Monro is committed to earning your trust and confidence by providing the customer service, convenience and value that you expect every time you visit. When we hand back the key to your vehicle, we want to know how we did.
Continuous improvement in customer service is not possible without a formal program to measure results. We send a Thank You email to every customer that has service completed at our stores and provide them with a satisfaction survey to complete. We take your comments seriously and it shows in the results we achieve. Over 35,000 customers who completed the survey gave Monro an 'A' rating.* We collect customer ratings and customer reviews of services completed in our stores such as oil changes, brakes, wheel alignments, state inspections and installing new tires. You can participate in Monro's next Customer Satisfaction Survey. Thanks for helping us to continually improve our services, and thank you for your business!
If you're not 100% satisfied, during or after your visit, speak to any Monro employee and we'll make it right. We think that maintaining your car, truck or van should be a hassle-free experience. You have our personal pledge to:
- Provide a free estimate of needed repairs or service.
- Do the work right the first time.
- Complete the job on time as promised.
At Monro, we care about you and your vehicle. We are pleased to report that our customer reviews confirm this.
Find your Monro store now and request an appointment.