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Your Monro Location:

(585) 466-8082

1194 University Avenue
Rochester, NY 14607

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

7:30AM - 7:00PM

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

9:00AM - 5:00PM

What People Are Saying:

  • They did what they said.
    Robert - December 2017
  • After having my appointment rescheduled without my ok, and waiting over two hours, I finally got my snow tires put on. Turns out, they not only messed up connecting the TPMS for the third time in a row but they did not bother to check the air pressure in my tires. So here I am, driving in the snow with underinflated tires and a non-functioning TPMS. And of course, they charge a lot of money to connect that TPMS. I call and they say oh, come in and we'll fix it right away so I make an appointment for before work this morning. Show up to my appointment, and they can't see me for 45 minutes. No apologies, no smiles, just a gruff, too bad someone else got here first. I will never be going here again, it's just not worth the cost, the long wai,t and having to make multiple appointments.
    J - December 2017
  • I've always had great service at this Monro.
    Jason - December 2017
  • I am giving the work performed ZERO stars. My front end was only half done for 2K. Took it back and for $750 more they can fix what else is wrong! Would have been smarter to replace what was wrong in the first place. Now i have been told the car is safe to drive however the squeaking and banging is getting worse with each day. Pretty sad spending that kind of money to have the car driving and sounding like a junker. BAD RIPOFF!!!
    Valerie - December 2017
  • Had a great experience dropping off my car for a few easy jobs. Folks behind the desk always met me with a smile and a laugh- even with the simplest of fixes. Thanks!
    Ellen - December 2017
  • Very good service!!
    Sarah - November 2017
  • Service is always super friendly, and they pay attention to many details. If they are busy they keep you posted on the status of your car. Guys who work there are really friendly.
    Brittany - November 2017
  • Don and the mechanics at this location always take care of my vehicle efficiently and at the best price possible (trust me i've looked). Their awesome customer service is just the icing on the cake. I only wish they were a full service shop so i didn't have to deal with any other mechanics!
    Cristan - November 2017
  • great quick service
    ashley - November 2017
  • If you are expecting good customer service from Don, ( I would have settled for decent customer service), don’t bet on it. I left my car overnight after hours on a Saturday evening for repairs. The hours of operation on Sundays are 9-5. I gave the store a call at 11am to see if my car had been assessed. I believed it may have been my starter. Don, who seriously lacks customer service skills, snarled there was only one person working on cars and that there were several cars from the day before that were still waiting. Which was totally understandable. My next question was could he give me an estimate of when the car could be assessed. Again, snarling, Don stated I have know idea, it depends on how long it takes to complete the other cars. I’ve had repairs completed at this location before, (Joel is very customer friendly) and haven’t experienced this type of service. During my prior experiences I was always given a timeframe as to when I could expect a follow up call or when the service would be complete. Hours passed and still no word. I called back at 4:00. Bad attitude Don trumps again. After giving my name and type of vehicle he barked it’s not the starter it’s being assessed now. I spoke out loud saying I know it’s not the battery because it’s new. I then asked had the cable and fuse been checked yet. Grumpy Don’s response was I don’t know I told you it’s being looked at now. I then asked if Joel still worked there and could I have the name of the store manager. Before rudely hanging up on me, his response was yes and contact corporate. Don needs customer service training or should be placed in a more suitable position where it doesn’t involve contact with customers. It is now 5:10 and I haven’t received a courtesy call.
    C - November 2017
  • I always have a good experience at this location, which I wouldn't say for all locations. The only reason I did not give it a five is simply because I would have liked a call when it was done. I had told them I would be picking it up the day after it was worked on, so it wasn't a big deal at all but it was the only thing holding it from a 5.
    Ryan - November 2017
  • My experience was wonderful
    Christina - November 2017
  • Staff are courteous, efficient and helpful.
    Lisa - November 2017
  • The folks at my Monro Muffler always give me great service and I trust that they are always giving me the best deals.
    Sarah - October 2017
  • I will be emailing a formal complaint, but overall my experience at this shop was terrible. I spoke with Joel to make an appointment and then after dropping off my car was told by Don that the parts I had requested were out of stock and the prices Id been quoted were not valid.
    Sandra - October 2017
  • I needed an oil change, and Monro was great about scheduling it so that I could drop my car off after work at 5:30pm, and pick it up at 8am the next day. I was disappointed that I couldn't get the oil change deal without opening a credit card with Monro. The guys at the shop are helpful and often explain to me anything I have questions about.
    Heidi - October 2017
  • I'd reluctantly go back.
    Chondra - October 2017
  • Manager was nice. Told us about some tire specials as well.
    Kristen - October 2017
  • Brakes were cheaper than dealer by a lot
    Michael - October 2017
  • Service was completed
    Bob - October 2017
  • I just got an oil change. I had an appointment but had to wait kind of a long time. They compensated me by taking some money off my bill and I was happy with that.
    Claire - September 2017
  • Second time I've visited, service is good. Was left a detailed voicemail, but other services mentioned in VM weren't mentioned when I picked up my vehicle. This process should be streamlined a little better, but overall happy with service and price.
    Ellen - September 2017
  • State inspection. Easy to book, easy to get done, and service was as friendly as it was fast.
    Stephen - September 2017
  • Great crew. Very friendly. They didn't try to make me feel like my car needed a bunch of fixing. They were kind and quick.
    Jessica - September 2017
  • The people working their help me very nice people
    David - September 2017
  • Good service
    Latoya - September 2017
  • We had an issue with our emissions control and it was ultimately fixed by the Monroe Muffler guys. Big Thanks to them!
    Elaine - September 2017
  • Good guys, asked questions, fast.
    Rebecca - September 2017
  • Came in on 8/30 for a scheduled state inspection a bit early and the gentleman at the front desk was super friendly and informative. My car was taken back a bit early and I only had a 35 minute wait! Very impressed with this location would highly recommend if you were to go a monro muffler in rochester you'll get the best service at this one. I had been to a different monro this winter and it was very sub par customer service so this one made up for one bad experience!
    Christin - September 2017
  • I took my car in for a basic oil change only due to the sandwich boards that advertise the price. Completely shocked when the bill was almost double. This is something the person who is taking the appointment should cover while booking.
    Danielle - August 2017
  • Scheduled the same day, was told it would take an hour, was done in far less.
    Elizabeth - August 2017
  • I've been going to these guys pretty much since I bought my vehicle. They always take care of me, let me know what needs to be done. I never feel I'm be sold product or service over and beyond what I need. They're focus is on keeping my vehicle running well and safe and they are always conscious of my budget.
    Chris - August 2017
  • I regularly bring my car to this Monro location for oil changes and they service is always great. This most recent visit the wait time was a little longer, but they advised they were running a bit behind when I got there and it was no problem. The staff is always friendly and professional and I enjoy bringing my car here.
    Danielle - August 2017
  • The entire team at Monroe Muffler/Brake came together and helped get my car fixed and through inspection - all in one day! I needed the inspection to pass in order to renew my registration - my registration expired that day. They understood how important this was to me and really helped me out of a tight spot. THANK YOU!!!
    Jason - August 2017
  • Very accommodating with their time frame and services.
    Katie - July 2017
  • I love having my cars worked on by the team at Monro. They do quality work, give helpful advice on when, where and how to get the most out of my vehicle. And the discounts don't hurt either.
    Kyle - July 2017
  • Usually about 45 minutes for a NYS Inspection and a LOF. Wipers are dearly priced!!!
    Gerald - July 2017
  • Anyone who has owned or owns an older Nissan, (Xterra), knows full well how costly repairs can be. The guys at the University Ave location are great. Stefano C and Joel O are willing to ans questions and do any product/part research if needed. Stefano C has personally taken care of my vehicle for several years, it's an 04 and still running great.
    Lisa - July 2017
  • Excellent fast service at the Culver/University store. Been going there for years and years. Always straight forward and honest about problems with my vehicle. However, I think it's important as a customer to stay positive when receiving news of car problems. It's easy to get angry at the individual bearing the bad news about your vehicle. Perspective is everything in life.
    Charlie - July 2017
  • I liked them for location and service but for bigget jobs I go to local shops for a better price. Monroe is good for tires, oil change, etc.
    Lena - July 2017
  • When I had a wheel bearing replaced, it turned out the replacement was defective. I had to come in a second time, for no charge of course.
    Margie - July 2017
  • I've been going to the University Ave store for years. Why because of Stefano. He's such a hard worker and understand customer service. Top notch! If I had a business that I could hire him for, I'd steal him from Monro in a heart beat. But for now, Monro gets to keep him. That means that customers of this store will continue to win! :)
    Ben - July 2017
  • I came in with a wheel bearing noise, and my engine light on again. Sure enough, I had a bad bearing that had to be replaced, and the engine light problem traced back to the gas cap. Unfortunately, the bearing they put in was itself defective, and the gas cap didn't do the trick. I needed to come back again to get a good bearing installed, and to buy an OEM gas cap from a dealer. I did get a refund for an accidental overcharge on the bearing, and for the gas cap.
    Margie - July 2017
  • New breaks work well.
    Brennan - July 2017
  • 12K oil change, clearly explained and service complete quickly.
    Stephen - July 2017
  • Appointment was made online, and kept, without any confusion. Vehicle was done when promised. Best value for oil change & tire & brake inspection, on the market.
    Robert - June 2017
  • I went to get my state inspection at my local Monroe Muffler in Rochester, NY. When I handed over my keys, the man at the desk said that it would be at least an hour. I ended up getting my keys back in about 50 minutes. The only thing that I would say could use improvement is the level of friendliness towards customers. I felt like I was a nuisance, even though I was there for a pre-scheduled appointment. A happy hello and eye contact can go a long way!
    Shelby - June 2017
  • great service
    Dan - June 2017
  • I have no complaints. I scheduled an oil change online. When I got there my vehicle was serviced right away and finished within half our. The staff was friendly.
    Savenna - June 2017
  • Minor consistently provides quality service and low prices.
    Michael - June 2017
  • On a trip to Virginia my car broke down in Pennsylvania. I was able to stop at a Monro store at 1817 N. Susquehanna Trail (shop 137), Selinsgrove, PA. The people were very helpful, did a great job and got me on the road within a few hours. So the experience was great, but when I got home and took a closer look at the bill and I noticed that a $39 surcharge had been added as a "Shop Supply Fee" for miscellaneous supplies. Talk about turning a good experience into one that makes you think twice about returning to Monro!
    Wayne - June 2017
  • Service is good. Online scheduling is very concienent. Prices are fair
    Dan - June 2017
  • I came in for a realignment. The manager was very nice and accommodating. He scheduled me in at the last minute with no problems. The job was done quickly and I could see a vast improvement after. He even took the time to explain the results to me. The overall experience was great and I would definitely come back again.
    Hannah - June 2017
  • The tech who did work needs an additude adjustment
    Sandra - June 2017
  • Quick and friendly
    Dave - May 2017
  • Wiper blades way too expensive!
    Gerald - May 2017
  • I scehduled a appointment for a oil change and a tire rotation for 10:00 am. I arrived at the location approxmetly 15 min early and the employee came to the counter and asked what I can I help you with. I siad I have a appointment for 10:00 and he said we have you in the computer for 12:00 and its going to be a while to wait. Unbelievable !!!!!!! What a way to run a business... I don't recommend going there and consider other other choices when choosing Monro Muffler
    Kevin - May 2017
  • I have been a customer for many years at the University location. I always go back because of Stefan. He is honest, friendly, and treats customers respectfully.
    Kathy - May 2017
  • I received an oil change. Having a free tire rotation included was a big incentive.
    Gabriel - May 2017
  • Every time I am here the staff treat me with respect, are honest with me about my car, and always do the best to help me get a great deal for services. I would send anyone to them for help with their car.
    Megan - May 2017
  • Monroe Muffler on University Ave always gives great service!
    M - May 2017
  • The work is always done on time and at fair prices
    Bill - May 2017
  • Oil change quick and efficient . Thorough explanation of brake work they quoted.
    Andy - April 2017
  • Always good quality service.
    Robert - April 2017
  • I like the quick overview done during an oil change. I.e. Checking tires and brakes
    Maura - April 2017
  • This store always gets me in, and fixes what needs it. Fair prices too.
    Margie - April 2017
  • Gentlemen was very knowledgeable and charged me a very good price with applied discounts.
    Dennis - April 2017
  • The guys at this store are very nice and are always able to work with my schedule to try and get me in as soon as possible. I made an online reservation once and for whatever reason the reservation never went through to the location but when I called the manager apologized and was still able to get me in close to the time I scheduled online.
    Adrienne - March 2017
  • I always receive timely and accurate service at a fair price
    Bill - March 2017
  • Timely and quality work
    Chuck - March 2017
  • Stepheno went above and beyond
    Brennan - March 2017
  • Went for a NYS inspection. Good service, used a coupon from their website. I liked that I was able to book the appointment online. Only negative was that it took some time for someone to take care of me at the service desk.
    Joanna - February 2017
  • Quick service
    Stanley - February 2017
  • I regularly take my vehicle here for oil changes/rotation, whenever there isn't anything major that needs to be done at my dealership. The staff is unfailingly courteous and the service is quick.
    Stephen - February 2017
  • The service was great and fairly quick. I don't think the price can be beat. The center I went to didn't try to get us to buy any extras or tell us that the car needed anything that it didn't really need as I have had happen at other service centers.
    Emily - February 2017
  • Stefano at the university ave location was able to fix my sun visor while I was in for an oil change last week. He is always helpful and cares about his customers. Thank you Stefano!
    Anne - February 2017
  • Paul was able to get us in and complete most of the work as promised.
    David - February 2017
  • I received great service and advice about my car. They gave me advice but didn't try to sell me on extra costs.
    Lauren - February 2017
  • Service was quick
    Wendy - January 2017
  • Tire%20repair
    Richard - January 2017
  • They balanced all 8 tires I had at no extra charge. Great service!
    Steve - April 2016
  • I've been going to this particular Monro location for over 10 years and they continue to provide excellent service.
    Bob - September 2015
  • All procedures explained in detail before work was done. Also offered a discount.
    Kyle - August 2015

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Monro
1194 University Avenue Rochester, NY 14607
Phone: (585) 466-8082
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Monro Muffler Brake
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