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Your Monro Location:

(315) 539-2668

2444 State Route 414
Waterloo, NY 13165

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

Closed

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

9:00AM - 5:00PM

What People Are Saying:

  • Very prosessional. explained everything
    Tom - November 2017
  • I was traveling. My tire was losing air. I pulled into the store and explained my problem. My tire was removed, but could not be repaired. My spare tire was installed. I asked how much I owed and was told there was no charge. How wonderful. Thanks!.
    Dr. - October 2017
  • I went in for a routine oil change and tire alignment. After looking over my car, it was determined I needed completely new tires and alignment. They took me out on the floor to show me how bad the tires were, applied coupons, and shuttled me to and from my house. After going to my dealer for a year and having nothing but problems, the way Monro fixed my problems and treated me, made me want to be a customer of theirs as long as I can.
    amanda - October 2017
  • Very quick and professional.
    Bob - October 2017
  • I went in without an appointment, told them what was going on with my car, and because my boyfriend and I were going out of town, they let me keep I there overnight. They fixed my car in a timely manner and the price wasn't too bad. What you would expect to pay for my issue. Everyone is super nice and friendly there.
    Katie - October 2017
  • Tires have been very quiet while traveling and the ride is great
    Michelle/Ma - October 2017
  • Tony is great. Honest, kind and very pleasant. Thecpther guys there are also very professional. Always a pleasure!
    Laura - October 2017
  • The guys over at Monro went above a day beyond to make my experience quick, painless, and effective.
    Jason - October 2017
  • Product was great and came with a great warranty
    Alexander - October 2017
  • Received oil change. Very professsional
    Holli - October 2017
  • Bubba and his crew were quick and efficient ! Would definitely recommend
    Steven - October 2017
  • Very nice staff and very fast work, done right
    Domnick - October 2017
  • these guys went the extra mile to get us back on the road again after we broke down and got towed to their shop! They came in early on a Sunday and had us out of there in a couple hours! If I didnt live 2 hours away from this shop they would be my permanent mechanics! Thanks guys!!!
    Joe - October 2017
  • They always provide great service and keep me informed on what's needed but especially what's not needed for my vehicle to run at its best
    Deborah - September 2017
  • The guys got the job done in a expedited fashion while at a fair price. I arrived early and I was still served immediately.
    Andrew - September 2017
  • Easy to work with and no hassling
    Joshua - September 2017
  • I drive and its quiet
    duvante - August 2017
  • Excellent service and great manager.....
    David - August 2017
  • Always treated with respect. No issues or concerns. That is why I keep going back.
    Debra - August 2017
  • Timely inspection and friendly service!
    John - August 2017
  • The gentleman whom did the repairs on my car was very friendly and able to correct a wheel problem I have been having for a very long time. I will be going back for my future repairs.
    Gloria - August 2017
  • quick
    Penny - August 2017
  • Ecellent manager and great technicians..
    Derleth - August 2017
  • Great management & courteous mechanic!
    Rebecca - August 2017
  • I am extremely pleased with the products, but more so with, the customer service at Waterloo, Monro muffler. The crew was helpful and friendly throughout. They even matched a competitors price on a set of four tires with better tires at a lower price. They even accepted a coupons off of there website for the service they provided, providing even more value to me as a customer. They got my vehicle in the next morning after the quote and even offered to shuttle me home. I highly recommend taking all your vehicles to Waterloo Monro. I appreciate their professional, yet reasonable approach to car service. As a single, hardworking mother, I thank you Waterloo Monro Muffler for taking care of our families Subaru.
    Jennifer - August 2017
  • Fast appointment. No problem with the service.
    Tracy - August 2017
  • People at Monroe are very courteous and very helpful - they told me I would need brake done soon - I had them do it while I was there
    Judith - August 2017
  • I was there during my lunch break. Needed my inspection done and they provided quick and professional service.
    Suzanne - August 2017
  • easy to schedule (online) and quick service
    R - August 2017
  • Great and fast service, very helpful and explained everything to me!
    Jaclyn - August 2017
  • Vehicle inspection was effortless every step of the way: from appointment accommodation, actual procedure, spotless inviting waiting area, friendly, helpful staff.
    P - July 2017
  • I stopped in for an exhaust estimate. Like most people, I was hoping it would be quick and painless. My timing wasn't the best as they were quite busy. But I only waited a short amount of time. To my surprise, my exhaust just needed a simple repair. They completed it very quickly for a very reasonable price! Very professional and knowledgeable staff. Will definitely be taking my vehicle here for other services!
    Don - July 2017
  • This location seems better than it has been in the past
    Chris - July 2017
  • They were honest with how bad it was and explained all the great perks of having my wheels realigned right.
    Elizabeth - July 2017
  • Speedy and reliable oil change. Makes my car run great!
    Nick - July 2017
  • I use break pads to stop car
    Kevin - July 2017
  • Needed some work done on my car. Received progress updates along the way. Tom was very knowledgeable and friendly on the phone and in person.
    Elijah - July 2017
  • Easy to schedule, great prices, friendly and knowledgeable staff!
    Mackenzie - July 2017
  • I went in for an oil change but was shown I was in dire need of front brakes and rotors. After making me an offer, I checked around and actually had other mechanics telling me to take their deal because they couldn't match that price. Very happy so far, and they got it done very quickly.
    Eric - July 2017
  • I was in a training session at the hotel next door. Stopped in over the lunch break for an oil change. My class was done at 230, I walked over, and picked up my car. Very easy
    Tim - July 2017
  • I recently took my 2013 Hyundai Sonata in for a problem over heating and was told I had a blow head gasket with water in oil. I also needed to tires. The quote I received was $2800.00 dollars. I had the vehicle towed to the Hyundai dealer and found the problem was a blown fan motor. Total cost for repairs and tires 1152.00! The only reason I clicked on one star is there is no 0 stars button.
    Ernie - July 2017
  • Wonderful job on the evap issues with my pilot
    Ben - July 2017
  • Awesome gentlemen to have working for your company! Very politeness and helpful!!!
    Debra - July 2017
  • I have to get about $2000 worth of repairs and being a college student this was not easy but they did an amazing job and I will go here again. Very friendly and welcoming during a stressful time.
    Samantha - July 2017
  • Can't beat the price....Even with their price increase!!
    Greg - July 2017
  • Helpful polite willing to accommodate client Service was fast- reasonable amount of time
    Julia - July 2017
  • Fantastic service and awesome price! So much more than I would have expected from a repair shop!!!! I will definitely use them again and again!
    Ben - July 2017
  • did a great job and caught things that the dealerships hadn't!
    Randall - June 2017
  • Great people, great service. Fair estimate. Work done in a timely manner.
    Ryan - June 2017
  • Car maintenance
    Aubrey - June 2017
  • its the people in your shop that matter. polite, helpful.
    Patrick - June 2017
  • Great customer service and always willing to do what's best for the customer
    Brianne - June 2017
  • Easy in and easy out. No problem.
    Mike - June 2017
  • Full lube service and they rotated my tires
    Dale - June 2017
  • my car was taken in promptly the job was done fast. costomer service was great. will go back for more oil changes.
    Betty - June 2017
  • no comments either way
    Tom - June 2017
  • Got. A good deal
    Patty - May 2017
  • I had a banging in my passenger front end. As soon as I described it the tech had a preliminary diagnosis and upon further investigation his diagnosis was right on.
    Sue - May 2017
  • I had a banging in my passenger front end. As soon as I described it the tech had a preliminary diagnosis and upon further investigation his diagnosis was right on.
    Sue - May 2017
  • Tires never were rotated. Monroe pushed for a $400 brake repair which I was able to get done by a private mechanic for $250. Even if I got only the oil change for $19.99, it was worth the money, but my faith in Monroe, and their credibility to me, was irreparably tarnished.
    Lyle - May 2017
  • Great customer service. Oil change was done quick and efficient. They checked everything, and all was good. I never knew Monro did other vehicle work. I always thought they were strictly mufflers.
    Michael - May 2017
  • Service was much faster than expected. Team provided the work I needed in a quick and efficient matter. Surprised me with a student discount. I'll be happy to spread the word to other students in my community.
    Elliot - May 2017
  • I generally go to the same place for my oil changes/service, because it's convenient and offers good value and customer service.
    R - May 2017
  • I went in for an oil change and some repairs to the front suspension. They did the work very well, and have always done a good job keeping my car well maintained.
    Carmela - May 2017
  • on an interstate trip for my daughter's graduation, my car broke down on the interstate. AAA towed me to a Monro Muffler and Brake which was fortunately still open. When I got the initial quote to fix the car, I almost collapsed. Upon questioning, the manager quoted the price of the replacement water pump. My son used his cell phone to find the exact same water pump at an Advantage Auto Parts for one quarter of the price quoted by Monro. If I could have left, I would have. The manager did agree to do the work if I sourced my own parts (which I did), but the initial parts quote was offensive and a complete rip off.
    Nancy - May 2017
  • I have been going here several years with no issues. I got a oil change and wiper blades this last time and was extremely overcharged, had to wait over a half hour for them to even bring my car in and I called prior and made an appointment because I was waiting. While I waited the man at the counter tom was saying I smelled great and I will get a discount for smelling so great....so weird and inappropriate. After, when I got in my car my steering wheel, car door inside and seat were filthy and it got all over my clothing. I was only given a price after I denied getting other work done and I feel overcharged because of this.
    Kara - May 2017
  • Loved the service i was provided in the Waterloo, NY location. Great staff and gave me a great quote! Shane, the assistant manager even showed me some issues with my struts! Thanks again guys!
    Cody - May 2017
  • I went to to get an oil change and inspection. That was fine. They even took off a piece of my old break line that my father forgot to do. But I asked them to check my battery for me bc it was a little difficult to get too. Well, they said they "checked" it. Yeah right. A week later I am havong problems with my vehicle and take it to another shop. Guess what? My battery was no good. So there was almost $50 down the drain to be told my battery was no good bc they had to run a full diagnostic on it. I'm super mad. What if my vehicle stopped on me? Ya. You put me and my children at risk. Never coming back.
    Ashley - May 2017
  • Asked to have tires rotated kid that worked on car told me did do it did look that bad had other cars to work on had other cars to work on short of help NOT GOING BACK
    andrew - April 2017
  • Love their hours,very professional, great price, quick service.
    Bob - April 2017
  • I brought my car in for an inspection, and the Service Team was great--they didn't lie and say that something was wrong with my car when it wasn't (like some Auto Shops do), and every member of the Service Team was friendly, courteous, and professional.
    Sonja - March 2017
  • Good service
    Mike - February 2017
  • Friendly staff, they didn't talk down to me or push me for additional work or purchases.
    Kenneth - February 2017
  • I went in for an oil change and to check out an issue I was having with my car, and I received a very detailed explanation as to what the issue was and what options I had. These guys are amazing!
    Sonja - February 2017
  • Road Hazard on Tires
    Cliff - January 2017
  • Very courteous and helpful
    Judith - January 2017
  • had back brakes and rotors replaced and front brakes cleaned.
    Holly - January 2017
  • They got me in the day I called for service and it was done at the time they gave me. They were right on time!
    Mike - January 2017
  • I arrived at the scheduled appointment time and my car was taken in immediately. It was taken care of in a timely manner. Everyone was pleasant.
    Gloria - June 2016
  • Jason took the time to explain what was wrong with my car.
    John - August 2015

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Monro
2444 State Route 414 Waterloo, NY 13165
Phone: (315) 539-2668
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Monro Muffler Brake
| All Rights Reserved