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Your Monro Location:

(716) 434-6249

5710 S. Transit Road
Lockport, NY 14094

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

7:30AM - 7:00PM

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

9:00AM - 5:00PM

What People Are Saying:

  • Regular maintenance,trust information I get on my visit.
    Mary - December 2017
  • I made an appointment for an oil change and was in and out 30 minutes flat. No upsale gimmicks and even checked a problem i was concerned with free of charge. What i liked is they had me come check my car personally to show me the comcern i had wasnt in the item i was suggested from another auto place.
    Bobby - December 2017
  • Chris and the boys at Monroe in Lockport treat me very well. I've been going to this shop for about 15 years and it's always a great experience. The techs are knowledgeable and can do just about anything you need. Definitely my first call whenever I need work done.
    Mike - November 2017
  • I went to get my oil changed and I thought it was going to take a long time. The oil change only took like 15-20 minutes. The manager I think it is said things that needed to be fixed on my car, these are legit things that someone else had mentioned a few weeks prior. It's nice to know that he wasn't just trying to get me to buy something I didn't need.
    Brittany - November 2017
  • Had a great experience! The assistant manager, Josh, was awesome. He kept me entertained while I wasn't waiting for my car to be finished. They put new tires on my vehicle, did an alignment, oil change, checked my exhaust leak and a few other things and it was done very quickly. I will be going back there every time I need work done.
    Karen - November 2017
  • I went for an oil change, and tire rotation. In the process of the rotation the tech scraped up my rims with the torque gun and when I presented the damage to the manager Chris, he dismissed it as not his tech s fault that it’s normal for that to happen which I have had many rotations done and never any damage, I asked him to pay for the repairs and he said No! I am very upset and will never go back there again.....such horrible service. I do not wish to be contacted from this manager but would appreciate a resolution to this from Monro Corporate.
    John - November 2017
  • Chris is an honest guy if you have questions about something. Thanks for the help guys!
    Robert - November 2017
  • Josh and Chris are great!!
    Joshua - October 2017
  • I thought the price was too high. Labor was $143 but it took less than an hour?
    Michael - October 2017
  • Needed lots of work done apparently. Wasn't expecting $1,100 bill when I just brought the car in 6 months ago.
    Richard - October 2017
  • its the only place I go for my oil changes.
    Harold - October 2017
  • Friendly fast service
    Phil - September 2017
  • They took my vehicle in toward the end of the day, but they were unable to perform repair on my flat tire due to company policy, Since there was no way I was going to buy 4 brand new tires for a vehicle which had only 3 month old tires on it, I asked them to simply put the spare on. They did it quickly and for that I thank them.
    Jason - September 2017
  • Everyone was friendly courteous and answered all my questions
    Paula - September 2017
  • Thought I needed brakes. another garage said that they would not pass inspection. they could have just said yes , and I would have to fix them. they were well within safety guidelines. Now they have a new forever customer!
    Karen - September 2017
  • Replace hose clamps needed those. Lol great service
    Danny - September 2017
  • I had to change my appointment and it was a breeze. They were able to get me in the next day. I dropped my car off 2 hours early and it was done an hour before my scheduled appointment. This was very convienient
    Connor - September 2017
  • All went well
    Michael - August 2017
  • Not only are Chris and Josh fast changing my oil, they are very good looking too.. While I'm waiting I look at the magazines and all the hot looking women and I look up and see Chris and Josh and I'm so relieved.. Those women are so expensive I could no longer handle them... I think I have a better shot with these tow....Thanks for the great service, and I'll be back ! !
    Lawrence - August 2017
  • Good oil change
    Lori - July 2017
  • I was given a very high estimate on the phone for work I didn't even need done. I had a simple flat tire which cost me 200!!! When I called to see if my car was done I was given the price of 109 and when I got there I was told 200! The man at the desk was rude and didn't even attempt to explain! Never again even in an emergency will I go here!
    Laura - July 2017
  • Employees are friendly. Very honest. They do good work and I've never had an issue. Always in and our fast!
    Carla - July 2017
  • Called early in the morning and asked if I could get an oil change the same day, and they said YES! Great service, friendly staff!
    Robert - July 2017
  • Great Service
    Jordan - July 2017
  • On time and good service
    Jason - July 2017
  • The guys were great but the price was way too much and I feel scammed.
    Sara - July 2017
  • I use your product every day
    Rodney - July 2017
  • The Servive manager is always accommodating and helpful. He got my car service in a short time
    William - June 2017
  • they did an outstanding job fixing my car
    Rodney - June 2017
  • as always , the service , advice and repaires , (they have always found a way to fit me jeep or any of our families cars in at the last second )were done in a timely and very well done manner with what I always feel in a honest and great priced fashion ,so we will defenetly be back with all our future repairs , thank you to Chris and the crew at the Lockport shop.
    Paul - June 2017
  • I've been taking my vehicles for years. From oil changes and inspections to more involved repairs, my vehicle is always finished on time and with no surprise charges. The fact that they have several employees who have been there for years says something about this shop. They're my go to shop in Lockport for any needed car repairs or general maintenance work.
    Jerry - June 2017
  • Was at this same shop May 29 for unplanned parking brake repair and also ended up getting frint brakes and oil change. Terrible metal scraping noise when I left tge shop on May 29. Immediately went back after getting gas. Chris there said "parking brake shoe had to work its way into place. Noise would go away in a couple days and would be gone by tge time I come back to get wheel nuts retorqued. By June 1, the noise was still VERY awful. I was VERY uncomfortable and stressed about this because we were to leave June 2 in the morning for 4 hour trip. I took it back after work on June 1 and explained the noise to the young man there. He took my vehicle, put it up in the air, worked on it only a few minutes. Another mechanic took it for a drive and came back and said all set. The noise was completely gone! They said it was just a matter of a slight adjustment and Chris should have taken care of it the first time when I brought it back on May 29.
    Denise - June 2017
  • Unplanned visit. Chris there said my parking brake fell apart, needed replacement. Being a holiday, very glad they took me right away and fixed my problem quickly as well as doing planned oil change and they replaced front brakes also because Chris said it was needed and we were taking this vehicle on 4 hour trip just a few days later on June 2. HOWEVER, when I left the shop to go get gas, there was a terrible scraping metal sound coming from the rear. I immediately took it back and Chris said, "oh nothing to worry about; the brake shoe just has to work its way into place. By tge time you come back to get the wheel nuts retorqued, the noise will be gone." NOT to be. The noise continued and I was VERY uncomfortable with this and stressed that we were leaving for our trip. I went back on June 1 after work to have the wheel nuts retorqued and told the young gentleman about the noise (didnt catch his name but very nice). He took my vehicle almost immediately to check out the noise. He and his coworker put it in the air for only a few minutes and the other mechanic took it for a drive and broughtvit back to me....NO SCRAPING METAL NOISE! I was very happy and relieved! The first young gentleman said Chris should never have said the part needed to work its way in and should have taken care of this when I brought it back right away on May 29. It was just a matter of a slight adjustment and quicklly and easily resolved.
    Denise - June 2017
  • Unplanned visit. Chris there said my parking brake fell apart, needed replacement. Being a holiday, very glad they took me right away and fixed my problem quickly as well as doing planned oil change and they replaced front brakes also because Chris said it was needed and we were taking this vehicle on 4 hour trip just a few days later on June 2. HOWEVER, when I left the shop to go get gas, there was a terrible scraping metal sound coming from the rear. I immediately took it back and Chris said, "oh nothing to worry about; the brake shoe just has to work its way into place. By tge time you come back to get the wheel nuts retorqued, the noise will be gone." NOT to be. The noise continued and I was VERY uncomfortable with this and stressed that we were leaving for our trip. I went back on June 1 after work to have the wheel nuts retorqued and told the young gentleman about the noise (didnt catch his name but very nice). He took my vehicle almost immediately to check out the noise. He and his coworker put it in the air for only a few minutes and the other mechanic took it for a drive and broughtvit back to me....NO SCRAPING METAL NOISE! I was very happy and relieved! The first young gentleman said Chris should never have said the part needed to work its way in and should have taken care of this when I brought it back right away on May 29. It was just a matter of a slight adjustment and quicklly and easily resolved.
    Denise - June 2017
  • I had been servicing my vehicle for 2 years at the Lockport Monroe location. After having a lot of expensive work done on the starter and battery just weeks before, my car was having issues turning on again. The manager tried to sweet it under the rug, only barely looking into the cause of the issue, stating it could be a few things that he's not sure of, and that each guess of a job would cost anywhere from 200 to 900 dollars. I obviously was very skeptical and had another mechanic quickly look at the engine to see if they could see the issue. They noted it was definitely not the fuel pump or regulator, which were the 2 suggestions for work from Monroe. I came back and told them to relook at it or fix the faulty starter, and only then did the manager start to get defensive and have his experienced technician due a proper diagnosis. Still overcharged and my battery to my key fob that was working just fine before I took it in was suddenly dead when I received my car back. Awful experience, waste of money, and honestly a manager that tries to scam people into unnecessary and incorrect work.
    Dan - May 2017
  • Fast courtesy service
    Tina - May 2017
  • I went in with issues, they quoted and fixed them timely and accurate
    Stephanie - May 2017
  • They take great care of my car, and I like how they show me what's wrong. That way I can inspect my car myself the next time. Lastly they are very friendly and I have no problems getting an appointment
    Shawn - May 2017
  • The crew is so nice and friendly as well as quick doing jobs. I've been going for 15-20 years and they are always great...I never had a problem. " It's a wonderful day at Munro"
    Larry/Jane - April 2017
  • Go there all the time
    Ralph/Maria - April 2017
  • car was done in a timely manner and manager &mechanics were very polite.
    Bill - April 2017
  • They got my car back in working order!
    Sara - April 2017
  • The friendly and professional staff took care of my oil change and tire rotation quickly and efficiently. The waiting room was clean and inviting.
    Iris - March 2017
  • I've been going here for years - they handle all of the maintenance and repair issues for all of my vehicles. Everything from oil changes, state inspections, tires, check engine light issues, etc. Appointments are easy to make and my vehicle is always ready when promised.
    Jerry - March 2017
  • Monro has always been fair in the work I've had done by them
    Lauren - March 2017
  • I've been to the location near me every few months. They are super nice and have always been helpful.
    Brittany - March 2017
  • Fast
    Amy - February 2017
  • The guys were very honest informative and very curtiest
    Paula - February 2017
  • They always take care of my needs
    Mike - February 2017
  • Everything was done well, my car runs like new again, they fixed all the issues and gave me helpful tips for the future. I just wish it wasn't so expensive, but that's life!
    Sara - February 2017
  • I had a hanging exhaust pipe and muffler. Brought it in thinking that a clip may have broke. I was told that I needed a new muffler and exhaust pipe. Had it replaced on their recommendation. I went home to look through my prior car repair receipts to find that I had my muffler replaced just 6 months prior. I feel like I was played. I was never offered to see the damage to my undercarriage. The guy behind the desk said it would be an hour and a half wait. It was done in 1/2 hour. I think I know why now!!!!! Very upset!
    Sonya - February 2017
  • Great service fast and effient take my car there anytime :)
    Tierra - February 2017
  • I have a very old car and I appreciate not being pressured to buy extra things when I know I'll be back soon for repairs anyway.
    Sara - September 2015
  • Very friendly, very efficient, did exactly what was promised (oil, lube, and filter), plus they alerted us to the need to replace our lug nut tool.
    Sue - August 2015
  • Chris and the boys always take good care of my car.
    Doug & Mary - August 2015

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Monro Muffler Brake Auto Service Includes:

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  • Exhaust
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Monro
5710 S. Transit Road Lockport, NY 14094
Phone: (716) 434-6249
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