returning customer. Every appointment I have made through the homepage has been accommodated at the promised time. The staff is professional and friendly. My vehicle was handled with care, and maintenance records and recommendations are given at ea
    Tony - May 2016
  • The customer service is great every time I have come in. They have always been friendly and taken the time to explain everything. I'll always bring my car here 1st.
    Melissa - September 2015
  • The manager is always friendly and personable. Thoroughly explains the work being done and how it can be done most efficiently.
    Jodan - August 2015

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Monro
615 Hartford Road New Britain, CT 06053
Phone: (860) 224-4493
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