Our overall satisfaction rating is ALL STORES OPEN JULY 4TH!
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Your Monro Location:

(410) 751-3746

1059 Baltimore Blvd.
Westminster, MD 21157

Change Location ( nearby)

Hours of Service:

Mon:

7:30AM - 7:00PM

Tue:

7:30AM - 7:00PM

Wed:

7:30AM - 7:00PM

Thu:

7:30AM - 7:00PM

Fri:

7:30AM - 7:00PM

Sat:

7:30AM - 6:00PM

Sun:

9:00AM - 5:00PM

What People Are Saying:

  • Fast, friendly, service!
    Greg - May 2017
  • They did a great job.
    Phillip - April 2017
  • If you are looking to get ripped off, this is your place! The advertised oil change of $18.99 come to over $26. When questioned the answer is "shop costs". So let me get this straight, their "shop costs" adds approximately 42% to your bill. They ask if you want a "regular oil change" but are not willing to tell you the cost until after it is completed. Did I forget to mention they told me I needed an air filter that I replaced myself three weeks prior? These other reviews have got to be either friends of the employees or made up.
    Tony - April 2017
  • I needed a tire after running over a railroad spike. They looked up my account and found I had road hazzard which I had forgotten. Work was fast. Also had an oil change and got new wiper blades. They had me in and out in about an hour.
    Cynthia - April 2017
  • Very courteous manager
    John - April 2017
  • It was a service and they went above and beyond
    Kathi - April 2017
  • Will come back again
    Russ - March 2017
  • Admittedly I am no expert when it comes to maintenance on my car which is why I choose Monro. They have always been honest and giving me an expert opinions and helped with any decisions I may have to make by weighing the pros and cons and getting me to a decision that fits my needs.
    Katie - February 2017

High Customer Satisfaction at Monro

What Our Customers Say...

Monro is committed to earning your trust and confidence by providing the customer service, convenience and value that you expect every time you visit. When we hand back the key to your vehicle, we want to know how we did.


Continuous improvement in customer service is not possible without a formal program to measure results. We send a Thank You email to every customer that has service completed at our stores and provide them with a satisfaction survey to complete. We take your comments seriously and it shows in the results we achieve. Over 35,000 customers who completed the survey gave Monro an 'A' rating.* We collect customer ratings and customer reviews of services completed in our stores such as oil changes, brakes, wheel alignments, state inspections and installing new tires. You can participate in Monro's next Customer Satisfaction Survey. Thanks for helping us to continually improve our services, and thank you for your business!


If you're not 100% satisfied, during or after your visit, speak to any Monro employee and we'll make it right. We think that maintaining your car, truck or van should be a hassle-free experience. You have our personal pledge to:

  • Provide a free estimate of needed repairs or service.
  • Do the work right the first time.
  • Complete the job on time as promised.

 

At Monro, we care about you and your vehicle. We are pleased to report that our customer reviews confirm this.

Find your Monro store now and request an appointment.


TAKE OUR CUSTOMER SATISFACTION SURVEY NOW AND BE ENTERED TO WIN A $500 GIFT CARD!

We Want to Hear From You!

Talk to your Store Manager, Email Us, or call our Customer Service number (800) 876-6676 x3500



*Six-month Customer Satisfaction Survey. February – July 2014.

© 2017
Monro Muffler Brake
| All Rights Reserved