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Your Monro Location:

(410) 788-2900

5641 Baltimore National Pike
Baltimore, MD 21228

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

7:30AM - 7:00PM

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

9:00AM - 5:00PM

What People Are Saying:

  • The workers were nice and I was allowed to make a last minute appointment. My car was taken in within ten minutes of my arrival.
    Zachary - May 2016
  • Caleb, the general manager, is absolutely awesome. I've gone back to Monro mufflers in Catonsville several times because of his customer service. You can't train people to have what he already has naturally - great customer service skills.
    Corina - August 2015

High Customer Satisfaction at Monro

What Our Customers Say...

Monro is committed to earning your trust and confidence by providing the customer service, convenience and value that you expect every time you visit. When we hand back the key to your vehicle, we want to know how we did.


Continuous improvement in customer service is not possible without a formal program to measure results. We send a Thank You email to every customer that has service completed at our stores and provide them with a satisfaction survey to complete. We take your comments seriously and it shows in the results we achieve. Over 35,000 customers who completed the survey gave Monro an 'A' rating.* We collect customer ratings and customer reviews of services completed in our stores such as oil changes, brakes, wheel alignments, state inspections and installing new tires. You can participate in Monro's next Customer Satisfaction Survey. Thanks for helping us to continually improve our services, and thank you for your business!


If you're not 100% satisfied, during or after your visit, speak to any Monro employee and we'll make it right. We think that maintaining your car, truck or van should be a hassle-free experience. You have our personal pledge to:

  • Provide a free estimate of needed repairs or service.
  • Do the work right the first time.
  • Complete the job on time as promised.

 

At Monro, we care about you and your vehicle. We are pleased to report that our customer reviews confirm this.

Find your Monro store now and request an appointment.


TAKE OUR CUSTOMER SATISFACTION SURVEY NOW AND BE ENTERED TO WIN A $500 GIFT CARD!

We Want to Hear From You!

Talk to your Store Manager, Email Us, or call our Customer Service number (800) 876-6676 x3500



*Six-month Customer Satisfaction Survey. February – July 2014.

© 2017
Monro Muffler Brake, Inc.
| All Rights Reserved